Damerow Ford

I worked with Kiyoshi on buying my vehicle over the internet. He was efficient and easy to work with. Kiyoshi checked back with me after some time to make sure that I was satisfied and that everythin internet. He was efficient and easy to work with. Kiyoshi checked back with me after some time to make sure that I was satisfied and that everything went well. I had one problem/miscommunication regarding the sale. Kiyoshi took the time to research my concern and provided a solution. More

Do not buy from this dealership. We traded in an old Ford Focus for a new Ford Focus and asked them to do a plate transfer from the old car to the new car. They did it and told us our new plates would arrive Focus for a new Ford Focus and asked them to do a plate transfer from the old car to the new car. They did it and told us our new plates would arrive in a few weeks. After nothing arrived, I received a call from the DMV asking me which plates I wanted to transfer over. I told them that Damerow said we were suppossed to get new plates, and the DMV told me that we should have kept the old plates. The DMV then asked me what happened to the old plates and I told them I that I assumed they were still on the car we traded in. Turns out, Damerow should have given us the plates from the car we traded in, but they didn't, and that car has since been sold. We bought the car in July and still, it is now November, have no plates or registration. Damerow has repeatedly said they would take care of it for us. We call Damerow at least 2 to 3 times a week and they tell us the same thing every time, which is that they are working on it and they will get back to us. When my wife called them today, Brian Ronstadt, the manager, told her that it was my fault because I told the DMV that I didn't know where the plates were and he HUNG UP ON MY WIFE! After contacting the DMV and doing a little review research online, this issue has happened numerous times at Damerow, which implies that they are either very slow learners, or there is something fraudulent going on. We have since contacted a DMV investigator, the Oregon Department of Justice, and Ford Headquarters to try and help us out. They have all opened up a case, so the issue must be serious. Bottom line, do not go to Damerow. More

Horrible horrible horrible!! They are scammers!! They lie and cheat! go anywhere but here! Worst customer service ever! they told me they fixed my problems and then just made it look as so! But didn't! lie and cheat! go anywhere but here! Worst customer service ever! they told me they fixed my problems and then just made it look as so! But didn't! More

The salesmen at this dealer are manipulative liars out to make every $$ they can. We bought a car but signed the papers 6 times, 6 times!! Everytime we went back they told us a new story--- lies to make mor make every $$ they can. We bought a car but signed the papers 6 times, 6 times!! Everytime we went back they told us a new story--- lies to make more $. Luckily the Sales manager was on our side and could see what had happened. He took very good care of us in the end, but it should not have taken 6 times to get to the final paperwork! Do NOT interact with Dave Stone! More

From initial contact through final purchase, working with Kiyoshi was a great experience! He is friendly, attentive, professional, very knowledgable and has a good sense of humor! Highly recommended! Kiyoshi was a great experience! He is friendly, attentive, professional, very knowledgable and has a good sense of humor! Highly recommended! More

Chris Blackburn worked very hard with me to pick out and deliver a 2013 Mustang as an anniversary/birthday gift for my wife. In addition to helping me find exactly the right car and exactly the right optio deliver a 2013 Mustang as an anniversary/birthday gift for my wife. In addition to helping me find exactly the right car and exactly the right options, Chris went FAR out of his way to help me keep the purchase a surprise. He let me keep the car at his lot until the big day, worked with his staff to not contact the house and ruin the surprise, and facilitate the trade-in of my wife's old car without her knowing. I really appreciate the extra effort that Chris and the Damerow team put into my purchase and, bets of all, my wife absolutely loves the car! I'd definitely recommend Chris for anyone who is looking for a personal touch on an important purchase. More

On 8/29/12 I test drove a Toyota FJ Cruiser at Damerow Ford at about 1pm. Over the next 5 hours and a lot of high pressure tactics from J.P. and Aaron, I negotiated the price and financing of the vehicle. Ford at about 1pm. Over the next 5 hours and a lot of high pressure tactics from J.P. and Aaron, I negotiated the price and financing of the vehicle. I keep trying to leave, but they would return and tell me how they had cashed in favors to get my current auto loan interest rate on the car I was trading in reduced from 15.95% to 8.99% . They told me they had 2 lenders lined up and when I told them I wanted to think about it overnight, they insisted they had put a lot of effort into the financing and it really was good for my credit to get the reduction. I accepted the deal and signed the contract and left my 2006 Ford Mustang GT with them and drove off with the FJ Cruiser. Four days later I got a call from their VP Finance, Tyler ..., who asked me to come in and sign additional paperwork. I took the call at work, so I didnt question the reasons. I went in and he wanted me to sign a new contract for 16% interest. This upset me greatly, as I had spent several hours negotiating in good faith (they had actually held onto my car keys and removed the license plates from my car so I wouldn't leave the first day), but apparently they were not negoatiating in good faith. They did, in fact, show me a paragraph in the contract that allowed them to change the original contract based on final financing. This was very deceptive and a form of bait and switch. I had given them two checks for a down payment: 1 for $1000 and the other for $800. They had deposited the one for $1000 and when I returned to sign the new paperwork, they had almost sold my car to someone who was there at that time looking at it and who test drove my car, before I was even aware of their final contract or had agreed to it. It took me 3 trips to the dealership to get my money back and they were quite unapologetic about their tactics. How can this type of contract be legal? I in the State Attorney General's and BBB's website that several other complaints have been filed against them. Once they knew they weren't going to have my business, you could just tell by their obvious lies they are a very unethical company. I guesa their owner, who has an office right upstairs, encourages this behavior, because as you can see from the reviews this has been a pattern for a few years. More

The last part of May, I bought a new loaded F-150, getting the vehicle was okay and as I filled out the tag paperwork for Oregon I was asked to sign a affidavit style form for Veteran tags which I did getting the vehicle was okay and as I filled out the tag paperwork for Oregon I was asked to sign a affidavit style form for Veteran tags which I did. Twenty-nine days later my wife gets a call that I have to get down there right away and sign the same or another piece of paper. That was on a Monday, when I called to verify my tags were in, I was told no one had called. Later that night talking with my wife she understood I had to sign the paper so they could order the tags. I had to go out of town the following day but when I came back I went down there. Well the 30 days were up and they had already sent the paperwork forward to the state, so I was going to have to settle for regular tags. Are regular tags so bad? No I never had veteran tags before and the cars all ran fine and I thought nothing of it. But the opportunity presented itself and yes I wanted them so that is what I expected And here is what really ticked me off. They had my home phone, Cell phone and e-mail address, three ways to contact me the first week, second week, third week, and the beginning of the last week if they were of a mind to. But I believe they are anti-veteran, no other reasonable explanation for it. Why else wait till the last minute and then blame it on the veteran/customer? Well I know they say I can go to DMV myself, but I won't. I only put one set of tags on, thats it. Am I going to go get my first service there? It's free! I'll pass I don't knowingly frequent anti-veteran establishments. More

SUPER PERSON, VERY KNOWLEDGEABLE. WILL RETURN AGAIN. SERVICE DONE ON TIME AND ON BUDGET. KEPT TO MY SCHEDULE AND SHORT TIME FRAME. WILL RECOMMEND HIM AND THIS DEALERSHIP TO ALL MY FRIENDS. SERVICE DONE ON TIME AND ON BUDGET. KEPT TO MY SCHEDULE AND SHORT TIME FRAME. WILL RECOMMEND HIM AND THIS DEALERSHIP TO ALL MY FRIENDS. More

Very pushy and agressive salesmen who did not listed to the needs we expressed. They would then call two or three days later and talk about another vehicle that was not at alll what we were looking for. the needs we expressed. They would then call two or three days later and talk about another vehicle that was not at alll what we were looking for. More