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Dave Gill Chevrolet - Service Center

Columbus, OH

3.7
38 Reviews

38 Reviews of Dave Gill Chevrolet - Service Center

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November 25, 2018

Horrible service Horrible service, and employees are the worst. I will never go back. Paid for a rental car because they said my car would not be look at for three day More

by Ronaldcampbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Penny Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2018 -

Dave Gill Chevrolet responded

Ronald, we are very disappointed by the incident that you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Dave Gill Chevrolet Team

October 07, 2018

Great Service I would like to say I was very impressed with the customer service and friendliness of the sales staff. I was treated with respect. I had a awesome ex More

by BB123
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Gray
Oct 10, 2018 -

Dave Gill Chevrolet responded

To say thank you is not enough! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Dave Gill Chevrolet again! Best, Dave Gill Chevrolet Team

May 12, 2018

new car. Came in for oil change came out with a new car. Have bought four new cars from her always smiling very helpful and trustworthy. Would recommend her to More

by Cargirlchevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Saura
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2018 -

Dave Gill Chevrolet responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your loyalty and enjoy your new vehicle! Best, The Dave Gill Chevrolet Team

February 13, 2018

Courteous and observing client service I have excellent customer service from Dayna. She was fast, observing and very courteous also and she very thoroughly went thru all the information ab More

by Taina Nieminen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayna Parker
November 24, 2017

Purchasing my truck My salesman name was Bryan Gallagher. I originally came in to get a estimate on my 9 year old vehicle that I purchased from Dave Gill back in August o More

by Markeeta Evans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Gallagher
October 31, 2017

It was Excellent the people was nice. Because i do believe they value there customers .And loved the service they gave me.And Craig Delmatto was the coolest Salesman ever.Thank you. More

by Carguy jack123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Delmatto
April 20, 2017

Horrific.. I went in for air-conditioning repair and left without working headlights. Service wanted $700.00 to restore lights that were working when I dropped t More

by Not n idiot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Penny Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2017 -

Dave Gill Chevrolet responded

Hershel we appreciate your feedback about your recent visit. I spoke with Penny, your Service Advisor, who talked to you about your headlights not working during your initial service visit for an A/C concern. You indicated to her that you had already purchased headlight bulbs and were planning on putting them in yourself, so we did not proceed any further with diagnosing or repairing your inoperable headlights. You then contacted Penny later asking what else could cause your headlights not to work and she suggested possibly the switch and/or relay could cause them not to work. When you could not get the headlights working yourself, you scheduled a service appointment. We performed a diagnostic service of the issue at no charge to you (normally a $110 charge), after which Penny informed you that it was the multi-function switch that had failed and gave you an estimate to perform the repair. I completely understand how you must have felt with a additional repair bill. However, as was explained to you, this repair has nothing to do with the A/C blower issue we originally serviced. These items are not in close proximity of one another. In fact, our discussions with you while your car was here for the initial A/C repair indicated that you knew of your inoperable lights prior to coming to our Dealership which is why you said you had already purchased bulbs. We are sorry you are frustrated but we cannot accept your accusations that your lights were working when you dropped your car off for service.

November 29, 2016

Wonderful Experience My experience at Dave Gill was amazing. First I would like to say that my dad is a car mechanic so I've never had to take my vehicles to a car dealers More

by Sarah Burnell
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Penny Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2016

poor service scheduling I made an attempt to schedule my vehicle for normal service online. After repeated failures at getting confirmation I live chatted online with Dave More

by Kurt Bateman
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jeremy (not his fault)
Oct 14, 2016 -

Dave Gill Chevrolet responded

We appreciate your feedback about your recent visit. We are grateful for your business. We certainly wish, however, that your Service visit was more positive! As we explained to you, we were undergoing a scheduling platform change and it resulted in some appointment double-booking errors. Please know that we accept full responsibility for the errors and sincerely apologize for the inconvenience this caused you. We want to assure you that the scheduling system problems are now resolved. We do value our customers’ time and understand that why you felt that was not the case. We hope that the no charge repair of your front air dam helped to make the experience a little less frustrating and we promise to work hard to do better for you in the future. Thank you for your comments, they help us to continually improve! - Ron Wolfinger - Customer Experience Manager

June 04, 2016

Sales experience was great and very friendly . Service not so. I was told when i bought the vehicle in 2013 that service on Saturday was first come first serve. This Saturday I was first in line More

by GCombs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Pratt