David McDavid Acura of Austin

Dishonest Business Practices!!! ABSOLUTELY DISHONEST BUSINESS PRACTICES!!! DO NOT TRUST THEM TO HONOR ANY OFFER THEY MAKE TO YOU! QUOTED AND SENT ME A CERTIFICATE OF PRICE FOR SALE ABSOLUTELY DISHONEST BUSINESS PRACTICES!!! DO NOT TRUST THEM TO HONOR ANY OFFER THEY MAKE TO YOU! QUOTED AND SENT ME A CERTIFICATE OF PRICE FOR SALE OF A VEHICLE, CALLED ME AND CONFIRMED THE VEHICLE AND THE PRICE, WE CHECKED OUT THE VEHICLE, THE SALESMAN AGREED IT WAS A GREAT DEAL, TEST DROVE THE VEHICLE LATER, THEY DID REPAIRS, CALLED US BACK, TWO TRIPS, AND THEN THEY DECIDED TO DOUBLE THE PRICE, AND NOT HONOR THEIR OFFER. I WAS EVEN NOTIFIED BY EMAIL THAT THEY WERE INCREASING THE PRICE......WHILE I WAS SITTING THERE WITH THEM WITH THE ORIGINAL CERTIFICATE AND OFFER. WE WILL NEVER REFER THEM TO ANYONE, OR BUY FROM THEM!!! No rating deserved. More

Buyer beware! I bought a used TL from David McDavid Acura less than a year ago and now I’m being told that I need $12k worth of service on the car. That’s more than the car is worth!! I had a specific conve less than a year ago and now I’m being told that I need $12k worth of service on the car. That’s more than the car is worth!! I had a specific conversation with that salesman regarding upcoming maintenance, and he reassured me that it was well maintained. The only upcoming maintenance that would be required is the timing belt/water pump. Now I find out it needs a whole list of urgent services/repairs, and this is the first scheduled service since I bought it. Either the salesman lied about the true condition of the car, or David McDavid never bothered to inspect it fully before re-selling it. I explained to the salesman the reason for purchasing an Acura is so I wouldn’t have the service headaches that I had on my 09 Audi A4. Now I’m regretting purchasing from this dealership and trusting a used car dealer on their recommendation. I wasn’t even looking at TLs when he showed this one to me and insisted it was a great deal. Too good to be true! Be careful of David McDavid Acura, especially if you’re a woman! It’s dealerships like these that give the auto industry a bad rep. They’ve got quite the racket set up selling used cars that will end up needing thousands of dollars in repairs a few months down the line. More

Sloppiest service and absolutely uncooperative salesperson. Showed little respect for the customer, misleading information and poor attitude towards conducting business. Highly overpriced and the salesperson. Showed little respect for the customer, misleading information and poor attitude towards conducting business. Highly overpriced and the quote we received for the base MDX here turned out to be way less than the tech trim MDX we eventually bought from another Acura dealership in Austin. More

Paint Peeling on 4 year old Acura I have a 2015 Acura TLX with paint peeling at top of back rear window (on right side). I took to David McDavid Acura who said warranty expired and the I have a 2015 Acura TLX with paint peeling at top of back rear window (on right side). I took to David McDavid Acura who said warranty expired and they will not cover. Their position apparently is it is perfectly normal for paint to start peeling on a 4 year old luxury Acura. I left message for general manager and did not receive a return phone call. I contacted Acura Client Relations. After weeks of no action or decision, Acura Client Relations finally admitted they also could not get a return phone call from David McDavid Acura. Finally, after I got an estimate from a body shop that Acura uses and who indicates the peeling is due to a defect, Acura Client Relations agreed to pay the damage. They withdrew their agreement when my car was totaled a few days later in an accident (unrelated to the peeling). The insurance company deducted from the value, the paint peeling as prior damage and Acura Client Relations refuses to compensate me from the loss in value which is no fault of mine. One excuse they gave is when the title changes hands or is salvaged, they can't pay me. The title had not and has of this writing, has not changed hands. I still own the vehicle as I have not settled with the insurance company. More

didn’t honor the coupon and recommended incorrect service I’ve presented the coupon as suggested and got an online appointment for oil change. I was suggested two services and called as immediate attention to I’ve presented the coupon as suggested and got an online appointment for oil change. I was suggested two services and called as immediate attention to fix. Both of them proved to be wrong when I checked at other places. Funny part is they contradict their own report in my different visits to their dealership. Example: wheel alignment test was failed at the first time and recommended for wheel alignment tuning. When I went there second time, the same results showed as passed. Yes! The readings are all same the both times. More

Completely disappointing experience I went in to test drive a 2018 Acura TLX A-Spec and worked with a guy named Adam Binard. Adam works in the pre-owned sales dept. Here is the poor expe I went in to test drive a 2018 Acura TLX A-Spec and worked with a guy named Adam Binard. Adam works in the pre-owned sales dept. Here is the poor experience I had. First off, Adam was very cocky and arrogant and obviously very proud of the numerous used car salesman awards he has out on display on his desk. He is definitely the stereo-typical "used car" salesman that everyone dreads when car shopping. He told me on our test drive that sales is just a numbers game and it's all about how people he can get in front of. He's right, but that's something you don't tell a prospect on a test drive. Through normal chit-chat he asked me what I liked about Acuras and if I was considering any other cars. I told him that I've always liked Acuras and that I had a potential deal in the works on a Nissan Maxima. He asked me what Nissan dealership so I told him Cedar Park Nissan. He then laughed and told me that if I wanted a true comparison that I need to compare the TLX to an Infiniti. He then asked me what they offered me for my trade and I told him they offered to completely pay it off. Again, he laughed and told me that he knows several people over at Cedar Park Nissan and that all he has to do is pull out his phone and call the sales manager to make sure I'm not lying. Who does that?!? Then he told me to stop BS-ing him. I told him that they only thing he needs to be worried about is the deal in front of him and to get me the best price if he wants to earn my business. They offered me a price that is below rough trade in value. I told him it wasn't going to work and then left. More

wasted my time Never thought it would be so difficult to bring my business to a dealership. I had an amazing experience with David McDavid 5 years ago so I wanted to Never thought it would be so difficult to bring my business to a dealership. I had an amazing experience with David McDavid 5 years ago so I wanted to go thru the dealership again. They currently do not have a vehicle I’m interested in but I have been in contact with their internet sales rep. He scheduled an appointment with his ‘manager’ to review options because they work with 80 dealerships. When I arrived I went to the front desk and advised the girl I had an appointment. She asked if I knew who it was with, stated no. Instead of checking the schedule she just pointed me to an available sales rep. He pulled up the same cars from their website, like I didn’t already look at those. Told him I was told we would be going over other options, not just reviewing the ones posted. He said they work with their sister stores but they stay in the Texas region and those were my only options. There was one vehicle I was interested in until my credit union pulled the value. He then tried to say there are other options with finance and they can beat your credit union. That doesn’t matter because the value is the value. He showed me the value they pulled and tried saying my credit union was using trade in value, I saw the valuation myself and I’m not lying about what it came back as. Seemed like they didn’t want my business whatsoever when I have been wanting to work with them. I am in need of a vehicle asap I do not have time to waste my evening with a clueless sales rep that is trying to push me to a new lender and implying my credit union and I are wrong with the value. I agree with another review, David McDavid of Austin was great years ago but this go around has been an awful experience. Seems like I’m trying to sale them my business, not the other way around. More

Be prepared to wait and wait and wait Made an appointment to have my tire repaired, nail in tire. Was told that it would be 2-3 hour wait. This is ridiculous. Apparently, their service dep Made an appointment to have my tire repaired, nail in tire. Was told that it would be 2-3 hour wait. This is ridiculous. Apparently, their service department needs a more efficient system to manage their appointments. The service department has gone downhill over the past few years. They offered me a Lyft but said it couldn't take me home because I lived too far away. Basically I was held hostage by bad customer service. NO MORE ACURAS FOR ME!! More