Dave Smith Motors

Customer Service This is our second Ram purchase from Dave Smith within 10 months. Their impeccable customer Service will keep us coming back for our future purchases. This is our second Ram purchase from Dave Smith within 10 months. Their impeccable customer Service will keep us coming back for our future purchases. Our sales person both times was Colleen Vinson & we highly recommend her. More

Very good customer service We have bought two vehicles from Dave Smith Motors and both experiences were great very knowledgeable and professional. We had a tow hitch put on whil We have bought two vehicles from Dave Smith Motors and both experiences were great very knowledgeable and professional. We had a tow hitch put on while there which worked out well no return trip from Montana More

Never Again I recently purchase a 2011 Chevy Duramax from Dave Smith in Kellogg with 77k miles on it (5+ months ago) in which time I have put 7k miles on it. As I I recently purchase a 2011 Chevy Duramax from Dave Smith in Kellogg with 77k miles on it (5+ months ago) in which time I have put 7k miles on it. As I was leaving work a a little over a week ago I started my pickup and put it in reverse but it would not move, it acted as though it was in neutral. I received a "shift inhibited" message on the control panel. After I turned it off and on a few times it went back to normal like nothing had happened. I drove it straight down to my local Chevy dealership (Windy City Chevrolet in Ellensburg) to have them run a diagnostic test just to make sure everything thing was okay. They said it was probably a TCM issue that is a fairly common around the mileage on this truck. After the diagnostic they found no error codes, which they thought was odd, so they decided to drain the transmission fluid and check the transmission filter. They found metal shavings on the filter. They said since the truck's Allsion transmission is known for all of its fail-safe controls, it was highly unusual for something like this to happen. Due in part to the lack of error coding/fail-safe stops which is suppose to occur on these transmissions, the certified mechanic called a GM engineer to get additional support. The GM engineer has suggested the mechanic due a complete tear-down of the transmission. They quoted me a rebuild for approx $4,500 or a new one for approx $6,000. If this was a common maintenance issue for a truck of its age/mileage or if Dave Smith would have handled things differently, I wouldn't be writing this negative review. However, ironically, this is a major issue for a truck that was sold to me upon the reputation of a "bulletproof" transmission by the dealership. I hate to use the term "lemon", but that seems to be what I purchased from Dave Smith. To be clear, I did not buy a extended warranty and wasn't expecting them to treat the situation like I had bought one. I did however expect them NOT to treat me like one of these little corner lots that everyone has in there town, unfortunately that was not the case. I reached out to Dave Smith to see if there was anything thing they could do. I tried multiple times via email/voicemail's approximately 5 days before I finally got a response from a lady named Hayley who was very professional and polite (Thank you Hayley). She said that she would forward the information in regards to my situation to her boss, and that he would follow up with me the next day. After approximately a week later and multiple inquires to Hayley, a man named Lynn called me back. It was possibly the WORST experience I have had with someone in any customer service field. The conversation started off with him reading parts of my email back to me which explained the situation. Then he asked me if I was a "home owner", to which I replied "yes". He asked "if my dishwasher was to break if I would call the my realtor and ask them to replace it". I replied with "of coarse not". I told Lynn that I do not expect them to pay for the transmission, but since I bought the vehicle from them not that long ago that maybe they could possibly forgo the labor or something else possibly considering that I bought it from them. My thinking was that they would at a minimum they would offer me/try and figure out a better deal than the quote that my local dealership gave me. Instead with a raised voice, Lynn said something along the lines of "YOU COULDN'T AFFORD THE WARRANTY, AND NOW YOU WANT US TO OPEN OUR POCKETS". I replied with "there is no reason to get heated, I am only asking if there is anything you can do. I feel like you sold me a vehicle that possibly wasn't vetted properly by your staff...I'm simply asking if you can outdo the quote i was given since I bought the vehicle from you, and claim to stand by your vehicles" before I could get another word out he said "I"M DONE WITH YOU!" and hung up. Had Lynn been kind and/or apologetic of my situation and at least gave me the impression that he would at least inquire if there was anything they could do, I could have accepted the response no matter the outcome. However, he was nothing short of unprofessional, rude, and aggressive....I just don't get it...he wasn't empathetic to my situation and never offered any sort of a apology. I couldn't be more disappointed . More

Excellent service! My wife and I are very pleased for the excellent service we received from everyone at Dave Smith Motors. We received the price we wanted on our trade My wife and I are very pleased for the excellent service we received from everyone at Dave Smith Motors. We received the price we wanted on our trade in vehicle which enabled us to purchase a brand new vehicle from off their lot. Many thanks go out to Louie and Taylor, you guys are the best! More

Purchased a pickup Struck the deal over the phone everything was ready to go the next day when we made it to the dealership.....smooth experience definitely would recomm Struck the deal over the phone everything was ready to go the next day when we made it to the dealership.....smooth experience definitely would recommend it. More

Delightful way to purchase a vehicle!!!! Experienced this as the most honest, straight-forward car buying process! Thank you for taking such excellent care of us!!! :-)) No hard sales...just Experienced this as the most honest, straight-forward car buying process! Thank you for taking such excellent care of us!!! :-)) No hard sales...just is this the vehicle you'd like to purchase. Really great people! More

Had great and relaxing time purchasing a new truck. Want to say a big thank you to our sales person Shea Cates for making buying a new truck such a great experience. My second time purchasing a new truc Want to say a big thank you to our sales person Shea Cates for making buying a new truck such a great experience. My second time purchasing a new truck from Dave Smith and easily the best experience yet. Thank you to everyone from the call in operators thru finance for making this an easy and fun weekend. I purchased a new chevy silverado. More

Excellent Bought a 2017 Chevy Colorado with Dave Smith. Warren was awesome! He answered all our questions. Made sure the process kept moving along so we were Bought a 2017 Chevy Colorado with Dave Smith. Warren was awesome! He answered all our questions. Made sure the process kept moving along so we weren't there longer then we needed to be. I left my garage door opener in my old vehicle and they mailed it to me the next day! Will go here for all our vehicles in the future. More

Great Place to purchase a Ram Truck Great Experience purchasing my Ram truck from Dave Smith, Would highly recommend friends and family to buy from Dave Smith Motors Dan was a very good Great Experience purchasing my Ram truck from Dave Smith, Would highly recommend friends and family to buy from Dave Smith Motors Dan was a very good sales person and knew his trucks! More

Straight forward and easy. Positive employees that seem to genuinely enjoy their jobs. Took longer than it might have normally since we were there as they closed. Grateful they Positive employees that seem to genuinely enjoy their jobs. Took longer than it might have normally since we were there as they closed. Grateful they accommodated our timing. Pricing that couldn't and wouldn't be beat. Bought GM. Survey didn't list it. More