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Darrell Waltrip Subaru
Franklin, TN
272 Reviews
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272 Reviews of Darrell Waltrip Subaru
January 23, 2019
Out of State Purchase I reached out to the dealership to see if they could work with me a little better than the dealership in Huntsville, AL. I was put in contact with Di I reached out to the dealership to see if they could work with me a little better than the dealership in Huntsville, AL. I was put in contact with Diana, who was very knowledgeable, helpful, and personable. She answered all of my questions, even questions I didn’t think to ask. I had been looking for an Ascent for a while and Diana met me where I was in the process. I was a little worried with getting things arranged from Huntsville that I would drive up and get screwed, but it worked out great. Diana had my Ascent ready and we were able to just sign the papers. When shopping for a car with my husband, other sales people, particularly male salesmen, would talk to my husband and not me, even though I was the one buying the car. I never had that issue here and enjoyed working with Diana through the whole process. Also really enjoyed working with the tech guy (forgot his name) who went over all the features on my car. He was so patient! More
by ASigman2017
Employees Worked With
Diana (sales), Chris (finance), Tech guy
January 02, 2019
3rd Subaru from this dealership Always Honest, Fair, and Reasonable - I continue to go back for service and purchasing new vehicles. I don’t even think of going anywhere else. Always Honest, Fair, and Reasonable - I continue to go back for service and purchasing new vehicles. I don’t even think of going anywhere else. More
by Jen
Employees Worked With
RADEK , Molly Hohensee, Jimmy Harris
December 24, 2018
We had a great experience buying our new Subaru We traded in a car and bought a new car and we had a great experience with this Subaru Deslership.we highly recommend this dealership to anyone lookin We traded in a car and bought a new car and we had a great experience with this Subaru Deslership.we highly recommend this dealership to anyone looking for a great experience More
by Subiefun31
Employees Worked With
Molly Hohensee, Jimmy Harris
November 23, 2018
Great experience This is the 2nd Crosstrek I have bought from Darrell Waltrip and both experiences made buying a new car enjoyable. Every single person I had contact w This is the 2nd Crosstrek I have bought from Darrell Waltrip and both experiences made buying a new car enjoyable. Every single person I had contact with went out of their way to provide great customer service. The staff is personable, courteous and knowledgeable. More
by Katherine 42
Employees Worked With
Lyle Jumonville
April 14, 2017
Customer service isn't dead yet! I took my car to Darrell Waltrip Volvo for it's 30000 mile service. I was properly greeted and told my service rep, Josh, would be with me shortly, w I took my car to Darrell Waltrip Volvo for it's 30000 mile service. I was properly greeted and told my service rep, Josh, would be with me shortly, which he was. After completing the paperwork and me telling him of a problem with my windshield washer fluid, he quickly fixed the problem and indicated my car would be ready in 2 hours. It was discovered I needed an alignment which took a little longer but that was understandable. Another service rep, Lane, drove me to a nearby restaurant for breakfast and offered to come and pick me up. I declined and said I would walk back, but I appreciated his kindness. The total experience from start to finish was excellent. I hope both of these guys are there the next time I return. Larry Elliott More
by Big Lar
Employees Worked With
Josh, Lane
March 17, 2017
Expedient, Economical, Excellent My title says it all. After thorough research and discussion with family I concluded that a Subaru was the right vehicle for me. The Darrel Waltrip sa My title says it all. After thorough research and discussion with family I concluded that a Subaru was the right vehicle for me. The Darrel Waltrip sales team made everything a breeze. Betsy Allen, my representative was knowledgeable, conscientious and near perfect. The paper work process was quick yet thoroughly explained.This was a no pressure, very positive and excellent experience. Best of all my Subaru Forester is exactly what I expected. Absolutely Awesome! More
by louann.owens
Employees Worked With
Betsy Allen
October 26, 2016
Great Service Every Time All of the service on my 2012 Impreza is done by Darrell Waltrip Subaru. They are always friendly and never try to unnecessarily upsell. Their work All of the service on my 2012 Impreza is done by Darrell Waltrip Subaru. They are always friendly and never try to unnecessarily upsell. Their work is excellent and quick. More
by ipKonfig
Employees Worked With
Will Allen
October 21, 2016
Routine maintenance turned nightmare Took my car in to have timing belt replaced as part of routine maintenance. My friends discouraged me from taking car to dealership because they said Took my car in to have timing belt replaced as part of routine maintenance. My friends discouraged me from taking car to dealership because they said it would be overpriced (it was). I thought perhaps for a big project like a timing belt, it would be good to go to somebody who "knows subarus". When I picked up my car, I noticed the air conditioning seemed weak. By the the time I got to my destination in Nashville, I had no A/C, and there was some steam coming off my hood of my car, and something oily leaking out from my car. The guy at Subaru said "no big deal, you can just bring it back tomorrow." I guess that would be no big deal if I had nothing else to do, and I lived near the dealership, and my car was driveable. It was not. The car needed to be towed, and I am still not sure I actually heard the words, "I'm sorry" from the service people. Hopefully no serious damage done. Certainly not worth the extra hundreds of dollars that I paid to take my car to Darrell Waltrip Subaru. To quote T. Swift, I am NEVER EVER back again. More
by Subaru owner
Employees Worked With
Brian
February 21, 2016
Recall work left parts off They left heat shield off my car, it was rattling when I got it back and they wouldn't look were dismissive when I looked around I found heat shield w They left heat shield off my car, it was rattling when I got it back and they wouldn't look were dismissive when I looked around I found heat shield was not out back on. I told them they said I could buy one they wouldn't admit to not placing back. They said they would put it in for free but when I got the part they told me $80 for 4 screws. Then when I took part home it was the wrong part so retuned it bought on Internet and did it myself. More
by J2
Employees Worked With
Service manager
October 26, 2015
GM and service manager refused to honor warranty. Refused to honor Volvo Extended Warranty #205. This warranty covers the PCV box that Volvo has admitted is defective. Service manager and GM wanted to Refused to honor Volvo Extended Warranty #205. This warranty covers the PCV box that Volvo has admitted is defective. Service manager and GM wanted to charge me $750 to complete a repair fully covered by this warranty that is supposed to cover the part for 10 years or 120,000 miles. Will NEVER purchase another car from these people again. GM hung up on me. May have to pursue legally. More
by Larry H
Employees Worked With
John Gallagher, Jeff Barger
