Damerow Ford

Very professional Right as we entered the lot, there was someone there to help us. All the employees, especially Chase, knew what they we're talking about and gave g Right as we entered the lot, there was someone there to help us. All the employees, especially Chase, knew what they we're talking about and gave great advice. So far we are loving the Ford 150 very much. If it weren't for both Bradley and Chase, we may have not bought the truck, so thank you. More

Hard to deal with Once you have purchased the car, it is very hard to get in contact with these people. Unless you express a desire to purchase a car, you're left eithe Once you have purchased the car, it is very hard to get in contact with these people. Unless you express a desire to purchase a car, you're left either on hold or voice mail. Never will I make transactions with them again.. More

Worst car experience ever! Worst car shopping experience ever! I will never go back to Damerow Ford for sales or service again. I went in today to have my used 2005 Explorer ass Worst car shopping experience ever! I will never go back to Damerow Ford for sales or service again. I went in today to have my used 2005 Explorer assessed for it's value, responding to an email and mailer that they sent ME saying they were looking for Used Inventory and would purchase my used car EVEN IF I DID NOT BUY a new car from them. On my phone call to schedule an appointment for the "assessment" with the Sales Manager and on MULTIPLE occasions in person with the Sales Associate while I was there over 1 hour waiting for the assessment of my car, I repeatedly asked for the "dollar number" for what they would offer me for my car (even if I did not purchase from them). While waiting for the assessment of my car, I was shown numerous cars for purchase, however I repeatedly said I wanted separate prices - price for my car just as a stand alone sale, or price for my car as trade-in if I purchased an Escape. Finally after waiting over an hour for my "assessment" which was my original stated purpose of going there, I was told a value of $2500 for my car, and $5000 for my car if I purchased the Escape. I repeatedly, over and over, probably 4-5 times asking for clarification to make sure I was getting a price for my car as an individual sale (as this was my original intent when responding to their email/mailer that they wanted to purchase Used inventory) and the price they'd give me for it if I purchased the new Escape. I had another appointment to get to and I wanted to think about it, so I left the dealership saying I would call or come back later in the day. Before leaving though, I reiterated yet one more time, probably twice more, that I was understanding this as they would give me $2500 as a stand alone purchase of my car, or $5000 for my car if I purchased the Escape. I left, and then came back 4 hrs later, to sell them my car at $2500. I did not want to purchase the Escape. However, now they would no longer honor the $2500 and were telling me they would only give me $1500. They lied, they deceived, they did a bait and switch and I have no respect for this type of game playing. I wanted honest sales people and up front communication. I over communicated my intent, my wishes, my desire for clarity of a bid on my car, without dependency on purchasing a new car. Over and over I stated my original intent in going to Damerow was assessing the value they'd purchase my Used car for (as they sent me the Mailer/Email asking for used cars). Shame on you Sales Manager, and Sales Associate Shane R. We have 2 Fords and have been using Damerow for service for over 8+ years (although my husband thought the Service was often overpriced and on occasional made misdiagnosis). No more! I will never give Damerow Ford any more business after this frustrating day! More

Worst service department!!! They're scammers!!! The service department is THE WORST. I bought a 2 year repair guarantee with the purchase of a trade in 2008 Dodge Nitro and the sales person did an e The service department is THE WORST. I bought a 2 year repair guarantee with the purchase of a trade in 2008 Dodge Nitro and the sales person did an excellent job but the service department is just abput the worst I ever have had to deal with. My car's heating system wasn't working so I called them to make an appointment but no one answered. For about a week kept calling with no luck, so I left at least a dozen voicemails until someone called me back and I made an appt. The car stayed at the dealership's shop for about 4 days and they charged me $100 on top of guarantee but the heater didn't get fixed!!! I didn't use the car for about 2 weeks so I didn't know it wasn't fix but as soon as I found out I called again (headache) I brought the car back for another session of paying another $100 for them to host my car into their garage and fix NOTHING!!! I'm so upset with this cheaters that I didn't want to take my car back for a third time just to be asked for more money and get no solution to my problem. It's cold now and I'm driving over an hour to work everyday in a fridge like automobile. I would not EVER recommend Damerow Ford dealership to anyone just because of their horrible and unprofessional people at service department. You guys deserve a 0 star rating!!!!! More

The right car at the right price I had been looking to upgrade my Ford Escape for about a month. I've purchased a few cars before but as a (now) single mom, this is the first time I I had been looking to upgrade my Ford Escape for about a month. I've purchased a few cars before but as a (now) single mom, this is the first time I have made a car purchase on my own. After trying and leaving a couple of car lots whose tactics I wasn't very fond of, I found a car at Damerow online. I worked with Larry The Ford Guy and had a great experience. He got back to me right away, was knowledgeable, and honest. The best thing about working with Larry was that he asked me what I wanted and then worked to get me just that. It was not a high pressure experience which is exactly why I purchased my car from him...and why I'll purchase my next one from him. He even took the time after the deal was sealed to make sure I knew how to use all my new gadgets. He got me a great deal and I LOVE my new car! Thanks LarryTheFordGuy! More

The right F150 at the right price Chris Moore was prompt, courteous and knowledgeable. Got the right truck at the right price. This is my 4th from Damerow—from cars to trucks. Keep goi Chris Moore was prompt, courteous and knowledgeable. Got the right truck at the right price. This is my 4th from Damerow—from cars to trucks. Keep going back because we have the right relationship and they do right by me from sales to service. More

Amazing Emily My husband and I were looking for a Ford and met Emily (internet sales) through Costco's membership car club. Being Honda & Toyota owners, a Ford was My husband and I were looking for a Ford and met Emily (internet sales) through Costco's membership car club. Being Honda & Toyota owners, a Ford was a new concept. Emily was amazing in going above and beyond in every possible way to secure what we asked her for. We ended up Purchasing a used car from another party but had we not found it, we would purchase from Damerov Ford and specifically Emily Lai. She is an inspiration and example of what quality customer service looks like. More

New car I just bought my 5th new car from Damerow Ford!! Thanks again. There was no pressure and Chase did a great job. I love my new car I just bought my 5th new car from Damerow Ford!! Thanks again. There was no pressure and Chase did a great job. I love my new car More

Great experince We purchased a 2013 Ford Egde through their CPO program. Couldn't have asked for better service. I would definitely use this establishment to sell-buy We purchased a 2013 Ford Egde through their CPO program. Couldn't have asked for better service. I would definitely use this establishment to sell-buy a car in the future. Special shoutout to Emily who was our sales rep. She was great and attentive. A++ More

OMG Ring…Ring…Ring 1970 called and tried to sale me a car. We went to 6 dealerships looking for our new car or Truck, this dealership internet person was very rude and unhelpful but we wanted to drive and see We went to 6 dealerships looking for our new car or Truck, this dealership internet person was very rude and unhelpful but we wanted to drive and see the Trucks, we walk around for 30 min before a salesperson come out. He was not helpful at all, he didn't know where any of his cars or trucks where on the lot, didn't really know any THINK ABOUT F250 TRUCKS..JuST keep saying we are the No 1 Ford dealership and we are the best so if you buy from any one but us you will get ripped off and taken for a ride. It really was like buying a car back in 1970, some of you old guys can remember that…lol…This is just no the way to try and sale cars any more, no other dealer ship treated us this way. The lady on the internet even told me Yelp reviews are fake and people pay yelp to put up good reviews and take off bad ones, then she tried to post good reviews on yelp. More