Dave Sinclair Ford

Poor Customer Service!! Bought vehicle in February of 2016 and 3 months later had multiple problems. I will never go back to dealership because they blew me off and were not Bought vehicle in February of 2016 and 3 months later had multiple problems. I will never go back to dealership because they blew me off and were not concerned with helping me. Every employee I have interacted with has been rude and unprofessional. I would not recommend anyone to Dave Sinclair dealership. More

Used cars-Get inspected before purchase! Wanted to purchase a used Escape. Quantity is definitely the name of the game here, but be warned about QUALITY. Lots of cars from which to choose. Wanted to purchase a used Escape. Quantity is definitely the name of the game here, but be warned about QUALITY. Lots of cars from which to choose. We settled on a 2014 Escape and took it to our mechanic for an inspection before negotiating price. Mechanic advised that the car was very rusted for its age and would not advise purchasing it. Back we went and asked to see cars that they knew would be clean. We picked out a second 2014 Escape and took it to the mechanic. This time the car had serious safety issues including a slash in the tire with cord showing, plus two nails in the same tire, a leaking drive axle (which should still be covered under warranty), rusted and pitted rotors and a heat shield that was torn and causing a fire hazard because it was almost touching the exhaust system. We went back to a new salesman (the first passed us off to another guy) and asked to have the safety issues fixed. He went to talk to his manager, then came back and said he needed to help another customer. Twenty minutes later he came to us again and said the service dept was closed and he couldn't get these items checked out tonight, but he would call us in the morning with a response. He added that since we found all these things wrong with it, they would probably not be able to sell it for the price that was listed but would have to raise the price to cover the repairs. Never heard from him again. If they legitimately missed these items when they bought the car from auction and then put it on their lot, they have some serious quality control problems in their service department. If they did know of these issues, but tried to sell the car anyway, they have some serious safety and morality issues. We were purchasing this car for brand new drivers to use. Scary to think they could have been on the road with this vehicle. DO NOT BUY A USED CAR FROM DAVE SINCLAIR WITHOUT HAVING IT INSPECTED BY AN INDEPENDENT MECHANIC! More

Very slow....non-professional... outcast customers I went Dave Sinclair to purchase a used car. I was there over three hours include having conversation with sales person for 30 minutes. Even he left m I went Dave Sinclair to purchase a used car. I was there over three hours include having conversation with sales person for 30 minutes. Even he left me without saying anything for thirty minutes. If you love to be an outcast, this place is the perfect for you. More

Jerked around for a week. you know... in the last week ive dealt with dave sinclair ford on a 2016 mustang which i was mis-quoted a price on which i put a 500 dollar cash depos you know... in the last week ive dealt with dave sinclair ford on a 2016 mustang which i was mis-quoted a price on which i put a 500 dollar cash deposit on that i tried to get back on 3 seperate occasions the first 2 of which none of the 4 people who could "sign" the check for my refund happened to be at work, then had the trade in value i was quoted on my truck randomly reduced by 1300 dollars, then when looking at a 2016 ford fusion that i was asked to sign paperwork agreeing to a price, which i did, only to have the salesperson disappear then return with a new price that was 2000 dollars higher, and then to top it all off over the last 2 days the used side tried to sell me a 2015 mustang that was already sold. in the last week ive spent at least 8 hours sitting in this dealership only to be jerked around. and like a bill collector ive been called at least twice a day and received multiple emails trying to sell me a sold vehicle. you know the reason i was trying to buy a ford? because they were the only american company not to take bail out money from the government... but now... im really considering a Camaro. More

Inexcusable Treatment by Salesman I found a 2016 Escape online and contacted the dealership via the Internet. I was made an appointment with Mike Havicon. I arrived on time and we wen I found a 2016 Escape online and contacted the dealership via the Internet. I was made an appointment with Mike Havicon. I arrived on time and we went for a test drive. I tried to engage him in conversation during the test drive, he acted distracted. We got back to the dealership, we sat, he took my information and said he'd be right back. He walked to another office and stood there for at least 10 minutes. I almost left then but thought maybe it was legitimate. He finally came back and we talked about the price. He gave me the price without the $2000 "Get Into the New" Trade In incentive. When I questioned him about it, he acted like he wasn't aware of it. This rebate has been offered by Ford since the beginning of the year, how could he not be aware. He was disinterested and acted like I was wasting his time. I left feeling like I had stepped back in time. I will never go to Dave Sinclair again nor will I refer anyone else to them. I purchased a 2016 Escape from Sunset Ford in Waterloo, IL. More

Sold me a lemon, followed up with poor customer service. I purchased a certified pre-owned 2014 Ford Fiesta in August 2015. I expected to be purchasing a more reliable car since it was certified and went thr I purchased a certified pre-owned 2014 Ford Fiesta in August 2015. I expected to be purchasing a more reliable car since it was certified and went through all of the extra checks (and cost a bit more). Even though being certified pre-owned guarantees the customer 2 keys, I was informed at the point of purchase that the dealer only had one key. I was informed by Randy Break, my salesman, that he would have another key made for me and delivered to me the following week at the latest. It wasn't. In fact, it took the better part of three months, taking to multiple people and explaining the situation many time to get the key. On top of all of this, I had to take the vehicle in for service three times in the first 8 weeks I owned the car. I found out the CVTransmission which I had specifically asked about during my test drive needed two new clutches (covered by a Ford recall which I was told had been taken care of prior to my buying the car) and it continues to rattle and shake more than any vehicle I've ever driven. Additionally, the cooling fan went out a few weeks after I drove the car off the lot. I had to have my new car towed 30 miles and when I got to the dealership I was reluctantly worked into the service department's busy schedule. This brings me to my overall experience with the Dave Sinclair service department... it was bad. All around. All three times I had to take my vehicle in for service in the first several weeks I owned the car I had to wait at least two days longer to get my car back than I had initially been told. Every time I was informed their service department was way too backed up and behind schedule to have the vehicle done on time. The most recent time (and what will most certainly be the last time) I was there, I waited 30+ minutes after paying my deductible for a tech to bring my car around. I went back in three times to inquire where my vehicle was, each time being told it would be brought right around and that I should be patient. After handing me my keys, the tech expressed surprise that the vehicle had just been sitting back there in the middle of the lot - had I told someone I was waiting for my car? Every interaction I had with Dave Sinclair Ford was a frustrating one. My salesman Randy Break, while a smooth talker and good salesperson, failed to follow through for me after assuring me I'd have no issues with the car or they would make it right. I will say this - the dealership gave me rental cars (per the terms of my warranty) when my vehicle was in for service and on two of my three visits absorbed the cost of my deductible (though I had to call and complain in order for this to happen the second time). Overall, I'm disappointed and disillusioned with Dave Sinclair Ford. They're too big, too busy, and too unconcerned with their customer service for me to ever consider returning for service or purchasing a new car. I also cannot recommend strongly enough that you do NOT purchase a Ford Fiesta. It's cheaply made and prone to transmission issues - go with another maker's subcompact model. More

Horrible Customer Service After the Sale So my daughter bought her first car from Dave Sinclair Ford. A used 2008 Mazda 6. She doesn't make a lot of money but was proud to be able to afford So my daughter bought her first car from Dave Sinclair Ford. A used 2008 Mazda 6. She doesn't make a lot of money but was proud to be able to afford a used car. Not only did she buy the car but purchased a 4 year warranty for $2400 as well. After a month, and about 300 miles, the car would not start. My daughter had it towed to the dealership and said it should be ready next week. When we inquired about a rental car, they said hold on and then told us they were going to quickly check the battery. Sure enough it was the battery and they said it was not covered under warranty. I figured as much. However, after one month, they should cover the cost of the battery. Their slogan is "If it's not right, we'll make it right for free". That's BS. They said they would do it for 1/2 price. I said no, A multi-million dollar company can cover a battery that we had for a month. Dave Sinclair Jr (I believe) came out and I told him the same thing. They should be replacing the battery at no charge. He would not budge from 50%. I immediately pressed send on my negative review of the dealership on Facebook and that upset him so he said now he would not cover any of the battery. That's fine, I bought the battery for my daughter and paid full price somewhere else (Dave Sinclair will not get anymore of my money), walked through the service department and installed it, drove the car off the lot and will never visit or buy from them again. While buying the new battery, I made sure everyone inside the Auto Part store heard my story. Their slogan should be "If it ain't right, we might make it right for 50%". Made your dad proud today Jr. More

horrible, worst experience from a dealship This was by far the worst experience I have ever had from a dealship. Ive had to take three separate trips back to the dealership because of paperwork This was by far the worst experience I have ever had from a dealship. Ive had to take three separate trips back to the dealership because of paperwork/registration errors by them. Sales or the service center never return calls, Multiple different people that I've delt with have promised a call back and they never do. Had my car in service for over a month. It seems like its problem after problem with these guys. More

Did not receive what was promised I originally gave a favorable review of Dave Sinclair, but my opinion has changed I was promised and told in front of the finance person by the salesp I originally gave a favorable review of Dave Sinclair, but my opinion has changed I was promised and told in front of the finance person by the salesperson, he already ordered the extra key service and the hatch piece that was missing on the car. It is not almost 3 months later and I have not received either one. I called the salesperson, and he once again asked for my number and said he would call me back, however, he has failed to do so. VERY DISAPPOINTED in the this dealership. Julie Horstmann More

I have bought and leased several trucks from this dealership. I requested and online quote for a 2013 Escape that showed 8 miles on it in the ad. I received a quote with a good price. I called and ma dealership. I requested and online quote for a 2013 Escape that showed 8 miles on it in the ad. I received a quote with a good price. I called and made an appointment and stopped by for a test drive. At first he was unable to locate the vehicle. He asked another salesman who informed him the car was a demo and had been brought back the night before. So I asked what does Demo mean. He explained that buyers take it home so as to not put more miles on their trade-ins. I didn't quite understand this but ok. We rode around and found the vehicle. It was covered in a heavy dust including the windows, ( like it had been driven down a dirt gravel road). At that point my mind was already telling me NO not this car. I looked around the outside of the car to see if there were any scratches but I couldn't see through the dust. I took it for a test drive and it drove fine, however it had 6729 miles on it. When we got back I went in and talked to the salesman and told him that I did not consider a car with this many miles to be new. I wasn't going to pay a new car price for a car that had already been used by I don't know how many people. I was not happy with this experience and think this should have been handled differently. I called early in the day and told them about what time in the evening I would be there. I would think someone would have told the salesman what car I was coming to see and he could have made sure what condition it was in to show it. When I got there he didn't know what car I was there to see. Somebody dropped the ball here. The next day (today) I went and bought a 2014 Escape from Bommarito Ford and my experience couldn't have been any better. More