Dave Sinclair Ford
St Louis, MO
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Jan 31st. I searched internet for a Flex. Made several inquires to Dealers. Found one I like at Sinclair. Talked to Gena about car....great vehicle, checked price, great deal. Asked her if we could buy inquires to Dealers. Found one I like at Sinclair. Talked to Gena about car....great vehicle, checked price, great deal. Asked her if we could buy over the phone if we put down money. Then Mike called and said that in order to get the $5,000.00 Ford rebate (it expired on the 31st) Need to fax copy of Drivers license, and credit card, and fill out on line credit app. After he got my fax, he would send a form for us to sign that we were buying the car. Later in the day, I received a call from one of the other dealers that I made an inquired to. I told them I had found a vehicle and would be driving to STL to get it on the weekend. They said, why? We'll get it here for you. (We live in NW Missouri. STL would of involved an overnight stay and $$ for hotel, food, and gas) So, we went to the other dealer, they started the paperwork, called Sinclair (Sinclair dealership closed at 6 pm) Sinclair said their trade person left at 4, and so our person was to call back the next day. They did. Sinclair first told our dealer, they couldn't' find the vehicle, they thought it had electrical problems and weren't sure where it was. They told our dealer that they weren't happy about sending the vehicle, and they wanted a trade...OK...Then approx. about 4 pm (on the 1st), my dealer called and said it was all arranged that someone was leaving Sinclair at 4:00 am the next morning and our vehicle would be at our dealership Thursday. (We had left a $1,000.00 deposit with our dealer, and our dealer stated that all the papers had been filed with Sinclair) Around 5:00 pm that same day I received a message from Randy (a Mgr. at our dealership) that Sinclair called and told them there was hail damage on the vehicle. I called immediately and said, I want the vehicle they can reimburse me the hail damage insurance $$ or fix it. Our person said they'd get in touch with Sinclair. I believe they practiced unethical business because at NO TIME did Sinclair ever inform my dealer that there was hail damage until late that afternoon. ALSO.... they were going to sell me the vehicle over the phone, had requested a down payment, and NEVER mentioned anything about an electrical problem or hail damage! After several phone calls, from myself and my dealer, on Thursday they told us there was hail damage. (This was in the afternoon about 3:00 p.m. It took all day for them to "locate" the vehicle. They actually said someone had taken it to an auto show at some point and lost track of it.) I’m not understanding…how did they agree to ship it in the first place if they couldn't even find it? I had to get the President/GM of the company involved. He’s the one that found it, and verified that there was hail damage. My dealer said they had had the vehicle on their lot for over 360 days. Sinclair admitted to my dealer the hail damage occurred in May. My dealer warned me that it was risky buying this vehicle. One person said there were electrical issues with it, one said no. And we don’t know how much it would cost to fix the damage. I opted not to purchase it, and so now, I have no new vehicle as the $5000.00 rebate ended the 31st. More