Dan Cummins Chevrolet Buick of Paris - Service Center

While my buying process was not as great as I had hoped my first time purchasing a car would be, I have always had a great experience with the service dept at this dealership. However, the last time I my first time purchasing a car would be, I have always had a great experience with the service dept at this dealership. However, the last time I was at Dan Cummins I had made an appt because the lock fixture on the door was not working correctly and the door would some time not shut. I had asked the lady specifically if it was covered under the 'warranty' and she said yes, it would be no problem. Took my car in Saturday for that scheduled appt, they ended up doing an oil change and a tire rotation. When I asked about the lock and what had happened the guy checking me out told me that they never looked at the lock, that it was not on the work order, and asked if I told him about it when I dropped the car off. My mouth dropped. I told him no, that the lock was the reason I had made the appt to begin with. He continued to look at the paper and then explained to me that he finally saw that. He asked if I could bring my car back another day that week to have it looked at. Dissatisfied, I still agreed to bring my car in that following Monday. Arriving back at the dealership on Monday I dropped my car off and told them I had a couple places to be, that if it was going to cost me anything out of pocket that I needed to be called and notified before they done any work. The gentleman called me and told me that it would be $295, when I asked about the warranty he told me that he wasn't aware of a warranty. After putting me on hold he told me it was going to $200 out of pocket and that the warranty would cover $95. I was shocked. I asked why and he began to explain that the warranty had a $200 deductible EVERY time the car was brought in for service. We were never told about this when we bought the warranty. While, yes, I should have read the paper work, I also believed it should have been stated as well. Keep in mind we were first time car buyers. While going to the window to pick up my keys, I was told my total was $48. Asking why, since my car was not worked on, she explained that they still had to charge for a diagnosis fee. I paid & left the dealership completely dissatisfied & with plans to not return. I received an email asking to complete a survey on my recent experience with Dan Cummins. Before I had rendered taking the survey I emailed the service department at Dan Cummins and told them about my experience. To my surprise I received a call the following business day. While speaking to Mr. Ballard he made me feel like I was truly a valued customer at their dealership & that my business was appreciated. He was able to set up an appointment for that following Saturday. Sick & unable to make it, he was so willing to agree to another appointment time & date. After discussing the warranty and re-reading over your paperwork, we had decided to cancel our warranty. Calling and letting the service department know & canceling our appointment, Mr. Ballard explained to us that he would still like to fix our car & credit our customer account for the $48 we had spent. He had also arranged for my car to be picked up in Lexington, driven to Paris, fixed & then returned. All at no cost to me. While I am still not 100% satisfied with the sales department, the service department has won me over. I encourage you, if you have a bad experience, do not just disregard this dealerships service department. Call and speak/email the supervisor and hopefully they will treat you with the same respect they have shown me. More

I came in for an oil change and had a squeak in my brakes. The service guys got me a loaner vehicle for the day so I didn't have to wait around and could get to work. When my vehicle was done they brakes. The service guys got me a loaner vehicle for the day so I didn't have to wait around and could get to work. When my vehicle was done they brought it to me! I was blown away! I don't think that is the normal routine, but it definitely made me feel special! The service was great and to say affordable would be an understatement. Keep up the great work guys More

We bought a 2012 Chevy Colorado from Anthony Kiskaden in May of this year. We were treated exceptionally well from the moment we met him. The staff are wonderful to work with and the service department is g May of this year. We were treated exceptionally well from the moment we met him. The staff are wonderful to work with and the service department is great, they will work around you schedule to have youe vehicle serviced. You are treated like friends here not just a number. We have recommended this dealership to all our family and friends. More