David Dodge Chrysler Jeep
Glen Mills, PA
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Did a lot of researcher well in advance. Knew dealer cost, dealer invoice, MSRP, packages, and specs. Went to them b/c they were close to my home and had the vehicle with desired pkgs in stock (2011 Jee cost, dealer invoice, MSRP, packages, and specs. Went to them b/c they were close to my home and had the vehicle with desired pkgs in stock (2011 Jeep GC purchased in August 2011, just as 2012s came out). Figured they would give a better price than others to get rid of old inventory (i.e. no locate/custom order). Asked for a quote on specific inventory vehicle online midweek during the day with bad T-storms. Dawn (Gen Mngr) called back within 30 min with quote. Initial quote was $200 above invoice and not competitive. Wanted me to come in for test drive. I asked if that was bottom line price and was told could drop a couple of hundred. At that point I explained I didn;t want to waste anyone's time and that other dealers were quoting lower and gave examples of competing quotes ($$$ and dealers). Dawn dropped price >$1K to get closer to competitors, but slightly above, and pushed for test drive. The price was close enough for me to go in, but still higher than 3 other dealers. Went in for a test drive, and brought my wife and 4mo old infant. Dawn told me it would be with Scott Streeter (sales). Scott was very knowledgeable about the product. Whenever I make a big purchase I do my research and always try to know more than the salesman (this isn't hard at some dealers), but Scott could throw down. Test drive was great. Scott was quiet and very polite and just let my wife and I chat about the car and the driving experience (we switched drivers 1/2 way). He answered questions about features/operations while driving, did a bit of selling on features but only in explaining how they work and their uses. Back to dealer, checked out engine, went in to settle on price point. I explained that they were still higher than competition and wanted to do better. He resisted at first and explained price Dawn had told me was "affiliate pricing" and very competitive. I showed him printed copies of window sticker (from online) on identical/very similar specs with competitor prices. I explained I could go online and pull up in real time if he wanted to see, and that I wanted them to do better. He went over my print outs, to make sure it was an apples-to-apples comparison, added on the cost of an addt'l pkg (at invoice) and asked if he could keep the papers and take them to his sales manager...one of the dealers was offering the vehicle at cost. Scott came back and price dropped again, now at $200 above cost, told me that was as far as he could go, they needed to make some money, and I'd have to walk otherwise. We signed on the spot. I'd recommend this dealer for pricing (just do your research) and for politeness and courtesy. Taking a 4mo old to a dealer and test drive could be a nightmare, but it was a slow day and everyone was helping out and asking if we needed anything. Very polite, they held doors for my wife & stroller, brought coffee and water, etc. Also have a kids room and wifi. At no point did I feel we got a sales job (I was in sales for a few years and know the tricks). A better description would be an information session that came down to price. Scott was very fair and open about the process and trying to price match. I'd absolutely go back and highly recommend the dealer -- and Scott specifically to friends and family. Only issue is that the paperwork took 1.5 hrs (reminded me of closing on a house). More
Excellent customer service and explanation of price, options and financing. The staff were friendly and not overwhelming. The trade in value value was more than adequate. options and financing. The staff were friendly and not overwhelming. The trade in value value was more than adequate. More
First, let me admit I am a handful to sell a car to. I will do anything to get a better deal on a car and usually spend weeks doing research, comparing dealers, surching the web, etc. As my search became will do anything to get a better deal on a car and usually spend weeks doing research, comparing dealers, surching the web, etc. As my search became focused on a new Jeep Grand Cherokee 2011 Overland Summit, I focused on three dealers in my area including David to see who had the best deal. I should also mention that I was looking for the a specific color, options, engine. One dealer had the car I was looking for but told me it was very hard to find (confirmed via web search) and they couldn't come down on the price to my requirements. I figured I would work on them over time and get the price down as the car sat on the lot. This dealer was closest to my house. I went back a few days later and the GC was sold. They said it went fast due to the rarity of the package. I stopped by David and was helped right away by Ed who is super knowledgable about the Jeeps. I told him what I was looking for, and he said they didn't have that exact match. He then introduced me to the owner David Kellaher he said he would "see what he could do". I continued to look for my Jeep and was about to see on at a dealer 50 miles away when David called to say they had my Jeep. I made an appointment to go see, and there it was. They said they had to pull some strings, but as one of the largest dealers, had some pull. So now I figured they would be expecting sticker for finding my exact request, but not the case. They actually came down beyond any of the other dealers I had checked and close to my target price. They were up-front, honest, and did not make me play games to get a fair price. Will by my next Jeep there too, but may be a while I love this one.... More
Very professional staff at David Dodge in Glen Mills, PA. Would recommend this dealer to anyone looking to purchase a new car! Sales and service staff were both professional and friendly and my overall exper Would recommend this dealer to anyone looking to purchase a new car! Sales and service staff were both professional and friendly and my overall experience would bring me back to buy my next car from these guys. More
I purchased my BEAUTIFUL 2008 Jeep Liberty in October of 2010, which is single handedly one of the best decisions I’ve ever made. Due to the sudden loss of my previous vehicle, a larger, safer vehicle was a 2010, which is single handedly one of the best decisions I’ve ever made. Due to the sudden loss of my previous vehicle, a larger, safer vehicle was a must. At the time, I worked at a company next to David Dodge Chrysler Jeep and had my sights set on the Liberty displayed on their lot. (Which not to mention is huge with an abundance of different vehicles so it was extremely difficult to admire only one!) I assumed with being younger with a limited credit history my dream car was going to be unattainable. To my pleasant surprise, not only was my sales representative understanding and non judgmental towards my situation, the sales manager personally worked hard to get me the exact Jeep I wanted all while getting my payment lower that I had ever imagined! That, to me, was first class service. When it came time for my first oil change last month, my service reservation was happily booked by a sweet toned woman on the phone who even offered me options of a shuttle service or a rental car. Upon my arrival I was greeted outside by a kind older gentleman who already knew my name as if he were personally expecting me. My service adviser Dave Z. was awesome and the starbucks coffee while waiting (only 25 minutes for my oil change) most certainly wasn’t something I turned my nose up to! The cashier was quick and pleasant and my Jeep received valet treatment upon my exit from the dealership, including a complimentary wash! My liberty and I were treated like celebrities! As the lot attendant kindly handed me my keys while respectfully already knowing my last name, wishing me a great afternoon and thanking me for my visit; I drove home feeling truly special. That is not the feeling you get from the neighborhood jiffy lube around the corner! After my two visits to this dealership, I am nothing but proud to have that DAVID sticker on the back of my Jeep and brag to anyone and everyone about my experiences. There is nothing “imbarrasing” about it! More
I recently bought a new Chrysler Town and Country at this dealership. I have tried other local dealerships near my home and would rather travel the extra few minutes to David because they are such a great ov dealership. I have tried other local dealerships near my home and would rather travel the extra few minutes to David because they are such a great overall dealership. From the service department, which is open till 9 pm and where my kids love to play in the play room, to the sales and management team that treat you wonderfully. Everyone is professional and friendly and I would definately recommend them to anyone who needs a car. More
I purchased 3 cars from this dealership. The cars were nice but I found that i paid to much on all 3 cars, especially my last purchase of a 2011 jeep grand cherokee. Mr David keller sat at the next table nice but I found that i paid to much on all 3 cars, especially my last purchase of a 2011 jeep grand cherokee. Mr David keller sat at the next table and didn't even bother to assist me with my vehicle purchase as I tried to deal with my salesman. I got next to nothing when it came to my vehicle trade on the purchase of my new 40 thousand dollar vehicle. Now i've been dealing with the service department and people for years and they are the greatest. Always honest when it comes to repair of your vehicle and always willing to help you when you ask questions. After the purchase of 3 cars, I can say that i/m not very pleased, but the service department is the BEST! More
My new Jeep fits me PERFECT!!!! You get more then just a car when you buy from David Dodge!!! *** ASK FOR SCOTT STREETER!!!!**** HE MAKES SURE HE FINDS THE EXACT CAR THAT IS RIGHT FOR YOU!!!! I am so glad car when you buy from David Dodge!!! *** ASK FOR SCOTT STREETER!!!!**** HE MAKES SURE HE FINDS THE EXACT CAR THAT IS RIGHT FOR YOU!!!! I am so glad I did not buy from anywhere else!!! I will ONLY buy from DAVID DODGE!!! More
We first came out to David Dodge Chrysler Jeep looking for a car for my grandson before the sale became final we said we had to look at one more car ,it was really two dealerships we were going to,We came for a car for my grandson before the sale became final we said we had to look at one more car ,it was really two dealerships we were going to,We came back not only for the deal Jennifer gave us but for the way she went about the sale,she was so personal all our needs were taken care of, over all experience was over the top,we will be back again and again,thank-you so much Jennifer. More
So I got a coupon from them for a 495 oil change this weekend. They did a great job and it really was only 495. They gave me this card and asked me to rate my experience. You cant beet the price for an o weekend. They did a great job and it really was only 495. They gave me this card and asked me to rate my experience. You cant beet the price for an oil change and they didnt try and scam me on other things. Everyone was nice and seemed happy to be there on a Saturday. I would def go back there again. Thanks again, JoeD More