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Dallas Dodge Chrysler Jeep RAM
Dallas, TX
498 Reviews
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Showing 498 reviews
July 25, 2011
I've never written a bad review before but honestly I have warn others after receiving the WORST customer service ever by Dallas Dodge Jeep Chrysler. All in all, if you're OK with repeated un-returned p have warn others after receiving the WORST customer service ever by Dallas Dodge Jeep Chrysler. All in all, if you're OK with repeated un-returned phone calls, descriptive "they're working on it" responses (not knowing the issue at hand and/or giving approval for such work), explanation of service costs (ignoring the fact that you have a warranty), unnecessary markup on a Jeep MSRP parts (not including installation, had verified with my original dealership where I purchased the vehicle as well as another Dallas area dealership), having your service rep take the day off and NO ONE is assigned to handle open issues from the previous day only to leave at closing time with your vehicle to have the service issue reoccur after 20 miles, then by all means take your vehicle here. Do yourself a favor and do NOT take your vehicle to Dallas Dodge Jeep Chrysler. The next morning I drove 200 miles to my dealership where I purchased the vehicle only to find out my issue was common in Jeep Wranglers with my motor and that it needed a basic tune up (new spark plugs) to resolve the issue and that the work performed on my vehicle by Dallas Dodge doesn't necessarily fix the diagnosis they gave me. Thank you Dallas Dodge Chrysler Jeep for wasting my money and time. More
by jkate84
Employees Worked With
Sam, Jose
May 18, 2011
As long as the manager who runs the service department it is in charge of it this dealership can never be a Five Stare dealership in my opinion. He exemplifies the worst in customer service and satisfaction, is in charge of it this dealership can never be a Five Stare dealership in my opinion. He exemplifies the worst in customer service and satisfaction, also in professionalism. It's sad, because my Chrysler has been a wonderful car. I have nearly 145,000 miles on it and it's never given me any problem. I had always intended to buy a new Chrysler when I was ready for a new car. But now I guess I'll just go on down to the Nissan dealership in Mesquite when I'm ready for a new ride. :( Oh well there's $25,000 that Dallas Dodge won't be getting from my next sale. That being said, the Sales dept might be A#1 still.... they were when I bought my car. Sad how one person can bring a whole dealership down. More
by DRinTX
Employees Worked With
Jerry Jackson, service dpt manager
August 25, 2010
RICK L. SOLD ME THE CAR AND THE SALES MANANGER MIKE WORKED WITH RICK TO GET THE OPTIONS I WANTED ON A AUTO. THE FIRST CAR WAS READY FOR DELIVERY WHEN I DECOVERED THAT IT DID NOT HAVE TWO OPTIONS I WANT WORKED WITH RICK TO GET THE OPTIONS I WANTED ON A AUTO. THE FIRST CAR WAS READY FOR DELIVERY WHEN I DECOVERED THAT IT DID NOT HAVE TWO OPTIONS I WANTED AND UNDERSTOOD WERE ON THE CAR. THE SALESMANANGER REWORKED THE DEAL WITH ANOTHER CAR WITH THESE OPTION TO MY SATISFACTION. THEY MADE ME FEEL VERY COMFORTABLE THAT IT ALL HAD TO BE REDONE. DUSTIN Q HELPED SET UP ALL THE OPTION SUCH AS BLUETOOTH. MY OVERALL EXPERIENCE WAS A-ONE. More
by betty maier
Employees Worked With
RICK LIEBERANECHT, DUSTIN QUINNETT & MIKE BELL
May 13, 2010
Michael Quinnie is Great! He made the buying experience fun with his great sense of humor. The dealership is huge and has been kept in top shape. My wife and I have had our previous vehicles serviced the fun with his great sense of humor. The dealership is huge and has been kept in top shape. My wife and I have had our previous vehicles serviced there many times with great results. The dealership must support training in a big way as everyone that we have dealt with there have been top notch. And that is something that I would not say about many other dealership that I have visited. More
by stephens501
Employees Worked With
Michael Quinnie
May 13, 2010
I bought my truck in 2004 at Dallas Dodge and have been taking my truck to the service department since then. The waiting area is always nice and clean or if you need a ride home or to work they can take c taking my truck to the service department since then. The waiting area is always nice and clean or if you need a ride home or to work they can take care of that too. Great service, great price, and best of all, great people. Thanks! More
by zaraide
Employees Worked With
Rusty Boles
May 10, 2010
wonderful experience with friendly and knowledgeable staff. I will definitely come back for my next jeep. I was just driving along and saw your dealership and was immediately drawn it. the atmosphere staff. I will definitely come back for my next jeep. I was just driving along and saw your dealership and was immediately drawn it. the atmosphere and staff were all very inviting and helpful. All in all it was a great experience. More
by tgrubbs
Employees Worked With
Dustin
May 06, 2010
I was pleased with the friendliness,quality of work, ant he fact that my vehicle was serviced quicly. I went in to have my oil changed and tires rotated, Before any additional work was done, the service sp he fact that my vehicle was serviced quicly. I went in to have my oil changed and tires rotated, Before any additional work was done, the service specialist went ove what additional services were needed, provided a price for each service, and let me make the decision as to whether I wanted to have the additional work done. I recommend the wok and service provided by Dallas Dodge. More
by John R. Williamson
Employees Worked With
Ronnie Deluna
April 29, 2010
This was my first experience at Dallas Dodge and I was thoroughly impressed ....from the moment I walked on the lot, I was greeted. They totally explained everything carefully to me about what my car nee thoroughly impressed ....from the moment I walked on the lot, I was greeted. They totally explained everything carefully to me about what my car needed...and did not lose patience when I asked questions. The price for all the work they did was reasonable and I was even surprised when I picked up my car and they had washed it for me! These are troubling times in our country with all of the changes in the car industry. I am so pleased that I have found a local dealership which is so well run! I highly recommend Dallas Dodge! (Laurie, Dallas, TX) More
by alicel
Employees Worked With
Tim
April 20, 2010
I went in to get routine maintnance done on my jeep. I am always greeted when i drive up by a service rep. I usually go through Bill Marshall but even the few times he has not been there the other reps are v always greeted when i drive up by a service rep. I usually go through Bill Marshall but even the few times he has not been there the other reps are very friendly. no matter what i have done the service rep always explains everything to me and when they can show me the part/problem that they are talking about and answer all my questions.They are very knowledgable and explain everything out in detail from the problem to the price which they are usually within pennies of the total bill. The prices are very competitive and usually very close if not the same in some instances to other non dealership shops. More
by Btip11
Employees Worked With
Bill Marshall
April 20, 2010
When getting my car serviced Jeff has always been terrific. He recommends valuable things to be done and is very competitive with oil changes and tires. I have always had great luck with servicing terrific. He recommends valuable things to be done and is very competitive with oil changes and tires. I have always had great luck with servicing. Sales is another story. I have purchased at least 5 jeeps from you and 1 chrysler. The last sales experience was a major pain. I had asked them to have everything ready because I did not have much time I ended up in your dealership 5 hours. More
by wcrown
Employees Worked With
Jeff Renfro
