Darrell Waltrip Subaru

Mason Boertman, Service Advisor at DW Subaru Servicing, Franklin is the best. He always gives me excellent customer service and thorough explanations that answers all my questions or concerns. I highly rec Franklin is the best. He always gives me excellent customer service and thorough explanations that answers all my questions or concerns. I highly recommend this dealership. More

Rob was simply the best. He took great care of me and my car. Will go nowhere else but here to see him He took great care of me and my car. Will go nowhere else but here to see him More

Michael Goyer at DW Subaru in Franklin was a pleasure to work with! He made our experience so enjoyable and easy. After visiting several other dealerships with unimpressive customer service, we were blown a work with! He made our experience so enjoyable and easy. After visiting several other dealerships with unimpressive customer service, we were blown away by the service and care we received at DW Subaru with Michael. Highly recommend!! More

Darrell Waltrip Subaru has been servicing both our Subarus for over 10 years and we've purchased 2 of our cars from them and we wouldn't have our cars serviced anywhere else. Among the experiences we' Subarus for over 10 years and we've purchased 2 of our cars from them and we wouldn't have our cars serviced anywhere else. Among the experiences we've had are 1) Waltrip documenting a brand new tire as out-of-factory-spec that Firestone had just put on our car (this is what started the relationship and enabled us to get a free warranty replacement), and 2) a few years later going to bat for us with Subaru to get the engine block replaced under warranty with absolutely NO comeback issues... after completely disassembling and reassembling the entire engine! Combine this with the quality & resale value of our Subarus.... unbeatable. More

Another great experience from Darrell Waltrip Subaru. My service advisor, Rob Selph, always keeps me informed and up to date on our Ascent's needs. He goes the extra mile to make sure any little (or big) My service advisor, Rob Selph, always keeps me informed and up to date on our Ascent's needs. He goes the extra mile to make sure any little (or big) issue is resolved. We use the Ascent for road trips visiting family etc. It is a great car made better by an excellent service department and friendly, outgoing , knowledgeable professionals like Rob. More

Thank you Colt Revard for all the information! It was your extensive knowledge that led us to purchase a Subaru and we are so pleased that we did! Thank you again! It was your extensive knowledge that led us to purchase a Subaru and we are so pleased that we did! Thank you again! More

We just had a recall done on an Ascent, 2019. It was a fuel pump issue that was covered totally by Subaru, including a free rental car for 2 days . Our service advisor, Rob Selph, did an excellent job sch fuel pump issue that was covered totally by Subaru, including a free rental car for 2 days . Our service advisor, Rob Selph, did an excellent job scheduling us and getting the work done on time as promised . He is friendly, outdoing, knowledgeable, and is a car and motorcycled enthusiast as well. I listen to his recommendations when we have service work done . At no time has he tried to upsell us on anything. He has earned our respect for him and this dealership as well. Love our Subaru cars. Reliable , great value, long lasting and fun to drive. Many thanks to Rob for taking care of us. More

Chose Darrell Waltrip Subaru to complete the repairs on our 2019 Outback Touring with the fuel pump replacement safety recall. Set up appointment and got the repairs done quickly. Alan was my service rep our 2019 Outback Touring with the fuel pump replacement safety recall. Set up appointment and got the repairs done quickly. Alan was my service representative and another Allen completed the repairs. Process was seamless and COVID friendly. No issues getting this safety recall completed. More

Rob was super competent, efficient and friendly. He expedited the process of resolving a complicated issue that the dealership in Dayton had misdiagnosed and was trying to charge me more than $700 for expedited the process of resolving a complicated issue that the dealership in Dayton had misdiagnosed and was trying to charge me more than $700 for work that would not have solved the problem! (My car has only 13,000 miles on it and is still under warranty). My gratitude to Rob and your service dept. I would also like to give credit to one of your salesmen, Bob Woods, who has hung in with me on this for several months. Now this is what makes Subaru’s reputation so stellar! More

I pass 2 other Subaru dealerships to visit Darrell Waltrip Subaru. They always take care of my Forester and go above and beyond to make sure it’s running in great shape! Waltrip Subaru. They always take care of my Forester and go above and beyond to make sure it’s running in great shape! More