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Dan Cummins Chevrolet Buick of Paris - Service Center
Paris, KY
94 Reviews
94 Reviews of Dan Cummins Chevrolet Buick of Paris - Service Center
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July 19, 2021
I bought a chevy pick< from Dan Cummins in Geogetown, KY. This was a huge mistake. First they lied to my face saying they had fixed the air bag sensor and tire management system as well as ordered the latch This was a huge mistake. First they lied to my face saying they had fixed the air bag sensor and tire management system as well as ordered the latch for the rear driver door. Then it took 7 weeks to get an appointment to get it fixed today. I took off work to drop it off, they had it from 10am until 5pm. I called several times over a couple hours to check the status of the repairs with no response. So I finally drove 25 miles back up there and they had not done a single thing even though some of the parts were in stock. Now I have to take another day off work for another all day appointment to get it repaired. This is ridicules and I will never but another vehicle from Dan Cummins and highly advise everyone else to purchase vehicles from any other dealership but Dan Cummins. More
by jason
Employees Worked With
Tim jones
December 26, 2020
Prompt courteous staff; eager to serve their customers! Assured me that they would call as soon as my vehicle was done, and they did! It makes it a lot easier to bring my vehicle in for service or repair a Assured me that they would call as soon as my vehicle was done, and they did! It makes it a lot easier to bring my vehicle in for service or repair and know it will be taken care of. More
by twnolder
Employees Worked With
July 15, 2020
Waited 2 hours for 20 minute test drive / denied service? I arrived early at 9 am and was checked in promptly but then waited in their lounge for over 2 hours. I went to the service desk and asked for an upda I arrived early at 9 am and was checked in promptly but then waited in their lounge for over 2 hours. I went to the service desk and asked for an update. About 20 minutes later I was told that the service manager was just now test driving my 2019 chevy colorado (15,000 miles) to determine if my claim was valid? He denied the transmission service based on his short test drive and not completing a computer analysis? I requested a better explanation for denial and both the service desk lady and service manager guy talked with me for a few minutes before I left the dealership so that was appreciated. More
by jafa
Employees Worked With
Melissa, Ricky
January 04, 2020
Overall, it was a good experience. There was one small hiccup which was promptly addressed. The employees were extremely apologetic for the oversight. Good visit hiccup which was promptly addressed. The employees were extremely apologetic for the oversight. Good visit More
by marthahutsell
Employees Worked With
Michelle
December 07, 2019
Always a very friendly greeting when you arrive. No waiting in line. Nice clean waiting areas with refreshments. Updates if you are longer than expected. Informed of a recall I didn't know about. waiting in line. Nice clean waiting areas with refreshments. Updates if you are longer than expected. Informed of a recall I didn't know about. More
by lee_abney1
Employees Worked With
Gary Mingey
December 06, 2019
Service went good. Was in and out in 20-25 min. Waited in the waiting room. Only thing was the tv reception was going in and out. But I read on my phone so it was fine. the waiting room. Only thing was the tv reception was going in and out. But I read on my phone so it was fine. More
by donwagoner48
Employees Worked With
Sam Favorite, Stacey Sheeler
December 05, 2019
I had an appointment for a recall on my truck and everything went as planned.... on time and completed . Thank you! Very pleased with the service I received!! everything went as planned.... on time and completed . Thank you! Very pleased with the service I received!! More
by Gary
Employees Worked With
Stacey Sheeler
November 19, 2019
Attitude Service adviser asked if I there for oil change and tire rotation. I told him that two of the tires were installed within the last 6 months. He stat Service adviser asked if I there for oil change and tire rotation. I told him that two of the tires were installed within the last 6 months. He stated that if I did not want the tires rotated, he would remove the rotation from the scheduled service. I told him to rotate them. I asked if they could re-install the Buick emblem that fell off the passenger doorframe. He basically told me how to do it myself. I asked to wash the car and he said it was closed. I don’t know why they call it a SERVICE Department. More
by bbapples
Employees Worked With
Gary Mingey
November 07, 2019
Took too long Went in for oil change and tire rotation, appointment was for 11:15, I left at 12:40. Tire pressures were not equaled out, washer fluid not filled Went in for oil change and tire rotation, appointment was for 11:15, I left at 12:40. Tire pressures were not equaled out, washer fluid not filled More
by Unhappy
Employees Worked With
Candy
