Dave Kirk Automotive

dealership overall was excellent, but calling Detroit to make the appointment was bit of micro managing. No one was aware of a 12:45 p.m. appointment, but they handled it very well. Maybe Kirk needs to hand make the appointment was bit of micro managing. No one was aware of a 12:45 p.m. appointment, but they handled it very well. Maybe Kirk needs to handle the appointments and not Detroit. More

Scott was excellent to work with and very helpful. He got my car in and fixed very quickly. He got my car in and fixed very quickly. More

On Monday, 27 Jan, I called in to set up an appointment to bring in my vehicle for a recall. The appointment date, I was given was 04 Feb at 10 am, I arrived on that date and time to be informed there was to bring in my vehicle for a recall. The appointment date, I was given was 04 Feb at 10 am, I arrived on that date and time to be informed there was no record of me having an appointment (strike1). I had also requested service on m vehicle for an extended crank, no start problem. This known problem with my 3.0 diesel engine (LM2). I received a call from the service consultant Scott Elmore, my vehicle was ready; the recall was fixed, but they could not duplicate the long crank- no start problem .And they could not find a service bulletin on my engine type for the problem. The service consultant stated he would call me back once my vehicle was ready. I never received a call from again (strike#2). In the mean time I spent 2 minutes on the internet and found the TSB and the PIP5823B, explaining the fixed needed for my problem. I call the service department 3 times trying to get a hold of the consultant, to give him this information. I was never able to reach him or any one in service to relay this information (strike#3). I also left 2 messages for him to call me. When I finally got tired of waiting for a call back, I went to the dealership, just to pick up my vehicle. Unable to find the consultant at his desk I left a copy of the PIP5823B on his desk, as I was pulling away, he came running out with the copy I had left him. He stated that the PIP was for a different engine that what I have in my vehicle. He stated the LM2 engine was a 3.0 diesel engine not for my engine. At this point, I pointed to the side of my engine compartment, which displays in large letters 3.0 diesel turbo engine which the LM2 engine (strike #4). He at this point recognized he was wrong and offered to schedule an appointment with me, I declined his offer Brendan Carney 773 610-8031 More

Efficient, friendly and concerned about addressing my needs. Scott Elmore was great. Although I overheard some people complaining about wait times, for me, quality and efficient work is worth the trade o needs. Scott Elmore was great. Although I overheard some people complaining about wait times, for me, quality and efficient work is worth the trade off. More

Did the work correctly. Very friendly people and very helpful and facilities where comfortable and clean. Very friendly people and very helpful and facilities where comfortable and clean. More

No tire instick. Would be nice if u had not had to wait for a tire. Would be nice if u had not had to wait for a tire. More

Very friendly and understanding of my wants and needs very satisfied with my dealer and the dealership very satisfied with my dealer and the dealership More

They bent over backwards to make sure everything was as we wanted. Great service and very friendly. we wanted. Great service and very friendly. More

Very pleased with the Service Rep who took care of me; I had called in on the previous day to make an appointment to have my car serviced. When I showed up there was no record of my appointment or time slo had called in on the previous day to make an appointment to have my car serviced. When I showed up there was no record of my appointment or time slot. I was told that I had called into a Call Center, not the actual Service Dept. But the Service Writer said he would take care of me; the service on the car was preformed and I was on my way in a little more than an hour. Great job on the part of all the Service Dept. More

The service department was excellent in addressing my concerns. The service tech went for a ride while I explained what I was expecting and then after he researched my questions, we took a ride in a new concerns. The service tech went for a ride while I explained what I was expecting and then after he researched my questions, we took a ride in a new vehicle to compare. Turned out just to be the way the vehicle is programmed and nothing was incorrect. More