Dave Sinclair Ford

I bought a used SUV from these guys and got a good deal. The problem comes in when the transmission started messing up two days after we got it. As promised they put a transmission in it to fix the problem. The problem comes in when the transmission started messing up two days after we got it. As promised they put a transmission in it to fix the problem. But what they did was get a transmission out of a salvaged vehicle with more miles on it than the vehicle we had purchased. The SUV has 76k miles and the transmission they used had 80+k miles on it. So to be clear this transmission was not new or rebuilt, it was used. Most places get away with doing this because they cal the transmission reconditioned. Once confronted about this fact we were talked to by three different people. All three tried to pressure us on the fact that it is was a good deal since they were going to warranty that transmission for 12 months and 12,0000 miles. We stood firm on the fact that we didn't want a SUV that had a transmission replaced with a used one. The final result was that we gave the SUV back and canceled the deal. So word of caution to anyone out there, a dealer that is willing to do this sort of thing is not worth buying from. More

took mother in law for new fusion. am a retired ford employ salesman would not give the employ discount. said you cant get rebate and employ discount at same found out later you could employ salesman would not give the employ discount. said you cant get rebate and employ discount at same found out later you could More

On 3-11-3 went to Dave Sinclair Ford to look at a mini cooper it was snowing so i went in side to see if i could look at it and was greeted by Mr Sinclair he ask if i need help told him would like to loo cooper it was snowing so i went in side to see if i could look at it and was greeted by Mr Sinclair he ask if i need help told him would like to look at the mini cooper he went and got a sales person he came right over . Matt the sales person was great . He cleaned off the car took it for a test drive after that made a deal. On 3-2-13 i picked up the car Matt was great to deal with and the Finance Department was great . If you go here ask for Matt great to deal with More

Had a great car buying experience at Dave Sinclair Ford! I was searching all over the STL for a decent running low mileage well priced pre-owned vehicle for my 16 year old daughter. Upon arriving, I was ins I was searching all over the STL for a decent running low mileage well priced pre-owned vehicle for my 16 year old daughter. Upon arriving, I was instantly greeted by a pre-owned salesman named Christian Keating. He was very polite and interested in my specific wants and needs for my daughter. He offered several fantastic options and allowed me to test drive each vehicle. I was very impressed by his knowledge of each the vehicles specs and features. The salesman was awesome and I feel I got a great deal! Sending my brother in soon to get a truck! More

This was a terrible car buying experience. The car we came to look at was not even there after we drove an hour and a halt, even though we were told it was. After wasting many hours there, we finally bou came to look at was not even there after we drove an hour and a halt, even though we were told it was. After wasting many hours there, we finally bought a 2011 Malibu for a much higher price than the one we came to see. When we came back with our chashier's check to get the car, they had decided to take the GM certification off and had removed the key fob with the remote start button and switched it for a plain one. We ended up buying the car, but after nearly a month we have received no paperwork and I can't even get the car licensed. I have made repeated calls to the sales manager, Mike Hatfield, and have been promised paperwork repeatedly, but have never received anyting. These people are dishonest and disorganized. Nobody there even seems to know what is going on.It took forever to get anything done and then nothing was done right. Take my advice and shop elsewhere! More

This was the absolute worst experience I have ever had trying to buy anything. Everyone was rude and unfriendly and acted like they didnt care if they sold you a vehical or not. I went to a different deal trying to buy anything. Everyone was rude and unfriendly and acted like they didnt care if they sold you a vehical or not. I went to a different dealership and went home with my new vehical the same day. I wouldnt suggest anyone to go to this dealership unless you like being treated like an outcast. More

I should start by stating that I have never liked a auto sales consultant before yesterday, when I purchased a new 2012 Ford Edge SEL. I had dealt with 3 dealers before coming here on this particular purcha sales consultant before yesterday, when I purchased a new 2012 Ford Edge SEL. I had dealt with 3 dealers before coming here on this particular purchase, and over 3 total new car purchases I have visited probably 15 dealerships. Jeff is far and away the best sales consultant, and Sinclair Ford is the best dealership I've worked with. I recommend Jeff for these primary reasons: 1) Jeff is straightforward. He did not play the "negotiating the difference on your trade" game where two variables are introduced into your negotiations (new purchase price and trade value). He is the only person I've ever witnessed to be honest in this way! 2) Efficient: We walked in, gave Jeff an idea and within a couple of hours were walked out with a brand-new vehicle that we love! 3) Friendly: we enjoyed Jeff's and the rest of the staff's senses of humor and easy-going attitude. It felt different all-around. The pressure sales tactics weren't there, rather it was a group of helpful people who worked to make your purchase experience FUN! If you're not interested in walking in to a dealership and having them act like you somehow 'owe' them something, go to Sinclair Ford. They will treat you as with candor and with integrity. My in-laws, who were with us just to watch the little one during out purchase, stated that they wished they had bought their Taurus (2011) from them as well. Both the in-laws and I will be back to Sinclair without a doubt, and Jeff will be our guy. Thanks, Jeff and Sinclair Ford for making the entire experience a joy. More

Here is the email describing our visit to Dave Sinclair Ford. It has been almost 2 weeks and I have not had a response... I am responding to the letter you sent me after my wife and I visited your show Ford. It has been almost 2 weeks and I have not had a response... I am responding to the letter you sent me after my wife and I visited your showroom the weekend of June 2nd. I have lived in STL for most of my life and have seen countless Dave Sinclair commercials. Before coming to your showroom my impression of Dave Sinclair Ford was very positive. After our visit, it is hard for me to imagine ever doing business with your organization. My wife was beginning her search for a new car and was looking at the Focus hatchback and the Honda Fit. When we came to your dealership we were interested in driving the Focus hatchback to see if it was a good fit for my wife. After waiting for nearly 5 minutes we were introduced to your salesman, Mike Havicon. We explained that we were not buying that day and just wanted to test drive the Focus hatchback. After the test drive, Mike began questioning me why I would ever consider buying a Honda Fit since it was not an American car. That was major turnoff #1. I work hard for my money and I can consider buying any vehicle I want – I don’t need old fashioned guilt and bullying in my car buying. After our test drive my wife wanted a booklet to review the Focus at home. Mike told us to sit at his desk. After a while he came back with the Focus booklet. We thanked him for his time and stood up to leave. Mike said to wait until he told his sales manager what was happening. I told Mike we were leaving. Major turnoff #2. From the design of your showroom to the way your sales staff behave, I felt like I had gone back in time 20-30 years. My wife and I want to be treated professionally, not bullied with a bunch of old-fashioned sales gimmicks. Considering the experience we had, I doubt we would have bought a car from Dave Sinclair even if you had the lowest price. Just thought you would like to know. More

This was the fourth Ford dealership i had been too in St. Louis county. I knew exactly what trucks i was interested in and what i wanted too see. The other 3 dealers i had seen were a very different experien Louis county. I knew exactly what trucks i was interested in and what i wanted too see. The other 3 dealers i had seen were a very different experience then Dave Sinclair was. Cerame, Suntrup, and Behlmann can only wish to be some day the type of dealership that Sinclair is.I bought my new F-150 on June 13th 2012 from Jeff Thurman. He is the first and only car salesman that i would ever recommend to see. Mr Thurman was top notch my entire visit. He did not try to give me a run around pricing game that i had experienced elsewhere. if you are lookiing to buy a new vehicle save yourself some time and just go into Dave Sinclair and ask for Jeff Thurman. he is the most patient and honest car salesman i have ever met. Also Sam Gianino who did my financing was also a very friendly man and a pleasant experience. And i did not get the name of the young lady who showed me how to set up Sync in my truck but she was also very friendly, and easy on the eyes. Thank you Dave Sinclair Ford Team for making my experience a pleasant one. First Class all the way. More

The worst dealership and customer service that I've ever seen!  I was purchasing a 2011 ford f150 limited and I called my salesman (terry weir) several times to see if the truck was available and he sa seen!  I was purchasing a 2011 ford f150 limited and I called my salesman (terry weir) several times to see if the truck was available and he said "yep still here with your name on it do u want to take a test drive".  I said yes and to get my financing ready to purchase the limited.   I gave all my information to terry and he said he walked it back to the finance manger to get me approved for the truck.  I told terry I would be arriving at 5:30 on 04/25/2012 at the dealership to pick up my new truck.  I arrived at the dealership and asked for terry and they paged him to the building.  I stood outside and watched a salesman  driving towards me on a golf cart.  The salesman stopped at a white ford truck that looked similar to a limited and wrote down the stock number.  He then got on his golf cart and drive towards the building.  He got off his golf cart and walk by me and told me to wait he had to talk to the manger.  At this point I figured something had gone wrong and that they sold the truck prior to my arrival.  The manger walked out and terry and said nope the truck gone and was delivered last night.  I asked the manger if he was sure and he said yep.  The manger then tried to offer me another vehicle at which I was not interested in.  The facts are that I called several times to confirmed my truck was still on the lot.   I wasted my valuable time and gas money to go up there and purchase that truck.  I would advised family and friends do not buy anything from Dave Sinclair ford dealership.  I believe that his dad said if it not right we will make it right.  I believe this was not the case today. It has been a sad event at Dave Sinclair ford today. Respectfully submitted  Valuable customer More