Dave Kirk Automotive - Service Center
Crossville, TN
224 Reviews of Dave Kirk Automotive - Service Center
I have only had positive experiences with every visit over the years. Be it buying, leasing, trade-ins or service... over the years. Be it buying, leasing, trade-ins or service... More
Everyone at Kirk Chevy service dept. is first class at what they do, how they treat customers, and the pricing for service is unbelievably affordable. The waiting area has very comforta is first class at what they do, how they treat customers, and the pricing for service is unbelievably affordable. The waiting area has very comfortable chairs, clean restrooms, coffee and snacks. Your service coordinator updates you as the work is being done and makes sure you understand every step. The women in the office who do the billing are accurate, friendly, and patient if you have a question. They make sure you get any discounts you deserve. Scott was terrific. More
Polite, reassuring, professional, went over all they did and was honest about finding nothing wrong. On the negative......they were just too busy. I tried to call and talk to Scott (or anyone) and they wer and was honest about finding nothing wrong. On the negative......they were just too busy. I tried to call and talk to Scott (or anyone) and they were all too busy. They were to call me back and did not. I realize things do get hectic....Scott was very polite & is an asset to your company. He was apologetic....and I do understand how busy things can get. More
An unexpected trip to the service department for my new 2025 Equinox (900 miles) due to a dash warning for "AWD not operatable". The service rep was very kind and courteous and related to my frustration. 2025 Equinox (900 miles) due to a dash warning for "AWD not operatable". The service rep was very kind and courteous and related to my frustration. I didn't have to wait long and they had an answer for me (faulty AWD switch) and ordered a new one - meanwhile created a work around so I could still access my AWD if needed. Quick service, attentive and thoughtful. It was a very busy day - but I was very thankful to be in and out quickly. More
Very fast! We had a recall we needed dealt with and they handled in about an hour and a half! A salesman talked to us during our wait and was very pleasant and We had a recall we needed dealt with and they handled in about an hour and a half! A salesman talked to us during our wait and was very pleasant and informative! More
Experience was top notch in every aspect. Friendly staff at every point of contact. I would recommend to anyone. Friendly staff at every point of contact. I would recommend to anyone. More
Working with Scott Elmore on the service department was great as usual Very professional and kept me up to date on repair status great as usual Very professional and kept me up to date on repair status More
Service was very good. Wait was too long, however. My appointment was 12 pm for oil change. All techs were at lunch adding 30 minutes to wait time. This should be an easy Wait was too long, however. My appointment was 12 pm for oil change. All techs were at lunch adding 30 minutes to wait time. This should be an easy fix! More
Very curtious and did not take long to complete service. Nice waiting room with drinks and snacks. Nice waiting room with drinks and snacks. More