Dave Kirk Automotive

Unprofessional and lacking integrity I called about a car advertised for sale on a Saturday evening and after putting a verbal deal together, which we both agreed to, I was instructed to I called about a car advertised for sale on a Saturday evening and after putting a verbal deal together, which we both agreed to, I was instructed to call back on Monday (since they are closed Sunday) to transfer a deposit. On Monday I was told that they sold the car instead to an online auction and that they got more money for it. If a deal is verbalized, I'd expect that they'd honor it. The salesman, Jamie, claimed that he didn't know about the online auction. First of all, that sounds like total BS, but if it is true it only reaffirms that he is an amateur and is unprofessional. When buying a car, finding a dealership that upholds integrity and professionalism is key to making a smart investment. Steer clear of this place. More

Stay away A couple of years ago my dad and I took his Cadillac in for service. We spoke with Scott who recommended that he replace power train. We asked for est A couple of years ago my dad and I took his Cadillac in for service. We spoke with Scott who recommended that he replace power train. We asked for estimate including all charges and taxes and agreed to do business with them. When we picked the car up Scott claimed he had lost his notes and tried to charge us taxes on top of the estimate. A couple of years later the motor is making a knocking noise. I called Kim in service and she assured me the motor was under warranty and told me to bring the car in. I get there and Kim tells me she hears the knock but needs to verify that the motor is under warranty. The mechanic claimed he couldn't find anything wrong. They wanted me to pay $570 to tear the motor down and then decide whether or not they would honor the warranty. More

I bought a lemon Never, ever, consider buying a vehicle from this dealership. I bought a new 2014 Silverado in June from here, and I have had problems since day one wi Never, ever, consider buying a vehicle from this dealership. I bought a new 2014 Silverado in June from here, and I have had problems since day one with this vehicle. I have taken it back here 4 times, and to 2 other GM dealers but still have the same problems. I have heard every excuse from the service department at Dave Kirk, from "we can fix your vehicle" to "the truck has to adapt to your driving style" (which is a good one), but never any solutions. I have gotten GM involved, but all I still hear is the same garbage. Finally, I took this piece of junk back to try and trade into a different vehicle, and I was told I was "upside down" in this truck, even though it's brand new, and has been in the shop for 28 of the 1st 40 days I owned it. Also, don't believe talking to the owner Dave Kirk will solve anything. I did this also, and it was a waste of breath and time. Don't walk, RUN from this dealership. More

They treat you like family! I've always used their service department and have worked with mainly Scott and Kevin when we had any problems with our car. They treat you like famil I've always used their service department and have worked with mainly Scott and Kevin when we had any problems with our car. They treat you like family and are up front and honest as wwell. So When we decided to buy another new car, we went directly to them and even with horrible credit, Eric got us a very decent financing rate and got us out of our nightmare of a car. He and the other salesmen worked as a team to get us the very best deal and found the exact car I wanted. Totally recommend them for all car needs! More

Unexpected appointment My wife & I had just moved to Crossville, TN.. We had been experiencing problems with our ac on our truck. We stopped in the 1st times and discussed t My wife & I had just moved to Crossville, TN.. We had been experiencing problems with our ac on our truck. We stopped in the 1st times and discussed the issue with Zak, and the service manager in regards to work, warranty (which we didn't know about). Consequently we had planned to s et up an appointment. We stopped again (on short notice) and Zak gave us an appointment for late in the day. Upon completion of the work, troubleshooting, both Zak, Rick, and the service manager ? spent time with us going over their appraisal, and work done, and recommended work. No rush, no cause to hurry even though it was the eve of a long holiday week-end. In summary, excellent customer service, friendliness, approachable, and results. Customer service is the number one problem in US businesses today and its reassuring to see a company that employs such good people. More

Was told by Zack, service rep, that I could receive tire rotation and balance for $5.00. Several times I repeated this price back to him and he continued to state yes that that was the cost til it came tim rotation and balance for $5.00. Several times I repeated this price back to him and he continued to state yes that that was the cost til it came time to pay for it. It was actually $20+ for this service and Zack admitted that he did state this but I still was charged more than I was told. This isn't the first bad experience at this dealership. I can only hope that they aren't taking advantage of others. More