Dave Gill Chevrolet - Service Center

Everyone was more than overly friendly trying to make the Everyone was more than overly friendly trying to make the sale...so I bought the brand new car in March of 2013, Taking it in for a warranted service Everyone was more than overly friendly trying to make the sale...so I bought the brand new car in March of 2013, Taking it in for a warranted service? Not so friendly. I had a tire go out on me. I was told they didnt have time for it, but if I dropped it off it would be a couple hours then I would get a call to come pick it up and have it mounted. 4 hours later and driving on the tiny spare, they still didnt call. I had to call myself which in turn I was told it was ready. When I arrived they told me they didnt have time to mount it. The exact opposite of what was previously said. When I attemted to explain my dissasisfaction to the service rep, an older gentleman, he was very short with me and proceeded to motion his hands gesturing to hurry up or something of that nature. This only lasted a matter of seconds, but was extemely rude. I drove to the front of the showroom and changed my tire right there outside in the cold and in plain view. When I was finished, I walked inside as a sales rep met me outside and wanted to give me a managers number. As I left, I said good night to one of the employees behind a main desk and was responded with, "Yup". The correct and polite response would have been, "Likewise" or something similar. Yet again, more rudeness. I spoke with the owners daughter and was offered a sincere apology. I didnt tell her about the second guy. I only have 9,000 miles on my vehicle as of 01/2014 and am due for a free scheduled maintance, not to mention several thousand miles of factory warranty, but they will not see me there again. The situation has made me very uncomfortable to go back there. Sorry, Nate Ortiz. More

I went in to get a key cut and 2 remotes programmed for my Pontiac. The service was extremely friendly and professional, I was impressed at the time with the dealership. 2 days later I got 2 messages on my Pontiac. The service was extremely friendly and professional, I was impressed at the time with the dealership. 2 days later I got 2 messages on my car, I called the dealer to see about getting them looked at, and was blown off. Was told that there was nothing they could do that day, or the next, and I would have to wait the weekend to even get it looked at. When I said that I was out of town on a work trip, was pretty much told there were no options for me. This is not how a dealer should treat customers. More

I purchased a vehicle from this dealer and when I received my first email reminder to get tires rotated and oil changed, it included an invitation for me to schedule a service appointment by email. W received my first email reminder to get tires rotated and oil changed, it included an invitation for me to schedule a service appointment by email. We set a time, and just to be sure I had it right, I called the dealer on the morning of the appointment to confirm that they had it scheduled. But when I arrived at the dealership, I was told that I would be waiting in line behind all the unscheduled cars that had arrived. Why? "Service appointment" doesn't mean "appointment for service." According to my conversations with three different employees, every customer is taken care of first-come first-served, and a service appointment means nothing. It's not that on that day, things were so busy that my appointment was treated *like* first-come first served--no, I was told that their standard procedure is that appointments are always treated *literally* as first-come first served. (I spent a lot of time hanging out in the showroom, so I had plenty of time to talk to employees.) After waiting over three hours after my "service appointment" time, they still hadn't even started on my car, so I took my car and left. I'm fortunate that I live in a city with other Chevy dealerships, so I scheduled a appointment (a real appointment, this time) for service with one of them (Byers). Everything with Byers worked the way you'd expect--I arrived for my appointment, they started the service work right away, and I was done in no time. The people at Dave Gill are very polite and courteous, and I don't have any reason to think that they don't do quality work, but I can't see wasting half a day at Dave Gill when another Chevy dealer can do the same thing in under an hour. And if Dave Gill thinks it's okay to invite me to "schedule an appointment" and then switch it to first-come first-served once I arrive, I wonder what other second-guessing I'm going to have to do if I work with Dave Gill in the future. Update: After I posted the above review, Dave Gill Chevrolet contacted me to say that they have instituted staffing changes and as a result, "we currently DO accept appointments for oil changes, tire rotations, and other quick maintenance services" and "if a customer sets an appointment for an oil change and arrives on time for that appointment, his or her vehicle will be given priority and serviced next in line, ahead of all of the walk-ins that might have arrived prior to the customer/vehicle with the appointment." Dave Gill Chevrolet is very attentive about following up on problems after they occur. But I want to work with a dealer and service department that don't have problems in the first place. And this isn't the first problem I've had with Dave Gill. It's good that now Dave Gill treats a service appointment as an "appointment for service." But I don't see any reason to switch to Dave Gill when I've found another Chevrolet dealer that has gotten everything right so far on the first try. More