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Daniels Long Chevrolet
Colorado Springs, CO
469 Reviews
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Showing 469 reviews
June 06, 2021
Terrible Dealer ExperienceGeneral motors sent me a Terrible Dealer Experience General motors sent me a recall notice for the airbag in my trusty 07 Silverado, Trucky McTruckstop. I had indeed seen the Terrible Dealer Experience General motors sent me a recall notice for the airbag in my trusty 07 Silverado, Trucky McTruckstop. I had indeed seen the airbag warning light. If I'm honet, I think its been on for years. Along with the Tire Pressure Monitoring System lights. I maintain the drivetrain and wheels but for some of the fru fru things I let Mr McTruckstop just truck out a little. Anyhow I look up the local dealer Daniels Long Chevrolet. After saying the name incorrectly as Daniel Longs Chevrolet (I mean, right?), I called and scheduled an appointment. I asked for the airbag and a few other things that it needed, some of which I deemed things only the Dealer Expertise could handle. They made it sound very important that I be there at 7am. So I arranged a ride home and made it work. They must be fast, 7 am! Once there, I explained how, when my heater had started losing function, I had tried to replace the blend door actuator myself and couldn't. To my shame, I had asked my regular mechanics at Tire World, to try. Shout out Tire World! They couldn't get it working right so … they charged me a $70 diagnostic fee and didn't charge me for the labor. Obviously this had to be done at a dealer! I shoved a folded piece of cardboard in the blend door mechanism to hold it in the best winter defrost/feet position for safety, and drove it for years. Now at last, the dealer will fix this! I asked them to help out my tired old drivers door. The exterior handle had developed a serious jiggle from being yanked on hard too many times ... aand perhaps used as a foothold to get up on my homemade pig fence platform roof rack once or twice. The lock mechanism had not been functioning properly for some time. The lock itself never mooved automatically, and the drivers door lock switch had lost its ability to unlock the other doors. I lean across very retro. Its cool, I'm 6'8” so I can reach anything anywhere. My interior door handle had stopped working altogether a day or so before the appointment, so I scoot across the bench seat. Finally I ask for a new windshield. I know I could just call a glass guy, but I figure, have it done at the dealer so it gets done right! I told my rep that my original factory windshield was clear to the top. Years ago, after a tree branch blew out the glass, the glass shop replaced it with a tinted top that I immediately hated. I am so tall that this black tint stripe is right in my line of sight. It makes night driving actually kind of sketchy. You wear sunglasses when you are scanning the dark road for animals and rocks. Not cool. So I emphatically asked for a clear window. He said he could do it no problem. Yay for the dealer! So the airbag arrives within a week and I get a call from the service rep to authorize a part for the repair. The door will need a whole new door card he said. Unfortunately, It's the only way GM sells the replacement parts. You have to buy the entire unit for $700. It is expensive but you get everything. Now, I figure I can do this cheaper somewhere else with used parts but, I figure I'll have it done right and it will last, so I agree. Its Trucky we're talking about here, I have many adventures planned, and Mr McTruckstop is a super star! Two weeks after the day the truck went in the shop I get a call that it's ready. I go down to the dealer and they are overwhelmed. A few pairs of waiting customers look at me like, “I was here first”. The four service desks are empty. One rep is busy helping someone and avoiding eye contact with me, a new problem. When he is finished he starts to leave but I step forward and wave him down. He contacts my rep who shows up frazzled and helps me as best he can. I can see they are swamped and I want to help move things along. So we go through the paperwork fairly quickly, checking off the repairs. When he gets to the part about the blend door though, I stop him. He said that they installed and calibrated it but that it had “limited functionality”. He encouragingly said they were able to change the air direction from the window and floor combo to the main passenger vents... and that that was better. I told him that actually that's worse. I had it set so that the defroster worked because that's the one thing I need. For safety. In the winter in Colorado. I didnt tell him how terrifying it is to try and drive when your window is constantly freezing up on I25 at night in a storm. He said the technicians could look at it again and repair it if I wanted to pay the labor. I said no to the extra labor charges, kind as the offer was. I thanked him because i'm super nice and I felt bad for the guy and the business and really I just wanted to go. I said, I'm glad the part was installed and calibrated properly and now I guess I will go to another mechanic to find the real problem... or try to fix it myself. I eat the loss and walk away pretty unsatisfied. So I take the truck and as I'm driving home I see the window has a big black bar of tint across the top. Nope, last straw. I called my rep and reminded him of our conversation about the clear glass. He saw his mistake and made moves immediately to rectify it. The glass company will contact me to replace my window no charge. Great, lets schedule that. (I still haven't heard from them.) I get to my destination and open the door and the window handle falls off. Seriously just falls off into pieces. Great. Dealer quality I geuss. Fortunately I've taken these doors apart before so I know how to fix it and I do. Not the point. I go to lock the door. Guess what? Door lock doesn't work. New card, expensive part, has everything... door lock still broken. The power lock mechanism is jiggling around loosely. Nudge it and it falls out, showing wires and tape. Great. It wasn't like that before. More worse. I look at the door card itself and I noticed the little access cover panels that hide the bolts are all my old stained brown ones nicely juxtaposed against the shiny new gray ones. Nice touch. This door card has everything! My exterior door handle? Still jiggly and will break very soon. Thank you. Next time I start it up I noticed that the check airbag light is still on. Great. Did that get fixed? Is that another problem or did maybe someone not clear the code. I don't know. I'm very frustrated with this experience. I've been without my camper/work truck for a few weeks and it's summer and it's still not fixed. I still need to replace the window. I still need to fix my door locks. I paid quite a lot of money in labor to install my own part and now my defroster doesn't work. So I have to sort that out before winter so I can drive in any kind of weather. So how to handle this. I want to handle this in writing and create a paper trail. I looked all over the Daniels Long website for an email address or customer service link but found none. I used the regular messaging portal that their site provides and wrote them a condensed version of what you see here. At the end of it I politely say that, I could write scathing reviews, but instead I would like to give them some time to rectify the situation. I think I said a week. I get a call right away from some salesman trying to show me a new Chevrolet! When I tell him to actually look at the message he embarrassingly assures me that he will send the email to customer service,... sir. Eventually I receive a text message from a customer service guy, telling me to call his number if I had anything I would like to discuss about my recent experience. I'm wondering if he bothered to read my message either. I do office work at night and on weekends so I often miss office hours and rely on email and texts. I call a few times during regular hours and leave him messages. I ask him to text or email his own email so we can get this conversation going. I send a few more messages through the website trying to get this guys email. Its almost two weeks, so here's the Scathing Review! What would you do in my position? I would like my door to work, and my heater to work, and my window not to have the tinted stripe that hates tall people, and to not have an airbag warning light for my new airbag. Is that too much to ask? I have a feeling they will do the repairs, but say they have to charge me a whole lot more. They charged $250 for labor on the heater, and made it worse. They charged $160 on labor for the drivers door. It doesn't work yet either. But they did replace the interior handle. So, Yay! And they put in a new switch... that springs out and hangs by its own wires when you nudge it. The switch works the other doors, but still the drivers door lock does not move. Manual operation only. So, I am not going back, and I will send this review to anyone who is interested. I will continue to use Tire World because they are awesome and honest and they operate with integrity. I stay far away from dealers for a reason.. for this reason! More
by tallman
Employees Worked With
Ed lanning
January 12, 2021
Worst buying experience ever! Fed us lies to capture the deal. Misrepresented that the vehicle was in their inventory and was in transit. Poor back end customer service. Tried reaching out to general deal. Misrepresented that the vehicle was in their inventory and was in transit. Poor back end customer service. Tried reaching out to general management, there only response was to return the car and cancel the deal. We would lose the GM and Costco incentive so no go. Definitely recommend going elsewhere. More
by Crystal Kittelman
Employees Worked With
Jim Snyder
November 12, 2020
My name is Michael Bully and I brought my Chevy HHR in this shop Monday November 9th and I was working with Chris. Chris Customer Service Sucks! Chris was very short with me and Chris Failed to keep me in this shop Monday November 9th and I was working with Chris. Chris Customer Service Sucks! Chris was very short with me and Chris Failed to keep me informed on the status of my vehicle. Chris attitude is Nasty and Rude. Chris quoted me $680.00 for the today bill yesterday November 11th but Now I called today November 12th and some worker name Boe is saying now the total cost to fix my vehicle is around $1100.00. How did they go from $680 to $1100 almost double the quote? Chris didn’t even offer me a Rental car, which they always say they don’t have Any rental cars available but I have coupons for a free rental and they didn’t even attempt to call Enterprise Rental to honor my rental coupon. This is very unprofessional and insensitive to the customer. I recommend that No One get their car fix at this location. Thanks More
by bully331
Employees Worked With
Chris , Gerry Burrows
September 02, 2020
If I could give 0 I would. First when buying my 2019 corvette, the manager on duty tried to discard the internet price of $69000, and stated the price was $81000. They then proceeded to tell me that th corvette, the manager on duty tried to discard the internet price of $69000, and stated the price was $81000. They then proceeded to tell me that the internet price was for military or first responders which I am both, but again tried to say the price was $81000. Shortly after purchase, the car sat 5 weeks in service, and when I got it back, the work was not done correctly and I was told to bring it back in 30 days to be repaired correctly. In the mean time, 2 days after I picked up the car the service axle light came on and rear end started whining. I took the car back in where it sat for another week and I got a call to come pick up the car because it would be sitting outside for another month while waiting on parts. This car has 1600 miles on it, and this dealership has no urgency to fix the problems. Do not buy from this dealership as they only care about selling a car and then forgetting you as a customer. Daniels Long is a terrible organization and management doesn’t care about the consumer More
by Mikemohr36
Employees Worked With
Chris, Beau
August 22, 2020
This is an absolute TERRIBLE dealership. We have bought and sold many vehicles over the years and this dealership is by far, the worst one we have ever been too. To start, we had salesman Aquarion Yarbrou and sold many vehicles over the years and this dealership is by far, the worst one we have ever been too. To start, we had salesman Aquarion Yarbrough. We went in, test drove a vehicle, worked numbers and worked numbers with our trade in. We all agreed to a price. Our financing was approved, and we had an appointment to go into the dealership on Friday morning, at 10 am to purchase the truck. Aquarion called my husband and said don't come in we sold the truck last night. So between 7pm and 10am you sold the truck? Okay cool. We went to another dealership today, and were working the numbers when Aquarion called us and said they didn't sell the truck and we could buy it today if we didn't purchase another truck already. We were in the middle of working numbers at another dealership when he called. He said that he can make a better deal. We said we will be there in 2 hours. We rushed from Denver to Colorado Springs, he had all of the paperwork ready. We sent our pre-approval letter (huge mistake because they now know what we were approved for) We got there, and had another salesman walk around our trade in vehicle again and noticed 3 extremely small dents from hail on the hood. He said, "Oh it wasn't there when you first brought your trade-in vehicle in to us and it hailed on Wedneday (19 Aug)". Um, No Sir, it did not. Please see the hail reports for Colorado Springs below. It last hailed 15 August. They said they need another $1000 down to make the deal. Even though they already agreed on numbers/prices. We walked out, not only lost out on purchasing that truck, but the possibility of purchasing the truck we were in the middle of buying in Denver. Below are the texts between Aquarion and us. Aquarion: "I was upset at how your deal went so I got some higher ups involved. If you didn't buy 1 for integrity pusposes pulled some strings I have the truck if you haven't bought you can come buy it. If not I just wanted to know I tried my best to help you. Aquarion: "I had to take the bullet for what a salesman who doesn't care did buy I went to the top and pushed for you" Us: "Thanks for doing that. I will let you know in about less than 30 minutes. Just getting numbers and if they aren't good, I can be there in less than 2 hours" Aquarion: "Gotcha and whatever they do send it to me I will show them" Aquarion: "I will make it work...I know you may not care but I cursed out some important ppl for this deal for you....I was pissed I had to defend something that shouldn't of happened" Us: "Ok, on our way for it, leaving King GMC now, have it ready for us" Us: "Be there in less than 2 hour" Aquarion: "Thank you so much! I feel accomplished that I was able to fix this" Please please PLEASE save yourself money, and the trouble and don't deal with this terrible terrible dealership! More
by srukke18
Employees Worked With
Aquarion Yarbrough
July 08, 2020
Frustrating and a waste of time. We were supposed to get a Costco price and they said they didn't know anything about that. They had given us a price over the phone (without the Costc We were supposed to get a Costco price and they said they didn't know anything about that. They had given us a price over the phone (without the Costco deal) and when we got there they tried to charge us $5,000 over what they quoted over the phone. They had sent photos of the truck by email, and claimed that the truck they quoted over the phone and the truck they showed us at the dealership were two different vehicles. They were the same. We had photos and the ID#. When they did the new price quote using the Costco pricing they were $100 less than without Costco's deal. We have purchased other vehicles with the Costco program and saved thousands on each vehicle. We ended up buying a Dodge truck at another dealership.. More
by Colorado
Employees Worked With
Travis and Luke
May 18, 2020
This is most definitely the worst Chevrolet dealership in Colorado. They are not only dishonest, but extremely incompetent in every part of the dealership. My most recent experience with them was I got an oi Colorado. They are not only dishonest, but extremely incompetent in every part of the dealership. My most recent experience with them was I got an oil change somewhere else, and they informed me of a minor leak. I took it to Daniels long, because I got my warranty there. They sent me home with paperwork that the leak was fixed, and no other leaks were found. The next day my truck was spewing oil all over my driveway. I called Gerry the service manager, and he tried to say it was not there fault, and that I had to set a regular appointment for later in the week. I took my truck to another Chevy dealer , and I am currently working on getting the warranty work released from Daniels long. This was only one of many days incidents. Please go somewhere else for sales and service on Chevrolet!!!! More
by jacobbassett589
Employees Worked With
Jim Snyder, Gerry Burrows
October 26, 2019
Classic bait and switch Andy ( Andrew) and Chris what a waste of time,they claimed they would give me the best deal to avoid going to Denver to purchase a truck. The listed p Andy ( Andrew) and Chris what a waste of time,they claimed they would give me the best deal to avoid going to Denver to purchase a truck. The listed price was $11,694 in the end they dropped it a whole dollar to add$11,693 and added about $5000 of warranty coverage I never asked for, classic bait and switch. Super unprofessional, in the end Andy got a little loud at which point I said I'm not getting combative why are you and walked out.oh and they are part of Phil long dealerships,so maybe the drive to Denver is worth it. Also just found out the truck I was looking at was in accident they mentioned, overall very unprofessional. More
by andremorales373
Employees Worked With
Internet sales Chris and Andrew
June 21, 2019
Great Service...Great Experience Always very friendly and helpful. My first stop when needing anything car related!! Mitch was more than helpful and very friendly. Will always go back Always very friendly and helpful. My first stop when needing anything car related!! Mitch was more than helpful and very friendly. Will always go back!! More
by RFogle
Employees Worked With
Mitch Maltry
June 20, 2019
Incredible team and fantastic service! Nic was great through the whole process for leasing my new Silverado. My needs were met in every aspect and he worked with me on pricing to get me in Nic was great through the whole process for leasing my new Silverado. My needs were met in every aspect and he worked with me on pricing to get me in the truck I wanted. Highly recommend utilizing this company for all your Chevy needs! More
by hunhez
Employees Worked With
Nic Long
