Dave Arbogast Ford
Troy, OH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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I am very disappointed in the customer service. I bought a vehicle, a 21 Mazda on November the 7th, on December 2nd it had to be towed. The vehicle only had 27,500 Mi. On Friday the 6th of December I bought a vehicle, a 21 Mazda on November the 7th, on December 2nd it had to be towed. The vehicle only had 27,500 Mi. On Friday the 6th of December when I was irritated that I had missed days of work because they were convinced that it was the key fob battery and they needed both key fobs to fix the problem. On Fri when I showed up at the dealership I was informed that I had been eligible for a loaner car, they were sorry they didn't think to mention that. After the Ford dealership could not figure out what the problem was because changing the batteries in the key fob did not fix it, it would start 20/25 times and show the same message. They sent it to a Mazda dealer. The Mazda mechanic could not replicate the issue of the car not starting when you put your foot on the brake and it telling you your foot was not on the break. So they also changed the batteries in the key fobs again and because it started a few times in a row for them they sent it back to ford. After much discussion and trying to get them to give me a different car of the same value... I was refused. I had driven that car about 500 miles. They believe that changing the battery in the 2 key fob six times solved the problem. The problem was it would start 25 times or so and then display the same message. Now that after starting it 25 times it has not displayed the message miraculously it must be fixed and changing the battery has solved the issue. If things were just that easy! It was returned to me today. Fingers crossed that it starts on the 30th time and I'm not stranded somewhere again! I was not asking for more than I paid for I was asking for a safe and reliable vehicle. In my opinion that is not good customer service. I will not purchase a car there again and plan on spreading my truth! More
I had a great experience buying my first truck from Arbogast Ford. Dan Everett was great to work with and got me into the truck I wanted. I would highly recommend working with Dan and Arbogast Ford. Arbogast Ford. Dan Everett was great to work with and got me into the truck I wanted. I would highly recommend working with Dan and Arbogast Ford. More
Zach and Ed were extremely easy to work with to help facilitate my remote, out-of-state purchase. Even after the truck was delivered, they were extremely helpful in answering any odd questions related facilitate my remote, out-of-state purchase. Even after the truck was delivered, they were extremely helpful in answering any odd questions related to being an out-of-state purchase, such as taxes and registration. The price was the best in the region for what I was looking for, which is why I purchased a vehicle in Ohio while living in South Carolina. More
Chris Todd was awesome to work with. . great experience. Would buy from him again. Highly recommend. . great experience. Would buy from him again. Highly recommend. More
Dan Beckman was very helpful when I bought my used Jeep. If he didn't know the answer, he was able to find someone who did. I appreciated his kindness and attention and I would not hesitate using him in t If he didn't know the answer, he was able to find someone who did. I appreciated his kindness and attention and I would not hesitate using him in the future! More
Dan was very helpful. Asked what I needed, and went above and beyond to get it done.. Even stayed past closing to finish it up. Highly recommend Dan. People like him are w Asked what I needed, and went above and beyond to get it done.. Even stayed past closing to finish it up. Highly recommend Dan. People like him are why you go back.. Thank you for all your help.... More
Joe was a great. .very personable. I would suggest ask for him he will definitely help you. Thank you Joe for your support, and helping me to get my SuV.. .very personable. I would suggest ask for him he will definitely help you. Thank you Joe for your support, and helping me to get my SuV.. More
Very helpful. Even stayed over to get deal finalized. Chris Todd was great to work with Even stayed over to get deal finalized. Chris Todd was great to work with More