Damerow Ford

Overall our buying experience at Damerow Ford was good. I would like to highlight two encounters that somewhat tarnished an otherwise outstanding experience. Both of our somewhat negative encounters have to would like to highlight two encounters that somewhat tarnished an otherwise outstanding experience. Both of our somewhat negative encounters have to do with last minute attempts by Damerow Ford personnel to sell us products that would add to the price of our chosen vehicle. We had ordered a vehicle approximately four weeks before the delivery date, and were in contact with Damerow during that entire period, so there was ample time and opportunity for them to let us know of other products they were offering. We would have then had time to consider these offerings and decide whether they were something we would like to invest in or not. However, we were not given that opportunity. The first product offered at the last minute was a "Northwest Protection Package," that included a polymer paint sealant for the exterior, and some kind of interior protectant. We were told that the normal price was $1,495, but that if we signed up that day, as new customers our price would be "only" $995. The strategy was to first tell us we had a problem: "Your car has a bad paint job", then to say that only Damerow Ford had the solution. We had to make the decision right then. There was no brochure, or any other data provided on what the protection package would involve. The salesman did not even know what products were used other than "polymer." We declined that offer. Later, I did some checking and found that ordinary auto detailing shops apply polymer sealants for as little as $50, guaranteed for two years. If what Damerow was offering really was worth 20 times more than what the detail shops offer (40 years of protection??), it would be nice to know what it is, so that we could make an informed decision. The salesman helpfully told us about all the other options we could order with the car, so why not mention this as well? It just seemed a little "fishy" to us, and we are glad we didn't go along with his suggestion. The second somewhat negative encounter we had was when we spoke to the finance person regarding financing for the car. Again we were told we had a problem, and only Damerow Ford had the solution. The problem was that we were buying a highly technically advanced vehicle, and that repairs are extremely expensive. The solution was a Ford Extended Service Plan. When we asked if we could buy the plan later after doing some research, we were told that as soon as the registration information goes through the DMV, the car is considered a "used car" and the only kind of plan we could buy at that time would be a used car ESP, that would be much less favorable. Therefore we needed to decide right then whether we were going to buy one or not. This time we went along with the suggestion and added $2235 to our finance contract for the 7 year 75,000 mile, $100 deductible plan. Later, I checked the Ford website, and found that customers can buy a new car contract any time within the first year or 12,000 miles of the car's life, with no surcharge added to the cost. So what we were told at Damerow was untrue. Furthermore, we could buy exactly the same contract directly from Ford for less than the price Damerow charged us. For these reasons, we immediately called Damerow Ford and requested a cancellation of the ESP. We are now waiting for a refund to be sent to our lien holder, but are told by Damerow that it could take up to 90 days. In conclusion, we want to say again that overall we had a very good experience purchasing a vehicle through Damerow Ford. They offered a very good price on the vehicle of our choice, and went out of their way to find one in regional inventory that matched our requirements. They did not charge us for the dealer swap they had to initiate in order to get the vehicle. We were just a little bit disappointed that we were presured, a bit dishonestly, to purchase a couple of options that would have added over $3,000 to the price of the car. Please beware! More

I would recommend this dealer for one reason - David Stone. I first met him, took a test ride, decided to order a car from the factory through him. To check the price, I went to USAA.com. That put my em Stone. I first met him, took a test ride, decided to order a car from the factory through him. To check the price, I went to USAA.com. That put my email address out to several dealers through the internet sales people. That complicated my dealing slightly but I got back with Dave when I came in to buy the car. Dave handled everything with dispatch and eliminated any problems. The car was not exactly what I wanted (interior color) and missing one option. The option was installed, Dave pointed me to an aftermarket upholstery shop. The business/credit manager sold me an extended service agreement, which sounded really good and would be IF the car was a primary vehicle and lots of miles driven annually. It is not so I decided to cancel the Extended service agreement, except I couldn't get any return calls. I came back into the dealer, Dave saw me, asked if there was a problem, I told him, he took care of it in less than two minutes. damerow gave me a good price but as lond as Dave Stone works there , I will recommend Damerow to evryone with one caveat - ask for Dave Stone. He'll do right. More

The dealership and employees never left anyone hanging around without checking with them and everyone was very friendly and curtious in helping, weather looking or answering questions. around without checking with them and everyone was very friendly and curtious in helping, weather looking or answering questions. More

Chris showed us a CMax Hybrid vehicle and we were so impressed that I purchased that evening, the second time to test drive one! His professionalism, ability to work with the Ford team, and continued h impressed that I purchased that evening, the second time to test drive one! His professionalism, ability to work with the Ford team, and continued help with any questions (all the updated features) we've had make this purchase a delight. The outstanding features and performance of the CMax have me smiling! More

It was a pleasure to work with Kyoshi, and we love our new vehicle. I hate a hard-pressure approach to sales, and did not experience it at Damerow. It was a very pleasant experience. new vehicle. I hate a hard-pressure approach to sales, and did not experience it at Damerow. It was a very pleasant experience. More

We began our experience with Malcolm Lewis. Malcolm was amazing. Knowledgeable about all the cars on the lot. A great guy to be touring the vehicles with. We settled on the Fusion. 2.0 eco boost. Once amazing. Knowledgeable about all the cars on the lot. A great guy to be touring the vehicles with. We settled on the Fusion. 2.0 eco boost. Once we had the choice completed we were then introduced to Kiyoshi Tsuji. It was a seamless move. We were now working with Kiyoshi. Kiyoshi knew what we wanted and took over from there. The car we wanted was not in stock so Kiyoshi set out to find our car. He worked tirelessly on this search. We happen to choose a very popular model for Ford so it was not as available as others. That didn't stop Kiyoshi from finding the vehicle we wanted. He found a couple we considered, and once we did decide on the one, Kiyoshi had it moved it from the other dealer to his location and it was done in a matter of days. We were notified every step of the way of the progress. Once the car was in, the matter of purchase was made very simple. We felt we were given a wonderfully fair deal and we then progressed to Yousif Yasin. Yousif handled the final documentation and payment along with the pitch for additional coverages, etc. I usually hate this part of the car buying experience! On this day, I had a blast. Yousif was non pressure, but very informative and helpful, not to mention someone you will genuinely enjoy talking with. We did purchase some additional plans and felt great about it. I scored Damerow across the board with a solid 5 and if I could choose a higher number I would. I highly encourage your next car to be a Ford and to purchase that car from the professionals at Damerow! You won't be disappointed. More

I came into the dealership knowing what I wanted and I found out in my purchase at Damerow. From the moment I met the seller, Dave until the moment I signed the final paperwork with Yousif I was very impr found out in my purchase at Damerow. From the moment I met the seller, Dave until the moment I signed the final paperwork with Yousif I was very impressed with this dealers friendliness, easy to work with attitude, upbeat enviroment...the sales manager Brian was absolutely great! All three of the guys...Dave, Yousif and Brian...they worked really hard to get us a great deal on our purchase. My honey and I personally have ALWAYS hated Fords BUT I would seriously consider buying a Ford if it was from these three! AWESOME, AWESOME, AWESOME DEALER!! Thanks Guys!! More

Wow! I was a little hesitant after reading the reviews, but as I was using the USAA Auto Find, I knew they would not work with a disreputable dealer. Kyoshi was a no show for my appt, but Glen and Spencer but as I was using the USAA Auto Find, I knew they would not work with a disreputable dealer. Kyoshi was a no show for my appt, but Glen and Spencer Williams stepped right in - they asked what I was looking for (and I was prepared with miles and cost) and they didn't try to show me something that was not in that range. Honestly, I was probably a bit difficult because I REALLY did my home work. They did not try to hard-sell me, and the manager was just as nice. I was determined to sleep on it, and they respected that. Halfway home, I turned around and went back - as much as for the great deal on 2012 Ford Focus (only 13,600 miles) as for the GREAT customer service. Am a single mom with a son who is starting college so the right car/price was critical AND I wanted someone who listened to ME! Additionally, I didn't have a way home and SPENCER offered to follow me home (all the way to DALLAS) with the car -- I found a ride, and then Spencer offered to stay late if I didn't get there before they closed. How does it get better? Well, I came with my own financing - and they offered to beat it - and they did! Yousif in finance was FABULOUS and didn't try to push additional items on us - what a gentleman, and he had us out of there in no time. Not only would I go back -- but, I've already recommended them to others. Thank you Spencer for the best auto-buying experience I've had to date. Hey, if you're tired of hard-sell tactics, and want someone who really listens - go see Spencer Williams at Damerow -- and to all the hard-sell salesman out there and the dealers that allow it, there's a new guy and Damerow and HE'S making sales by caring for his customers! More

This was my first new car purchase in over 10 years. Over several months I researched a variety of Mid sized sedans from all the major manufactures. When I first met Chris it was to check out the 2013 Fusion several months I researched a variety of Mid sized sedans from all the major manufactures. When I first met Chris it was to check out the 2013 Fusion and take it out for a test drive. I was shocked when that day he even went so far as to arrange an overnight test drive for me. Chris was immensely patient during the entire process which took over a month as I was on the fence to what my final decision would be. He always responded quickly to my calls and emails answering any/all questions I had for him with no pressure to buy. Although the 2013 Fusion almost sells itself, it takes a salesperson with experience and knowledge to make the customer feel at ease with such an important purchase and close the deal. Chris Blackburn was all of these things for me More