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Dave Kirk Automotive - Service Center

Crossville, TN

4.6
146 Reviews

146 Reviews of Dave Kirk Automotive - Service Center

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December 06, 2024

Michael was very professional and helpful. Keeping up with the needs of his customers seemed to be of his priority More

by REV.JONATHAN.ANGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael, service department
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December 06, 2024

For an oil change and a software update, I was there for an hour and a half. Not sure if that’s normal or not. I guess my only real concern is the small waiting room this time of the year with everyone in t More

by djohnson5281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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December 05, 2024

Timely service, always treated with utmost respect and help with dealing with my truck. Mike is always a joy to work with More

by RHESSIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Nastri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 05, 2024

They we’re very nice very friendly the building was really clean and also got My truck taken care of really fast More

by SOL1068
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Hough
4.0
This rating includes all reviews, with more weight given to recent reviews.
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December 03, 2024

My mistake, showed up 1hour early still took care of my truck. Great service. Completed in timely matter. Thank you Scott More

by barnettswaynejonetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Nastri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Digital Air Strike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 30, 2024

Had the check engine light come on while on vacation. Called in and seen on the same day! More

by yvonne_furniss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Nastri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Digital Air Strike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 08, 2022

They charged me two hours labor for 20 minutes worth of work. I'll never go back to them again. What a rip off. More

by Gunny Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Nastri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Digital Air Strike
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2022 -

Dave Kirk Automotive responded

It is most important that we contact you immediately in order to resolve any and all concerns you have regarding our company or any of our employees. If you'd rather not wait, you're welcome to contact us directly at (931) 484-5151. We look forward to speaking with you. Sincerely, Tom Nastri, Customer Service Manager, 931-484-5151, tnastri@davekirk.com

Aug 10, 2022 -

Gunny Wayne responded

Here's the deal. I was charged for two hours labor to look at my gear shifter. I realize it's an aftermarket Hurst shifter. I asked if you could fix it??? No problem. Basically I paid 168.00 for an oil change I had already paid for. Took me 30 minutes to take off the factory one put the Hurst shifter on. It's should be even easier for an experienced mechanic. The internet is full of stories of the Camaro showing a NOT IN PARK message. That's with the factory shifter. I sat in the waiting room for an hour while I was getting my oil changed. I saw them pull my car out and park it in the back. It took another 45 minutes for my paperwork. That was to justify the two hours labor. Totally unacceptable. They said they took off my gear shifter and replaced it with the factory model and my NOT IN PARK message went away. Then you put the aftermarket shifter back on and didn't put it back on properly. The leather is held to the shifter by a zip tie. You didn't put the zip tie back on. Now, it's loose and slides all the way to the bottom of the shifter. Also, I was charged 18.00 to do away with my old oil after the Dealer ripped me off on free oil changes. FREE MY xxx. My 2021 Camaro only has 1800 miles on it. I'll have it one year on September 8th. Needless to say. I'll be trading it very soon. I have no confidence in Chevrolet whatsoever. EVERYONE I KNOW hates taking their car to the Dealer for maintenance. Why is that??? Because we can't trust you to charge reasonable prices for reasonable work. I always feel like I get ripped off. Like I said. I'll never be back.

August 18, 2020

I will NEVER EVER DO BUSINESS WITH THIS PLACE AGAIN . THEY TELL YOU ONE THING AND TAKE YOUR CAR /TRUCK APART AND THEN TELL YOU !!! Oh are Rates are this . And your Extended WARRANTY ONLY PAY THIS PRICE F More

by Dave Kirk is incompetent People!!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
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Aug 20, 2020 -

Dave Kirk Automotive responded

It is most important that we contact you immediately in order to resolve any and all concerns you have regarding our company or any of our employees. If you'd rather not wait, you're welcome to contact us directly at (931) 484-5151. We look forward to speaking with you. Sincerely, Tom Nastri, Customer Service Manager, 931-484-5151, tnastri@davekirk.com

May 16, 2020

I will never do business with this dealer again because I purchased a new 2020 gmc Sierra with tire problems and they will not do anything about it every time I call they keep making you talk to the same rud More

by Jerry
Recommend Dealer
No
Employees Worked With
Tom Nastri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Digital Air Strike
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Strayer
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May 17, 2020 -

Dave Kirk Automotive responded

Jerry, it is most important that we contact you immediately in order to resolve any and all concerns you have regarding our company or any of our employees. If you'd rather not wait, you're welcome to contact us directly at (931) 484-5151. We look forward to speaking with you. Sincerely, Tom Nastri, Customer Service Manager, 931-484-5151, tnastri@davekirk.com

August 22, 2018

Poor body shop workmanship My 2017 Canyon was unfortunately damaged by someone else's negligence. Kirk Automotive was recommended by my insurance carrier and since the truck was More

by disapointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie Strayer, Jason Cunningham, Rodney
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Aug 22, 2018 -

Dave Kirk Automotive responded

I am sorry to hear about your experience with our dealership. I can assure you that it was not our intention to disappoint or frustrate you. I would appreciate the opportunity to speak with you regarding this matter so I can better understand the issue at hand and we can work toward a resolution. Please contact me at your earliest convenience. Sincerely, Tom Nastri, Customer Service Manager, 931-484-5151, tnastri@davekirk.com

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