Damerow Ford

Still Haven't Even Heard If Our Loan Was Approved This was the first time I actually tried to buy a nicer car so I really came into this blind. I have decent enough credit but getting aproved for an a This was the first time I actually tried to buy a nicer car so I really came into this blind. I have decent enough credit but getting aproved for an auto loan was my biggest concern. And still is. We arrived at the Ford dealership and a salesmen immediately approached my husband and I which was nice. We test drove a mustang that I was really interested in. I loved it. The salesmen said they put all cars through a "174" point inspection and if they don't pass they go to the auction so I didn't think to much of the gas gauge yelling at me that it was low when it was visibly at half a tank? The price was right so we decided to try to finance and trade in my 2002 toyota Corolla. Given it was an old car- it had new tires, it was well maintained and had just been serviced- they only gave me $350 for the trade. As we sat to sign papers the salesman told me a disturbing story that happened to him. He told me that a dealership allowed him to leave the lot with a car he thought he had and they called him back 3 days later and told him that the financing didn't go through and he had to bring the car back. This is day 3 for me and I have yet to hear back from anyone. I have made numerous attempts to contact Dan Hunt the finance scene manager and Brad ito's the sales manager who I had met while signing paperwork as well. All I wanted to know is the status of my auto loan and no one will give me the time of day I'm beginning to think this is what will happen to me. More

Side mirror replacement I am impressed! I showed up at 7am with no appointment and they got me in! I even got my car back early. Swift... speedy...and courteous service. I am impressed! I showed up at 7am with no appointment and they got me in! I even got my car back early. Swift... speedy...and courteous service. Thank you! More

2917 mustang I want to say..This dealership cares until they receive your money. I purchased sirus xm package $795. I was told puchasing maps and XM radio . once s I want to say..This dealership cares until they receive your money. I purchased sirus xm package $795. I was told puchasing maps and XM radio . once six months up radio cancelled. Dealership manager said SORRY you didn't purchase XM radio. So they LIED and STOLE my money. It's not the money it's the lieing and theiving. I will not purchase anything else from damerow. More

Dale. Excellent service Dale was very easy to work with. I am picky about what I wanted. Dale was patient and made sure the vehicle I bought was the one I wanted. The credit Dale was very easy to work with. I am picky about what I wanted. Dale was patient and made sure the vehicle I bought was the one I wanted. The credit dept. was also easy to work with. More

No customer service and incompetent mechanics After having my new car for almost 4 months in the workshop because of massive oil consumption, with sitting around for the first two months without a After having my new car for almost 4 months in the workshop because of massive oil consumption, with sitting around for the first two months without anything done. I finally got it back but only made it home before it broke down again. And the motor won´t start anymore and it stinks for oil when I try to start it. More

Great experience My 6 hour experience went great! My sales rep Gary and his colleague Omid were awesome! My lovely lady and I don't have the best credit history and th My 6 hour experience went great! My sales rep Gary and his colleague Omid were awesome! My lovely lady and I don't have the best credit history and they worked with us as much as they could, with great results. I will add that during all of the back and fourth on whether we could afford to buy or lease, we did not feel like they work swindling us or that they didn't want to work with us because of our financial background. Really, stand up guys! You know you're going to have a good experience when the salesman (Gary) walks out to greet us as I am making a fart joke to my lady AND he adds to the joke when we were test driving! Great and trustworthy people! Giv'em your business, it's worth it! More

Great experience June jermany Internet sales manager was very helpful. It was a very good experience .. there was no bs... got the car I wanted for the right price... June jermany Internet sales manager was very helpful. It was a very good experience .. there was no bs... got the car I wanted for the right price... More

Unskilled techs/commision based managers I bought my vehicle from this dealership. I'd say I'm fairly happy with the vehicle, but the service department is full of slime xxxxx The managers wi I bought my vehicle from this dealership. I'd say I'm fairly happy with the vehicle, but the service department is full of slime xxxxx The managers will test your knowledge, beware. Being I work on several pieces of machinery at my job I'm pretty familiar with electronics and mechanical devices. These guys will tell you anything under the sun needs changed to make a dollar. I wanted them to change the fuel filter last visit because the truck was close to 100k miles. Next visit was three months later to get a routine oil change. And you guessed it....they really really wanted to change the gas filter. No reason, just said it needed changed. I got the feeling they were full of crap when they didn't understand why the rear differential fluid smelled bad. If you've ever worked around axle lubricant, you'd know it has a sulfur smell to it and perfectly normal. The manager/tech at the service center tried to make this into a fiasco and wanted just another dollar, they must really work on commission because they are trying very hard to sell you on unnecessary repairs. I also could tell they were clueless nibs because I suspected something was wrong with one of coil packs my last visit. These guys used every tool from driving the vehicle, charging for a computer diagnosis, and recommending idiotic cures that don't even relate to the issue. I recently found the issue on my own and plan on repairing. I found it funny to let the manager know what the issue was because I originally was going to have them look at it a second time, again because I thought new customers would be treated well being I bought a vehicle from their dealership. Nope, the guy revs the engine once and says "oh yeah, it's definitely a coil pack. Couldn't do that last time huh bud? I'd highly recommend you find another knowledgeable and transparent shop to go to instead of these cash grabbers. More

Jumped in front of our car to stop us! Tried looking for a first car for my son. They kept showing us cars out of our price range I clearly stated and showing my 17 year old V6s and sports Tried looking for a first car for my son. They kept showing us cars out of our price range I clearly stated and showing my 17 year old V6s and sports cars! When we decided to leave the salesman kept calling for us to stay and when we got in our car to drive off another salesman JUMPED in front of our car and kept waving at us and yelling at us to stay. No thank you!!! It was a great lesson to my son about why used car salesman made a bad name for themselves! More

Left with a feeling of manipulation and deception We have bought four cars from Damerow. Two of them we drove for almost 20 years each and clearly got our money's worth from them. Two years ago our 19 We have bought four cars from Damerow. Two of them we drove for almost 20 years each and clearly got our money's worth from them. Two years ago our 1995 Explorer died. We went in to Damerow because we felt they had treated us well and Costco uses them as a preferred dealer for internet sales. Based on our changing needs the salesman steered us to an Edge. What a great car. We had it for about 18 months when I got a card from one of the sales managers at Damerow saying, "I want to buy your 2013 Edge back. Come in and we will make you an offer you won't believe." As I mentioned I was very pleased with the Edge but was curious about the offer. When we arrived at the dealership the salesman asked us for the keys to our car so he could have it checked out. He then showed us a 2016 Edge. It was a nice comfortable car and clearly an upgrade from the 2013 but he wanted an additional $20,000 for the car. I laughed and turned him down. I tried to leave (he still had my keys) and the salesmanship pressure increased. "What can we do?" "How can we make you happy?" The pressure increased with numerous trips "back to the manager". Finally after about two hours, and yes I did ask for my keys to be returned a number of times, I relented and bought the new Edge at a lower cost. It is a nice car with lots of bells and whistles. We have had the car now for four months and were very pleased. That is until it snowed. I was led to believe this was a four wheel drive vehicle. I discovered it was only a front wheel drive vehicle. My 2013 Edge, that I liked, was four wheel drive. I was led to believe the new car was also a four wheel drive. I made a call to a sales manager and went in to see what could be done. The sticker price on the car when we bought it five months ago was $37,000. They offered me $22,000 on trade in. After working the numbers he offered me a new 2016 Edge for another $11,500. The other Edge had 5,500 miles. Somehow it had dropped in value $15,000 in five months. I left still driving my new, but very used apparently, 2016 Edge with front wheel drive. The salesmen I worked with are looking for a pre-owned four wheel drive 2016 Edge as a replacement if one should show up. Not sure if I will follow through with the purchase of a replacement vehicle. I may just stick with what I have. I feel I was "suckered" by the sales techniques at the dealership. I know I have to accept responsibility for buying the car. I made the mistake of going in to check out the card from their sales manager. I should have been more adamant about demanding my keys back. There are lots of things I should have done differently. If the sales manager I talked with calls me with some fantastic deal I will probably listen. But, I may have to live with a car that isn't what was originally represented to me by a "very enthusiastic" and manipulative sales department. More