Dalton Toyota National City

I am writing this review to express my ongoing frustration with the poor service I have repeatedly experienced when making oil-change appointments at Dalton Toyota. I have been a longtime custome frustration with the poor service I have repeatedly experienced when making oil-change appointments at Dalton Toyota. I have been a longtime customer of Frank Hyundai and Toyota, and unfortunately, my experiences with Dalton Toyota’s service department have continued to go downhill. The first issue is that I make an appointment, receive a confirmation text, and then arrive at the dealership only to be told that I am not on the schedule. I show the service representative my confirmation text, and I am then told, “We can still take you as a non-appointment.” Excuse me? I DID make an appointment and received confirmation. The last straw was August 13, 2026. I made an oil-change appointment for 12:45 PM. I arrived at approximately 12:40 PM. Immediately, an employee came out, placed a cone on the hood of my vehicle, and told me to wait because Anna V. would be assisting me. About 10 minutes later, another employee came out to check in my vehicle. I was told Anna V. was running behind and that she could check me in instead. At approximately 12:55 PM, my vehicle was taken back. I then went inside to speak with Anna V., who told me the oil change would take approximately two hours. So I sat in the waiting area. While waiting, I noticed customers who had checked in after me were already leaving with their vehicles. At approximately 3:05 PM, I approached Anna V. and asked if my vehicle was finished. She told me to hold on while she checked. About five minutes later, she returned and told me it would take another 45 minutes because my vehicle had been moved off to the side and the oil change had not even been done yet. I was shocked. So, after waiting for more than two hours, I was being told that my vehicle had essentially been sitting there and had not even been placed in a stall to have the oil changed. At that point, I asked to speak with the Service Manager. While I was explaining my situation at the service checkout, the Service Manager was standing nearby. She had been within earshot, yet walked away. I was then told that the Service Manager was not available. I asked to speak with the General Manager. I was told they weren’t sure if he was available. I walked over to the sales area and requested to speak with him. The receptionist went to speak with him and returned to tell me he was not available. Eventually, Anna V. came over and told me, “Mrs. ___, come with me, come.” I finally spoke with the Service Manager, who turned out to be the same person who had been standing nearby while I was asking to speak with the Service Manager. Her response was essentially that just because you have a 12:45 PM appointment doesn’t mean your vehicle will be serviced at 12:45 PM. She explained that they can check customers in, but they cannot control what happens in the back. My question is simple: Then why make appointments? I told her this experience was worse than going to a doctor’s office. Imagine having a 12:45 PM doctor’s appointment, checking in, sitting in the waiting room for two hours, and then being told you have another 45-minute wait before anyone even sees you. Her response was basically, “Yes, pretty much. I can’t control it.” That is NOT the type of customer service I expect after making an appointment. I also told her that this has been an ongoing problem I have experienced with Dalton Toyota. Her response was that there was nothing she could do about it. At that point, I told her to just change the oil and forget about the tire rotation. I also told her that I would not be returning to their service department. And the frustrating part? There was absolutely no sense that my concerns mattered. To make matters worse, when I finally received my vehicle back, the oil-change reminder sticker had been placed on the dashboard instead of on the windshield. I even showed it to the service team at Dalton Hyundai, and their service representative said, “Wow, that’s not right.” poor Service 😠 More

Excellent service from start to finish. The best car buying experience we have aver had. Ibeahim, Vanessa and Efrain are wonderful to work with. The attention to details and their seaml The best car buying experience we have aver had. Ibeahim, Vanessa and Efrain are wonderful to work with. The attention to details and their seamless system makes for a streamlined signing process. And every employee we met was friendly and helpful. We're very happy we chose Dalton Toyota for our new Land Cruiser purchase. More

Worst dealership EVER! Brand new Prius Prime and the entire infotainment system had to be replaced after 3 months. Told it would take 1-2 weeks to arrive, took 4. Told it Brand new Prius Prime and the entire infotainment system had to be replaced after 3 months. Told it would take 1-2 weeks to arrive, took 4. Told it would take a1 - 1.5 hours to replace, took 3. Now the car battery goes dead for no reason. happened 3 times already. Took it to Dalton and told them take your time and find the drain on the battery. They kept the car for 4 days and all they did was test the battery. Worst of all, I brought the car to them sparkling clean and they returned it FILTHY! I know they have a car wash. Not to mention everyone there (employees) complaining on how terrible the place is run under new management. Do yourself a favor and find another dealership. More

I am writing to express my deep disappointment and dissatisfaction with the service I recently received at your dealership. As a loyal customer, having been with you since the days of Frank Toyota, I dissatisfaction with the service I recently received at your dealership. As a loyal customer, having been with you since the days of Frank Toyota, I expected a certain level of professionalism and customer care. Unfortunately, my recent experience has left me feeling greatly let down. On November, I brought my Highlander 2022 to Dalton Toyota for a service appointment, during which Mike served as my service advisor. After assessing my vehicle, Mike informed me that the water pump needed to be replaced. Trusting his expertise and relying on the reputation of Dalton Toyota, I agreed to the necessary repair and paid in full for the replacement. To my surprise and dismay, Mike then informed me that the part was not available in stock and needed to be ordered. Although I understood that parts may sometimes need to be ordered, I assumed that your dealership would be proactive in ensuring necessary parts are readily available or would promptly communicate any potential delays. Regrettably, the order for the water pump took more than 10 days, leaving me without my vehicle during this time. When I requested a refund due to the extended delay and the fact that I no longer had the vehicle, Mike had the audacity to claim that I had not paid for the part yet. This is a blatant lie and brings into question the integrity of the service staff at Dalton Toyota. As a result of this entire ordeal, I have lost faith and trust in Dalton Toyota. I expected better treatment as a loyal customer with a longstanding history at your dealership. This experience has tarnished the reputation you had built over the years and has left me contemplating whether I should continue to entrust the care of my vehicle to your dealership. I strongly urge you to investigate this matter thoroughly and take appropriate actions to address the issues at hand. I also request a full refund for the water pump replacement as the service was not provided in a timely manner, causing unnecessary inconvenience and financial loss. I trust that you will address this complaint promptly and take the necessary steps to rectify the situation. I hope that you will regain my trust as a customer and restore the high standards of service that I once associated with Dalton Toyota. I look forward to receiving a prompt response regarding this matter. Thank you for your attention to this issue. More

Compre una tundra 2022 y se quedo sin frenos con 200 millas y no tengo respuesta de ellos y dice que me la van a cambiar y ya va un mes y nada millas y no tengo respuesta de ellos y dice que me la van a cambiar y ya va un mes y nada More

Tony Romero truly helped my husband and I get my mother-in-law a beautiful new car. He was patient with us, and incredibly remarkable in assistance and quick with the process. We’re so grateful to s mother-in-law a beautiful new car. He was patient with us, and incredibly remarkable in assistance and quick with the process. We’re so grateful to say she has a new car and it’s all thanks to Tony. Without him we wouldn’t be in this situation. Thank you Tony. You’re amazing at what you do and we’re forever grateful. More

Frank Toyota - Highly recommend I highly recommend doing business with Frank Toyota. I’m on my second vehicle from this dealership and have had excellent experiences whether dealing I highly recommend doing business with Frank Toyota. I’m on my second vehicle from this dealership and have had excellent experiences whether dealing with the sales team, finance team or service team. This is a family dealership and the care they show for their customers and employees - many of whom have worked there for their entire careers- is very evident. You absolutely can’t go wrong doing business with Frank Toyota! More

Personal Service I've leased two cars from Frank Toyota. Both times the service has been supburb. They make it an easy process and I always have felt that I got a fair I've leased two cars from Frank Toyota. Both times the service has been supburb. They make it an easy process and I always have felt that I got a fair deal. They are easy to work with and I would highly recommend them to anyone. More

Excellent Customer Service If I could give over 5 stars I would! I bought my Prius from Frank Toyota and it was the BEST car buying experience I have ever had at a car dealershi If I could give over 5 stars I would! I bought my Prius from Frank Toyota and it was the BEST car buying experience I have ever had at a car dealership. Don't waste your time at the other dealers. Frank Toyota puts you and your family first. Frank is now my family's dealership because they truly make you feel like family. More

They make you feel like family! Truly a family owned and operated dealership. They treat you like family. They take care of you before, during and after the sale. Thanks Frank Toyo Truly a family owned and operated dealership. They treat you like family. They take care of you before, during and after the sale. Thanks Frank Toyota! More