Danville Toyota

Service Center is exceptional! The service center is by far the best I've used (dealer or local garage). Highly recommend this dealer. When it's time to buy, this will be the first The service center is by far the best I've used (dealer or local garage). Highly recommend this dealer. When it's time to buy, this will be the first place I consider simply based on the people I've worked with in the service department. More

Great service !!!!!!! I love Danville Toyota. I have been doing business there since 1999. Great people and Beth in the service department is awesome! Best customer servi I love Danville Toyota. I have been doing business there since 1999. Great people and Beth in the service department is awesome! Best customer service ever. The only place to take your car More

Can the buyer tell if a vehicle has been smoked in? Yes. So...I worked with Mike Berry on a used 2003 4runner. I expected normal wear and tear for a vehicle of its age and mileage. I have owned 24 cars so So...I worked with Mike Berry on a used 2003 4runner. I expected normal wear and tear for a vehicle of its age and mileage. I have owned 24 cars so far, bought and sold, and was even a BMW salesman. The Biggest question I had for Mike was if it had been smoked in. I have severe allergies and even the faintest smell sets them off. Also, I was a smoker for ten years....needless to say I am somewhat familiar with what smoke smells like on the interior of a vehicle. Mr. Berry assured me it was a non smoker. So, after giving Mike credit card information to hold the vehicle and filling out a credit application, we drove the 1.5 hours from Roanoke to Danville early Saturday morning. Upon arrival my wife and I sat in the car and watched Mike Berry spraying an extreme amount of deodorizer into the interior, stop and smell, then spray more... The vehicle was running and the Ac was on recon.... Upon Mike leaving the area my wife and I walked up and asked another salesperson why he was doing that. The salesmans response was that it had been smoked in. I got a bit upset as anyone would who just drove 1.5 hours on the pretense a vehicle had not been smoked in. The salesman quickly put two and two together and realized that I was the individual who Mike was holding the car for. Mike came out and when questioned about the vehicles condition stated. "He did not smell any smoke, did this to all of his vehicles, and wondered how I had seen him?" Then had the Gaul to ask if I wanted to drive the vehicle. I guess he figured if I drove all the way to look at it I would purchase regardless of condition?? I was pretty surprised at his response as this was a supposed 5 star dealer with Google Reviews. I was also surprised he did not apologize once or even offer to pay for my gas. He did however offer to have the detail department "bomb" the interior...in a text message...after I had left the dealership...not sure he understood what I meant by I have severe allergies. I am not rating the entire dealership experience, service department, financing dept, parts, etc. or even other sales people. I am simply sharing my one experience I had, on one vehicle, with one salesperson on 08/24/2014. So take it with a grain of salt unless you are looking at the 2003 4runner, silver, with 82k miles at Danville Toyota. I would finally like to thank Mike for wasting half of my weekend, assuring I will never purchase anything from Danville Toyota and the extra effort it took to compile this review, sign up for an account, and post this. So, in conclusion...can the buyer tell if a vehicle has been smoked in? Answer is yes. Can Mike Berry tell if a vehicle has been smoked in....apparently not which seems odd with a person of his experience.....But, he will spray half a can of cover up spray with the windows up and the ac running..... Just in case:). Lol, best excuse I have ever heard from a used car salesman. More

This was the worst car buying experience I have ever had! Price and trade in value were never discussed until the last moment, Kevin tried to hide what all was or should I say wasn't on the estimate. Then wh Price and trade in value were never discussed until the last moment, Kevin tried to hide what all was or should I say wasn't on the estimate. Then while waiting on quote prices he asked me "where did you get your attitude from." This was over looked but then they lost the sale because he gave us a ridiculous price for the trade in value of our cars. When asked to have our keys returned to us they again lied and said that the appraiser still had them when in fact this was a ploy to make us wait until the manager arrived. The manager then proceeded to try to show us on his cell phone where he got his quotes from he however quickly scrolled through the screen so we couldn't see anything he was SUPPOSE to be showing us! We told him we just wanted to leave and he then turned around and picked up our keys that had been on the counter the whole time because no one had been in that area since we had been there with him. We Drove straight to Burglund Toyota in Lynchburg traded both vehicles for what we were asking for and had nothing but a Excellent experience. I will from now on be driving the extra 30 mins to Lynchburg for all my vehicle needs and will never buy another vehicle from Danville Toyota again! More

2011 Sienna, dealership car, 6mo needed new tires. Promised by two people we could have In 6 mo it needed tires. We were told the distant pacing cruise control was available for the van as an after Promised by two people we could have In 6 mo it needed tires. We were told the distant pacing cruise control was available for the van as an after market. It isn't, 2011 doesn't even have the option. More

Wonderful service, smooth transaction, would buy again from here in a second. We ordered a plug-in Prius, had to come up from NC to purchase it since they aren't available down here yet. Kevin was great from here in a second. We ordered a plug-in Prius, had to come up from NC to purchase it since they aren't available down here yet. Kevin was great to work with! More

Slow to respond to customer needs and concerns. Not willing to deal on price, limited selection. Independent dealer pushes concerns off to Toyota saying it's Toyotas fault, when we called Toyota they d willing to deal on price, limited selection. Independent dealer pushes concerns off to Toyota saying it's Toyotas fault, when we called Toyota they didn't know a thing. Dealer would not return several calls. More