Dave Smith Ford
Williamsville, NY
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I had an awesome experience at Dave Smith Ford this week! I walked in not expecting to find what I wanted.. However I found exactly what I wanted and actually drove home with a brand new Ford Focus that I de I walked in not expecting to find what I wanted.. However I found exactly what I wanted and actually drove home with a brand new Ford Focus that I decided to lease that day. It is an awesome car.. I love it! Its great on gas, its cute, the color I wanted, and most importantly I got it for a price I can afford! The service from the sales team at the dealership was top of the line. The salesman who I was fortunate enough to have take care of me, Kevin Burlingame was great! He was friendly and honest and dedicated to getting me the exact car I wanted at the best deals possible. I walked in told him what I was looking for and with in 15 minutes he pulled up the exact car I was looking for and I was sold! No more looking around at other dealerships.. Dave Smith Ford had exactly what I was looking for! Kevin was so patient and determined to find me a price and package that works for me! You can tell that the members of the Dave Smith Ford strive to make their customers happy and satisfied! I strongly encourage anyone looking for a new or used car to visit this dealership. I was more than satisfied and im sure you will be too! More
I attended this dealership on November 5/2011 with coupon in hand to have my front and rear brakes changed on my 2007 Ford Focus S/W. It had been 60,000 miles since the front brakes and rotors had been repla in hand to have my front and rear brakes changed on my 2007 Ford Focus S/W. It had been 60,000 miles since the front brakes and rotors had been replaced. The rear brakes had never been replaced and the car has over 100,000 miles on it. I dealt with Mike Krywcun the service rep who quickly had the car inspected by a mechanic. To my surprise!! I was called out to have a look and advised that I still had approx. 40,000 more miles to go before I needed brakes, front and back. I give the mechanic and Mike 5 stars for honesty and integrity. They could have just gone ahead and replaced the brakes and I would have not been the wiser. Both the mechanic and Mike were a pleasure to deal with. I was charged $30.00 for the inspection which gave me great peace of mind that my brakes were fine. I would recommend this dealership to everyone, honest and reasonable. A great big THANKYOU!!!! More
took 2002 excusion in for inop. p/door locks,785 dollars later. vehicle parked in my driveway for 3 days locks inop. locks came back,drove to virginia, sat for 2 days locks inop. locks came back.took back t later. vehicle parked in my driveway for 3 days locks inop. locks came back,drove to virginia, sat for 2 days locks inop. locks came back.took back to dealer,vehicle malfuctioned for them,they have had it for a week no repair in sight, spoke to them today no solid ansewer,tech had a bad attiude as he tossed keys to manager,i am an ex ford dealer tech and understand some of this, but with all the tech networks on the internet i am sure this not the only time this has happened. i have 5 fords in my driveways and was looking for ford shop for repairs i could not do. if this ever gets corrected i will never step foot in this dealer again. More
Kevin was extremely proficient, very friendly, and helped me out when I was in dire need of a new car with no money to put down, I have never been happier with any car I've ever owned, I'm only 27 and this w me out when I was in dire need of a new car with no money to put down, I have never been happier with any car I've ever owned, I'm only 27 and this will be my 7th vehicle, I would recommend Kevin a.k.a Deuce and Dave smith ford to anyone and everyone, and their warranty program can't be beat, I finally have the piece of mind no other dealer out there could give me. Thanks again Deuce!!!!! More
I have bought several new vehicles over the past 50 years. I can say You don't have to be concerend about competition, you are the competition. Your salesman JIM OTIS was the best of the very best in years. I can say You don't have to be concerend about competition, you are the competition. Your salesman JIM OTIS was the best of the very best in understanding a customers needs. He explained in great detail why & what we should purchase. He was right on with every phase of the transaction. It's pleasure to finally find a dealer & salesman that is honest and reliable to their customers. Thank you Becky & Les Wright More
Be very careful We agreed to the price and terms of Be very careful We agreed to the price and terms of the deal and they took my deposit. The next day when I went to pick up the vehicle, as we were Be very careful We agreed to the price and terms of the deal and they took my deposit. The next day when I went to pick up the vehicle, as we were going through the contract I realized they changed the the term of the lease and it was going to cost me an additional $2000. I should have know this was going to happen - during negotiations every time I asked for the price in writing, they came up with a ridiculous story that the deal is written on a copywritten form and it would be illegal to give me a copy. After talking to other people I found out that they had the same experience. They agreed to the price on a 48 month loan and after signing all the papers they found out it had been changed to a 60 month loan. More
Great Dealership!!! Friendly Sales Staff!!! Highly Recommend!!! Sales staff work with you to obtain price you want to be at. Will refer others to dealership! Recommend!!! Sales staff work with you to obtain price you want to be at. Will refer others to dealership! More
I was very happy with the dealership as soon as I walked in. Everyone was very friendly and helpful. Although I didn't get exactly what I was looking for because of stock issues, I'm happy with the final re in. Everyone was very friendly and helpful. Although I didn't get exactly what I was looking for because of stock issues, I'm happy with the final result. More
I had a really great experience dealing with Jim Otis and Dave Smith Ford. From the first time I met Jim at the Clarence Market he was knowledgeable, friendly and helpful. I told him when I met him in Octobe Dave Smith Ford. From the first time I met Jim at the Clarence Market he was knowledgeable, friendly and helpful. I told him when I met him in October 2010 that I was not likely to purchase a car until the end of February 2011. There was no pressure as I returned to the showroom for a test drive and several more visits just to look at the car. I also visited several other dealers, but I was most impressed with the way I was treated at Dave Smith Ford. I purchased the new Ford that I wanted on March 18, 2011 and I am very pleased with both the car and Dave Smith Ford. If you are in the market for a new car I would certainly recommend Dave Smith Ford and Jim Otis. More