Dalton Toyota National City

Worst dealership EVER! Brand new Prius Prime and the entire infotainment system had to be replaced after 3 months. Told it would take 1-2 weeks to arrive, took 4. Told it Brand new Prius Prime and the entire infotainment system had to be replaced after 3 months. Told it would take 1-2 weeks to arrive, took 4. Told it would take a1 - 1.5 hours to replace, took 3. Now the car battery goes dead for no reason. happened 3 times already. Took it to Dalton and told them take your time and find the drain on the battery. They kept the car for 4 days and all they did was test the battery. Worst of all, I brought the car to them sparkling clean and they returned it FILTHY! I know they have a car wash. Not to mention everyone there (employees) complaining on how terrible the place is run under new management. Do yourself a favor and find another dealership. More

I am writing to express my deep disappointment and dissatisfaction with the service I recently received at your dealership. As a loyal customer, having been with you since the days of Frank Toyota, I dissatisfaction with the service I recently received at your dealership. As a loyal customer, having been with you since the days of Frank Toyota, I expected a certain level of professionalism and customer care. Unfortunately, my recent experience has left me feeling greatly let down. On November, I brought my Highlander 2022 to Dalton Toyota for a service appointment, during which Mike served as my service advisor. After assessing my vehicle, Mike informed me that the water pump needed to be replaced. Trusting his expertise and relying on the reputation of Dalton Toyota, I agreed to the necessary repair and paid in full for the replacement. To my surprise and dismay, Mike then informed me that the part was not available in stock and needed to be ordered. Although I understood that parts may sometimes need to be ordered, I assumed that your dealership would be proactive in ensuring necessary parts are readily available or would promptly communicate any potential delays. Regrettably, the order for the water pump took more than 10 days, leaving me without my vehicle during this time. When I requested a refund due to the extended delay and the fact that I no longer had the vehicle, Mike had the audacity to claim that I had not paid for the part yet. This is a blatant lie and brings into question the integrity of the service staff at Dalton Toyota. As a result of this entire ordeal, I have lost faith and trust in Dalton Toyota. I expected better treatment as a loyal customer with a longstanding history at your dealership. This experience has tarnished the reputation you had built over the years and has left me contemplating whether I should continue to entrust the care of my vehicle to your dealership. I strongly urge you to investigate this matter thoroughly and take appropriate actions to address the issues at hand. I also request a full refund for the water pump replacement as the service was not provided in a timely manner, causing unnecessary inconvenience and financial loss. I trust that you will address this complaint promptly and take the necessary steps to rectify the situation. I hope that you will regain my trust as a customer and restore the high standards of service that I once associated with Dalton Toyota. I look forward to receiving a prompt response regarding this matter. Thank you for your attention to this issue. More

Compre una tundra 2022 y se quedo sin frenos con 200 millas y no tengo respuesta de ellos y dice que me la van a cambiar y ya va un mes y nada millas y no tengo respuesta de ellos y dice que me la van a cambiar y ya va un mes y nada More

Tony Romero truly helped my husband and I get my mother-in-law a beautiful new car. He was patient with us, and incredibly remarkable in assistance and quick with the process. We’re so grateful to s mother-in-law a beautiful new car. He was patient with us, and incredibly remarkable in assistance and quick with the process. We’re so grateful to say she has a new car and it’s all thanks to Tony. Without him we wouldn’t be in this situation. Thank you Tony. You’re amazing at what you do and we’re forever grateful. More

Frank Toyota - Highly recommend I highly recommend doing business with Frank Toyota. I’m on my second vehicle from this dealership and have had excellent experiences whether dealing I highly recommend doing business with Frank Toyota. I’m on my second vehicle from this dealership and have had excellent experiences whether dealing with the sales team, finance team or service team. This is a family dealership and the care they show for their customers and employees - many of whom have worked there for their entire careers- is very evident. You absolutely can’t go wrong doing business with Frank Toyota! More

Excellent Customer Service If I could give over 5 stars I would! I bought my Prius from Frank Toyota and it was the BEST car buying experience I have ever had at a car dealershi If I could give over 5 stars I would! I bought my Prius from Frank Toyota and it was the BEST car buying experience I have ever had at a car dealership. Don't waste your time at the other dealers. Frank Toyota puts you and your family first. Frank is now my family's dealership because they truly make you feel like family. More

Personal Service I've leased two cars from Frank Toyota. Both times the service has been supburb. They make it an easy process and I always have felt that I got a fair I've leased two cars from Frank Toyota. Both times the service has been supburb. They make it an easy process and I always have felt that I got a fair deal. They are easy to work with and I would highly recommend them to anyone. More

They make you feel like family! Truly a family owned and operated dealership. They treat you like family. They take care of you before, during and after the sale. Thanks Frank Toyo Truly a family owned and operated dealership. They treat you like family. They take care of you before, during and after the sale. Thanks Frank Toyota! More

outstanding service I purchased my 2017 Tacoma December 3rd had a outstanding experience from beginning to end salesperson Captain Jimmy did an amazing job from the firs I purchased my 2017 Tacoma December 3rd had a outstanding experience from beginning to end salesperson Captain Jimmy did an amazing job from the first greeting until I drove off the lot! More

Worst customer service Everytime i take my van for service is a terrible experience. The customer service people are more interested in their private conversation amon them Everytime i take my van for service is a terrible experience. The customer service people are more interested in their private conversation amon themselves than taking care of the customers. There is a sign everywhere that they are not doing car washes because they are repairing the system, that is a joke, that sign has been there for a year, just tell people we are not doing car washes anymore, because we are reducing costs. The waiting area is so inappropriate, in the middle of nowhere always full of people. I am taking my business where they really care ! More