Damerow Ford

Buyer Beware First of all I have never written a bad review in my life, yet my experience at Damerow Ford certainly warrants one. The only positive remark I ca First of all I have never written a bad review in my life, yet my experience at Damerow Ford certainly warrants one. The only positive remark I can state is, my salesperson was polite. The sale was uncomfortable, and I fell for the OLDEST TRICK IN THE BOOK. I was low balled on my trade in, and was made to believe that their counter offer included a service contract, only to find out later after sitting down with financial that it was rolled up into loan, and my loan was extended into 84 months. I should of left, I knew I had been taken advantage of. I will admit, my trust and naivety also played a part in this. But it didn't end there. Their specs listed online on the vehicle were wrong. In fact the specs they have listed online on MY trade-in vehicle are wrong (buyer beware)!! I was also told, it included a tow package...nope. I have made them aware of this, but crickets. I have also let several folks know what I need, and how disappointed I have been with the service, more CRICKETS! It's been 19 days since the sale, and the financial paperwork isn't done YET! When I've been given information it's the wrong information... if I've been given any information at all. Unanswered emails, text, and messages. I'm pretty tolerant of people making "innocent" mistakes, but this is absolutely unacceptable, and the WORST service I have ever experienced. More

Damerow was very an excellent dealership to buy a new truck. They were patient as I changed my mind about my trade-in, asked tons of questions during financing. They definitely wanted me happy. truck. They were patient as I changed my mind about my trade-in, asked tons of questions during financing. They definitely wanted me happy. More

Just poor customer service I bought a truck from this dealership... I wanted a specific truck and they were the only dealer in the area that had it. The sales to me of the vehic I bought a truck from this dealership... I wanted a specific truck and they were the only dealer in the area that had it. The sales to me of the vehicle was good and the salesman was very helpful. The Service area is another story all together. The are slow and don't care about the customers. My brand new truck came back from them with scratches on both side panels between the windows/doors. I have never seen a dealership be so careless. They did a few other things poorly. Bottom line is if you need service go to another dealership. I went to Newburg Ford and they were great. More

Dishonest Scamming Service Dept Towed in 2012 Focus to have transmission serviced, suddenly would not shift into any drive gear only neutral or park. TCM module is widely know to do Towed in 2012 Focus to have transmission serviced, suddenly would not shift into any drive gear only neutral or park. TCM module is widely know to do this, service rep looked up VIN # and confirmed it is covered under warranty so I decided to take it there. So far so good but that was end of professionalism. Refused to perform the diagnostics on the TCM module, claiming they couldn't unless I first agreed to pay $500 for a new battery and cables. Said battery fails performance tests needs immediate replacement and cables have severe corrosion, TCM tests cannot be done until these are fixed. I refused solely based on ridiculously high cost, knew I could buy new parts plus tow it twice for far less money. I tow it home, remove battery its only 20 months old and volt meter checks at 12.4, little low but far from failing. Took it to another shop with load tester its good @ 84% charge, couple hours on charger now 100%. Surface corrosion on cables easily cleaned both cables are great shape. Car had no signs of low battery, this model has Fords battery lifetime management system which would disable radio and other nonessential stuff if it detected battery issues. Bottom line they lied about battery, lied about cables, lied about not being able to test TCM, just wanted a bunch of easy money to offset cost of warranty repair. More

Average---Old School Car Dealership I personally had a solid salesperson that I was dealing with, but their overall process was less than desirable. I am not going to tank them, but be c I personally had a solid salesperson that I was dealing with, but their overall process was less than desirable. I am not going to tank them, but be completely honest. Two stars is "Meh. I have experienced better." and yes, I have. The problem lies with the old school banter back and forth between the showroom, the central office, and the finance manager. There is definitely an old-school car dealer process. I felt manipulated, pushed, led astray in the process. What is quoted from the floor to the finance office should be honored. Period. Getting something in writing, signing, and "initialing" hand-written sentences from the showroom floor does not reflect the final process. Once you finally make it there, to hear contradicting information from the head financier is not good business practice---nor is it good business practice for the lead financier to tell you that "he doesn't know why they told you what they told you" (what you signed to in the showroom) in the car-dealing process. Yes, I got a call from the new sales manager--he offered to make/keep me happy, but what more can they really do? Go back to the paperwork that I initialed in the showroom? (Yes, I suggest you take a picture of all of that before he walks away). At this stage of the game? Throw me about $1000 in accessories INSTALLED? Maybe that MIGHT simmer my situation. Otherwise, do your homework before you go in there. Don't get trapped in the whirlwind of deception. Listen carefully to every salesperson, listen carefully to your financier, take notes, use your calculator. When your salesperson brings in a more seasoned guy to assist in "sealing the deal," listen to his words carefully. When you initial that hand crafted little hand-written document, take a picture and keep it for your records. Take more notes. Listen to the words of your financier. I heard many questionable things there on all levels. Yes, they sell Fords and virtually ANY Ford Dealer can get you the exact car you want. But from my last few experiences in buying cars (which were FAR less hassle), I have to say that I have experienced WAY better. More

The way a dealership should be ran! Alvin greeted us with a smile, and was happy to hear our needs. He recommended cars within our budget, and was an excellent help. Brad the manager als Alvin greeted us with a smile, and was happy to hear our needs. He recommended cars within our budget, and was an excellent help. Brad the manager also made our experience excellent. He made sure our needs were met and respected our time. More

Best Service Department Dealing with Carrie and Bryant are always a pleasure, they are always informative, courteous, and always willing to help. Couldn't ask for a better Se Dealing with Carrie and Bryant are always a pleasure, they are always informative, courteous, and always willing to help. Couldn't ask for a better Service team. More

Damerow Ford is awesome Dale Monahan and team did an amazing job 1. Good value Trade-in 2. Delivered what they promised on time 3. The finance guy he was awesome 4. Love Dale Monahan and team did an amazing job 1. Good value Trade-in 2. Delivered what they promised on time 3. The finance guy he was awesome 4. Love the new 2020 Explorer Limited More

Excellent dealership to do business to buy a car. This dealership has very knowledgeable staff in service, sales and offices. Larry "the Ford Guy" is excellent giving information about cars and trucks This dealership has very knowledgeable staff in service, sales and offices. Larry "the Ford Guy" is excellent giving information about cars and trucks from Ford. The service advisors are great and so is the office staff. More

This dealership have awesome dealers, a very friendly environment and employees. Great service and hospitality. They are always willing to work with what you got and help you out. I’ll definitely send pe environment and employees. Great service and hospitality. They are always willing to work with what you got and help you out. I’ll definitely send people there and even go back myself to get another vehicle, once mine is paid off. More