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David McDavid Acura of Austin
Austin, TX
312 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 312 reviews
September 09, 2018
17 years and running I’ve taken my 2001 3.2 CL here for every scheduled service and unscheduled repair since buying it new. After a major transmission replacement that jus I’ve taken my 2001 3.2 CL here for every scheduled service and unscheduled repair since buying it new. After a major transmission replacement that just made it onan extended warranty, I went in for a minor service a few weeks later. I was told the car needed $1,500 worth of work. I asked how that could be when it was given a clean bill of health just a couple weeks ago. Red faced, the service person agreed. Since then, I think everything done to the car has been necessary. It is still in excellent shape. More
by Slawek, Stephen
Employees Worked With
I can’t recall the person’s name
September 07, 2018
Mixed results. Had an appointment, but still waited for about an hour and a half for an oil change. My assigned technician was not available so I was bounced around Had an appointment, but still waited for about an hour and a half for an oil change. My assigned technician was not available so I was bounced around until someone did the intake. Different persson came to find me in waiting room, but called out wrong name. Finally texted me asking where I was. Had to remind them that they forgot to wash the car. They couldn’t vacuum because their one vacuum cleaner was broken. Expecting more. Seemed on par with my experience at Nissan dealership. More
by NewAcuraOwner
Employees Worked With
Don’t remember names.
August 26, 2018
went out of their way to help this NY girl with her dream Kalvin and all of the staff at David McDavid Acura Were patient with me purchasing my dream convertible. There kept me informed of every detail and wh Kalvin and all of the staff at David McDavid Acura Were patient with me purchasing my dream convertible. There kept me informed of every detail and when I drove from NY to TX, I was comfortable and confident in my long distance purchase. Highly recommended!! More
by rat2378
Employees Worked With
Kenneth Jones
August 25, 2018
New Driver in town We were looking for a First car for our 16 year old and Acura had a Used Honda they just received in on a trade which was perfect for us ! They made s We were looking for a First car for our 16 year old and Acura had a Used Honda they just received in on a trade which was perfect for us ! They made sure it was up to code for safety etc and ready for the road. No haggle pricing , no pressure on added products and the staff was pleasant. Thanks David McDavid Acura! 😃 More
by Ra8rgrl78
Employees Worked With
Zack, Adam Binford, Myron Dixon
August 22, 2018
Fast and easy Adam Binford was very honest and straightforward. The service was prompt and there were no surprises. Myron Dixon was friendly and explained everythin Adam Binford was very honest and straightforward. The service was prompt and there were no surprises. Myron Dixon was friendly and explained everything very clearly. More
by CHARLIEP
Employees Worked With
Adam Binford, Myron Dixon
August 13, 2018
Not the same Service was fine. Showed up to scheduled appt time and their system had me set to be in a week prior. Turns out the new crappy scheduling system sen Service was fine. Showed up to scheduled appt time and their system had me set to be in a week prior. Turns out the new crappy scheduling system sent one email that said the date I went in and when you click through it said the date that I actually set up the appt ( a week earlier) . They fit me in but They were in the middle of a pizza party and all of the staff could not be bothered. Got a text with the upsell for more items to be done. I really liked it when people interacted and your service person came over to advise of new items needing to be done. While in the waiting room an older gentleman, who admitted he doesn't do technology, was approached by his service tech with the question did he respond to his text. Um, no. So he was verbally told about the additional items to be done. When my keys were brought around and hung up where we used to pay for service I went and asked a disinterested female if my car was ready and she really seemed as if I bothered her and said get with your service manager. Overall, the new staff is horrible. Disinterested and not trained in customer service like when Michelle Raygo the Service Manager and Luis were there for years. They were awesome and the rest of the staff was awesome. The new male replacement of Michelle Raygo saw that I was frustrated but just kept huddling around one service guy that was on the phone with someone and chatting with other service techs that were just hanging out. Again, the actual service they did to the car was great. It's the customer service and overall lack of it that is frustrating and needs improvement. Anthony Haroldson was our service advisor and helped us out and was nice but rushed in trying to squeeze us in during your scheduling mix up. More
by Acura
Employees Worked With
Anthony Haroldson
August 12, 2018
Lease a 2019 DMX Had a great experience with Dorian and Jeffrey during the buying process of our new DMX. The haggling process is never fun but we came to a quick meet Had a great experience with Dorian and Jeffrey during the buying process of our new DMX. The haggling process is never fun but we came to a quick meeting in the middle and we were in and out of there within a little over an hour- the longest part was the testing driving process. The only thing we didn’t really like was the extra up sell on various warranties. I get why they do it but that in itself was a little time consuming but not enough to score them lower. This is the first Acura we have owned and even though after having it two wks we’ve only put 201 miles on it. We love it so far! Noteable mention: Jeffrey was wonderful explaining all the many functions on the car and even called me the next day making sure I didn’t have any questions and fully understood everything. This is service in my book! More
by JD&KM
Employees Worked With
Dorian Bass, Jeffrey Cervantes
August 06, 2018
Leased new 2019 acura rdx The test drive was great which gave me a chance to compare the new model versus 2016. Sales people were friendly. My biggest complaint was the hagg The test drive was great which gave me a chance to compare the new model versus 2016. Sales people were friendly. My biggest complaint was the haggling of the new monthly lease payments. It took way too long to negotiate and I felt the pressure to accept. This was my sixth Acura purchase over the years so comparing it to previous experiences. More
by drb78720
Employees Worked With
Tevin Nance and few others not listed or I don't remember., Dorian Bass
August 02, 2018
Professional, knowledable, kind. From the first contacts with staff through the financing process; I feel we were treated with patience & respect. We had many questions & some apprehe From the first contacts with staff through the financing process; I feel we were treated with patience & respect. We had many questions & some apprehension in general. It was a difficult decision to trade our used 2013 Ford Edge for 2012 RAV4; had to "downsize". The 2012 RAV4 is like new, lower mileage, has five new tires, leather, Limited edition; obviously well cared for car / "Toyota". Mr.Adam Binford spent much time explaining details about available options. He followed through with Carfax, KBB, and other information he had READILY AVAILABLE. I was shopping, comparing other RAV4s. Binford had information I needed. Saved me a trip to Killeen or other places. Mr. Oran Adams answered questions for my husband with patience as did Mr. Myron Dixon regarding pricing and financing. The saved us some extra steps & time. Dorian Bass helped wrap up the paper work in the end. It seems they worked like a team. Everyone pulled together. We are in our senior citizens age with many experiences in car buying & trading over the years for self & family. I believe we were treated with best honest efforts. Great experience overall. Even got a follow up call after the purchase. Well done guys! Thank you all. I may have left couple names out because of brief encounters during out visit; no less important to the process. More
by egroves
Employees Worked With
Dorian Bass, Adam Binford, Clyde Jacobs, Myron Dixon, Oran Adams
August 01, 2018
Very helpful Actually enjoyed our visit. Both Andrew and Myron were professionals who mad the visit very productive for us. Knowledgable, patient, and courteous. Actually enjoyed our visit. Both Andrew and Myron were professionals who mad the visit very productive for us. Knowledgable, patient, and courteous. We never felt pushed into a decision or the need to make one instantly. Andrew found us an additional rebate for which we were eligible. When we decided on a color, it required getting the RDX from somewhere else. with an additional charge. After management's discussion, it was decided to lease us the floor model which had additional options on it for the same price we had agreed to. A real dealership bonus.. Myron patiently walked us thru the myriad of pages required for all leases and explained very clearly the additional benefits of additional packages. He allowed me to bring in additional required paperwork the next week. That he trusted us was a nice touch. Great working with him. More
by PTCARR
Employees Worked With
Myron Dixon, Andrew Reed
