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Dave Gill Chevrolet - Service Center

Columbus, OH

3.6
38 Reviews

38 Reviews of Dave Gill Chevrolet - Service Center

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November 19, 2024

Excessive pricing on vehicle repairs. On Nov 14 2024, while traveling home to Ft. Worth Tx. I stopped in Dave Gill for service, I received a charge for 1.9hrs of labor @ $438.99. The p More

by Buxnbrwns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Shirver
November 19, 2024

Excessive pricing on vehicle repairs. On Nov 14 2024, while traveling home to Ft. Worth Tx. I stopped in Dave Gill for service, I received a charge for 1.9hrs of labor @ $438.99. The p More

by Buxnbrwns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Shriver
August 30, 2024

I went in 8/27/24 to have my 2011 Chevrolet Camaro serviced. The car was giving my such a headache, the team at Dave Gill Chevrolet came through for me and took it off my hands. Scott was such a huge More

by Camaro man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Pape
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Haylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad and Kevin from the service department.
November 03, 2023

Took my 2015 Silverado in to have the passenger window replaced, service was fast and spot on, A shout out to Cody for getting me in quick. Highly recommend. Carlos Crum More

by Truck guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Kammer
July 10, 2023

Came in to dealership and spoke with Tristan K. regarding an upcoming oil change service, she scheduled me a same day appt and was in and out in an expedient manner. She was professional, knowledgea More

by Teresa M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan K.
May 19, 2023

My service advisor Staci was the best since sliced bread. This was an excellent service experience. More

by lmarsd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Penny Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2022

Best shop I’ve ever worked with! The communication from Chad in Service was beyond perfect! Daryl the Collision Center Manager, couldn’t have been more helpful fitting me in whil More

by mdillon119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl and Chad
Jul 08, 2022 -

Dave Gill Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 11, 2022

My name is Rosalie Thomas I had an issue with my hood having a deep gouge. I do appreciate that the dealership fixed my hood. The workmanship workmanship was outstanding thank you More

by rosaliejn
Recommend Dealer
Yes
Employees Worked With
Penny Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2022 -

Dave Gill Chevrolet responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

January 18, 2022

I bought a car from Dave Gill it has an indentation down to the metal on the hood I asked the salesperson Tracy Saura to repair it she became very angry I also told Tracy there was a loud noise coming from More

by rosaliejn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jan 18, 2022 -

Dave Gill Chevrolet responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Thank you for bringing this to our attention. Please reach out to us so we can schedule a time to work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Dave Gill Chevrolet (877) 338-5611 or 614-861-6230

Jan 19, 2022 -

rosaliejn responded

I also reported your dealership Dave Gill to general motors on 6-18 21 I told them my concerns about the vehicle that I purchased I didn't mention that the stereo didn't work correctly but I do have a a reference number for my claim and I can provide it I also reached out to general motors yesterday and have talked GM's Representatives about my case

Jan 20, 2022 -

rosaliejn responded

I called the number 1877-338-5611 that Dave Gil listed as a response to my complaint to call the number is not in service it is a non-working number

Jan 21, 2022 -

Dave Gill Chevrolet responded

Rosalie, it would clearly appear we have not met your expectations since you purchased your Equinox from us in June of 2021. I’m sorry that you are upset about our actions after the sale. I’ve talked to our staff here and it would appear we tried to set you up with at least one appointment with our service department and our body shop to address the issues you brought up then and have listed here. But our records show you did not show up for these appointments. One of the key benefits of purchasing a GM Certified Pre-owned vehicle is the piece of mind knowing some of the issues like you described to us at the time will be covered. But of course our technicians will need to diagnose the issues first before any repairs can be done. As for the dent in the hood on the car, we are still willing to schedule you in to look at the damage and determine what can be done. Again, we’d like to make things right with you on your purchase if you are still interested in working with us further. I will reach out to you personally by phone as well. Matt Ringlien, Dave Gill Chevrolet Sales Manager

Jan 22, 2022 -

rosaliejn responded

I did go to Dave Gill for an appointment, it was early in the morning before work. I was at the dealership before they opened. I was then told to wait on service to open. I was told that there will be a loaner car for me to drive to work while my car was being serviced, The appointment was for the loud noise coming from coming from the engine.. The service department said that they didn't have a loaner car and that I could not be taken to work because it was too far away so I left because I had no transportation and that I was very late for work and that's when that's I decided that I would not to use Dave Gill service department . I called Dan Tobin's service department and have them look at the car for a assessment to find out what was wrong with the car and also to get an estimate on the chip and the other chips that was on the car.All I expected was dent on hood to be fixed on the car at Dave Gill and not be disrespected. I didn't expect to be treated in such a shabby manner I have been a car salesman at three different dealerships and I have always seen customers taken care. You also have to remember that I complained to the car salesperson about the dent before I left the car lot when we did the final walk around the car, not to mention that there was trash stuffed down in between the rear seats with a razor blade sharp side up. I have made numerous trips to your dealership I've made phone calls and nothing has ever happened

Jan 22, 2022 -

Dave Gill Chevrolet responded

As I've said, it appears we have not met your expectations in a number of ways Rosalie. And you've listed more. I will apologize again on behalf of the dealership. Mistakes happen. But what is important is that we are trying to make things right -- this time. I am offering to schedule you in for a visit with our body shop to look at the hood on your Equinox in hopes of repairing it for you. Yesterday I left you a voicemail and texted you this offer as well at the mobile phone number we have on file for you. It's clearly that you have likely lost all trust and faith with our dealership. And I understand that. But if you are interested in working with me to address this hood damage please let me know. Call me at 614-861-6230. Or you can email me at mringlien@davegill.com. -Matt Ringlien, Sales Manager Dave Gill Chevrolet

January 07, 2022

I wanted to thank Jim for his excellent communication and service I received on my car repair this week! Greatly appreciated! More

by Susie Myers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim in service dept who worked on my vehicle!
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