David McDavid Acura of Austin

I got hosed. Buyer Beware! Ownership and management have changed since the good old days with the original David McDavid crew. A few years ago I bought a used MD Buyer Beware! Ownership and management have changed since the good old days with the original David McDavid crew. A few years ago I bought a used MDX and had a flawless experience. This time around, could not have been worse. Worst car and buying experience of my life. I got totally hosed. We bought a used MDX. On the test drive I noticed the car shook when braking, remote didn't unlock, and the paint needed touching up. They agreed to correct it is as long as I paid sticker price and closed on the car first. I got a call about a week later letting me know the car was ready. I come to take delivery and the touch up paint didn't match and the brakes had not been done. I wait a couple more days and the call again to let me know it's ready. This time the brakes were done and the paint looked ok sitting in the dark delivery bay. The remote still didn't work, but the salesman Kelvin said it was just the battery and they didn't have one. I told him I could take care of replacing the battery myself. I get home and replace the battery. It's actually a broken button on the remote. I look at the paint it good lighting and it's still the wrong shade. Lastly, I get the car up around 80 MPH and it starts shaking. I call in and say I want to return the car and get my money back. They invited me to come in and work it out. I get to the dealership and sit down with Oran (used car manager). He starts off by telling me they can't refund me my money because I financed the car. I told him I'll just pay the loan off. He then says he doesn't have authority to take a car back. So we call the general sales manager KJ on the phone. KJ answers the phone call with a F bomb. That should have been a clue right off the bat with the kind of business I was dealing. He proceeds to tell me they won't take the car back, but will take a look at fixing any issues with the car. I explained I had been through several failed attempts and had lost faith in them to get it right. Returning the car was the only way I was going to be happy, and it wouldn't cost them anything to do so. He then offers to give me just trade in value for it....really?! When I refuse that offer he starts getting upset that I'm bothering him at home. I wait a couple weeks to decide what I'm going to do with a car that doesn't feel safe to drive. I decide to take them up on the offer to fix the car. I call and they agree to look at it, but that I'll be responsible for the costs to make it right. After reminding them of what they had agreed to before, they agreed to look at it. Upon inspection and a test drive they told me the tires were subpar/bad. However, they wouldn't do anything to fix them. They also refused to give me a working remote. More

Trade in value It’s funny that it’s takes you to literally walk out of the store for them to chase you down to offer assistance. Ask for my truck to be looked at for It’s funny that it’s takes you to literally walk out of the store for them to chase you down to offer assistance. Ask for my truck to be looked at for trade in value and was told it’s not worth much when barely under 2 years. These guys at scammers and cheats. But Christine the receptionist was fabulous! More

They lowball you on your trade They really try and rip you off on your trade and when you complain nobody follows up with you avoid this dealership at all costs. They really try and rip you off on your trade and when you complain nobody follows up with you avoid this dealership at all costs. More

Bad used car I bought a used Acura from this dealership about 2 months ago was told it had minor damage on the CarFax but the whole front clip had been replaced,th I bought a used Acura from this dealership about 2 months ago was told it had minor damage on the CarFax but the whole front clip had been replaced,than the ac goes out,had to buy a new alternator and battery and now the rear window stopped working I was surprised a Acura dealer would keep and sell a car like this.the sales staff was great and I would buy a new Acura there but probably not anything used again More