Daniels Long Chevrolet

Worst experience I ever had in 50 years of vehicle buying. I opted to buy a new truck specific to my needs and found it,out of state, at Daniels Long Chevrolet in Colorado Springs,Colorado. I was informed the I opted to buy a new truck specific to my needs and found it,out of state, at Daniels Long Chevrolet in Colorado Springs,Colorado. I was informed the truck I wanted was on another lot of theirs and would have it the following day, We negotiated a price and was informed I could pick up the truck the next day at their lot. Since that time I was lied to, duped, given misinformation, given sales representatives who played good guy bad guy and virtually blackmailed to give a retainer of $1,000.00. I was told the truck would be sold easily while on the lot that weekend. I was given two pick up days initially, that they cancelled, costing me an additional $200.00 out of pocket for a driver to go pick it up. The lot they finally admitted was in Michigan or Wisconsin and the truck was being transported on one of two trucks they could not contact. Today, I was contacted, after more then two weeks from initial contact and informed the truck would be in 2-3days. No thank you....they are stereotypical car salesmen ie liars. Deal cancelled will stay instate. Feel free to contact me if you like More

Service to the Max I didnt buy my car through them no. I came in with my Buick to get keys cut. The first thing I was greeted happily and asked how I could be helped. W I didnt buy my car through them no. I came in with my Buick to get keys cut. The first thing I was greeted happily and asked how I could be helped. When I told her I had been talking to Dallas she took me right to him. He has been nothing short of amazing. He has recut my key multiple times and when push came to shove he went above and beyond for me. Thank you so so much! More

Hummer H2 2008 not as described I purchased for my wife a Hummer H2 2008 from Daniels Long Chevrolet on May 30th 2018. I am from Las Vegas, so I purchased the car remotely and rel I purchased for my wife a Hummer H2 2008 from Daniels Long Chevrolet on May 30th 2018. I am from Las Vegas, so I purchased the car remotely and relied on the listing from their website that provided by Shannon Minnix, Daniels Long Chevrolet Internet Sales Consultant. Shannon Minnix, who sold me the car, emailed me a link of the listing from their website. the listing described the car as a car with 3rd row seat several times in different parts of the ad. after paying for the car over $30,000 I received it without 3rd row seat, I tried contacting multiple times and address the problem, but always transferred to different managers (Dondi Coon- Internet Sales manager, Mike Manning- general manager) that eventually ended up with voice mail and no one ever contacted back or tried solving the problem. The main reason it is extremely important for me is because I have 3 little kids, and all are using car seats, this car is replacing my Toyota sienna so 3rd row seat is essential for me. I am extremely disappointed and I feel ignored, have no other choice, but to go to small claims court to fight for my rights. I truly wish it was all took care differently as I'm only asking for an answer: why I haven't got what advertised and what I paid for. More

Disheartening I went into Daniel Long to get some recalls fixed on my 2016 and while I waited I looked at some of the vehicles on the lot. After going back towards I went into Daniel Long to get some recalls fixed on my 2016 and while I waited I looked at some of the vehicles on the lot. After going back towards the door a salesman approached and went through the whole what are you looking for, how can I help you make a decision process. I explained that I wasn't prepared to car shop at the time and I had a plan for the future. The salesman made convincing pitches that with my current vehicle, and 0 down he could meet my criteria. He haggled for a while and we finally came to a conclusion I was happy with. The finance department struggled to contact the bank on a Saturday so we aggreed to come back during the week, so we left with the new vehicle switching insurance, car seat and all possessions. I had a set time to come back during the week. The dealership called and rescheduled my appointment, when I came in for my scheduled appointment the finance representative didn't even acknowledge my presence. The dealership allowed me, and my family to sit in the dealership for half an hour before I finally approached the finance representative about my appointment. In the middle of the sales floor he said he wasn't able to approve my deal, we swapped vehicles back. The manager agreed that the finance representative's approach to the situation was unprofessional. The dealership should not have authorized a customer to drive a brand new vehicle off the lot without approval or even proof of insurance. The bottom line of the situation was, the dealership personnel knew the deal did not get approved and instead of telling me they allowed me to leave with a new vehicle, did not call me in advance and rescheduled me, and they wasted my time at their dealership. The situation should not have developed in such a public manner. More

Friendly, Nice and Conscientious Staff The staff at Daniels Long Chevrolet showed friendly, conscientious effort throughout my purchase of a new 2028 2500HD diesel truck. Salesman Tony H The staff at Daniels Long Chevrolet showed friendly, conscientious effort throughout my purchase of a new 2028 2500HD diesel truck. Salesman Tony Hills was very clear and concise answering all of my questions about these new diesel trucks which are loaded with advanced technology and interactive systems. Mr. Hills' knowledge was invaluable to my ability to inderstand and to decide the best options to choose for my new truck. My purchase also entailed the purchase and mounting of a 5th Wheel hitch. Service Department Jerry Burrows along with Parts Department Brian Jenkins described the options available and enabled me to select the best equipment match for my heavy towing requirements. Moreover they coordinated the offsite, 1 day installation of the GM approved 20K heavy duty hitch and provided my use of a loaner loaner truck. Susan, the Service Dept Cashier was very friendly and personable in processing the paperwork and issuing a brand new Colorado Chevy Pick-up. Jack Garin Murdock, Finance, was especially helpful in resolving all of my questions regarding financing and the various add-on warranty plans available for purchase. In sum, everyone was friendly, nice and conscientious dealing with me. I have a very good feeling about this large purchase and Daniels Long Chevrolet Dealership and staff. A solid team. More

New vehicle purchase Tony did a wonderful job helping me select the right vehicle. He is very responsive, quickly returning phone calls and texts. Very friendly. No pressu Tony did a wonderful job helping me select the right vehicle. He is very responsive, quickly returning phone calls and texts. Very friendly. No pressure salesman. I would highly recommend Tony More

Great experience Had worked with Tony Hill for a few weeks by phone, finally was able to close the deal this weekend. Great experience. New 2017 Impala. Had worked with Tony Hill for a few weeks by phone, finally was able to close the deal this weekend. Great experience. New 2017 Impala. More

Awesome This is my second and third vehicle,I bought a new Silverado in 2008 everyone there at Daniels Chevrolet went out of ther way to make our truck buying This is my second and third vehicle,I bought a new Silverado in 2008 everyone there at Daniels Chevrolet went out of ther way to make our truck buying experience painless and enjoyable.We just bought a new truck and a used car for our son with the help of Tony Hills and the rest of a wonderful staff they all went beyond expectations to make our buying experience a success. Thank you all at Daniels Chevrolet More

Tony, put me in a 2017 Chevrolet Trax, it rides Tony put me in a new 2017 Chevrolet Trax and I love it! More so he worked a deal for me that I thought couldn't be done. I traded in my 2007 that wa Tony put me in a new 2017 Chevrolet Trax and I love it! More so he worked a deal for me that I thought couldn't be done. I traded in my 2007 that was towed to the dealership.....a non running vehicle. Now who does that? He worked the deal professionally and I drove off the lot the same day! Thank You Tony....Real Customer Lucia More

Outstanding price and customer service We received an outstanding price and customer service. Highly recommend to any potential buyer. Mike Hoskins was outstanding and honest. We will de We received an outstanding price and customer service. Highly recommend to any potential buyer. Mike Hoskins was outstanding and honest. We will definitely use Daniles Long and Mike Hoskins again. More