Dallas Dodge Chrysler Jeep RAM

Poor Communication I set an appointment on a Wednesday for an early Saturday morning appointment. I got there on time for my appointment and was told my car could not be I set an appointment on a Wednesday for an early Saturday morning appointment. I got there on time for my appointment and was told my car could not be serviced due to the part being replaced would take all day to fix and they closed early on Saturday. No one could explain why the appointment was scheduled if it was known the replacement was an all day procedure. A good Saturday morning wasted!!! More

Sales It was great experience...Robbie was great...and the rest of the team...really clean. Yasmin was great too..I'm happy and ready to drive my car It was great experience...Robbie was great...and the rest of the team...really clean. Yasmin was great too..I'm happy and ready to drive my car More

Mike Waldo was an amazing salesman. Very knowledgeable. We never felt pressured and was free to make our decision privately. We had to take the truck back for was an amazing salesman. Very knowledgeable. We never felt pressured and was free to make our decision privately. We had to take the truck back for minor repair. Service Dept was equally helpful and friendly More

Awesome Hassle-Free Car Buying Experience !!!!! I would definitely recommend purchasing from this dealership to anyone. Top rate service from sales to management. I couldn't be more please! Thank yo I would definitely recommend purchasing from this dealership to anyone. Top rate service from sales to management. I couldn't be more please! Thank you! More

Came in to buy One Dodge Charger, bought TWO! Need a car but worried about being taken advantage of? Do NOT be afraid! From one buyer to another potential buyer, stop procrastinating--come in to D Need a car but worried about being taken advantage of? Do NOT be afraid! From one buyer to another potential buyer, stop procrastinating--come in to Dallas Dodge. Be sure to ask for Valentine Daniels!!! Valentine will assist you in buying the right car for you--no gimmicks, no hassle. The bottom line will not change when you get to financing. Valentine worked with us to get us the very best deal. Therefore, we bought two Chargers! The experience was great from the beginning and did not change after we signed. Additionally, Dallas Dodge offers a great affordable warranty up to $100,000 miles. - Military Family, Mesquite, TX and Fort Hood, TX More

The worst dealership Could not find problem on my vehicle like never never call you. You always have to call them never will go back ever worst dealership Could not find problem on my vehicle like never never call you. You always have to call them never will go back ever worst dealership More

Excellent Service I was very impressed with the sales team at Dallas Dodge Chrysler Jeep! Darrin Haley was honest and friendly! This was by far the most enjoyable car I was very impressed with the sales team at Dallas Dodge Chrysler Jeep! Darrin Haley was honest and friendly! This was by far the most enjoyable car buying experience I've ever had! Don't waste your time anywhere else. Go straight to this dealership and ask for Darrin! He will treat you right! More

Quick and easy Everybody was very friendly and made the whole experience quick and easy. I have a little problem with my credit but everybody work hard to give me th Everybody was very friendly and made the whole experience quick and easy. I have a little problem with my credit but everybody work hard to give me the best rate, Thank you everyone . More

Never Going Back! Ok. So I purchased a Jeep grand Cherokee used from CarMax. I noticed it had two open recalls that require taking it to a dealership. I called Dallas D Ok. So I purchased a Jeep grand Cherokee used from CarMax. I noticed it had two open recalls that require taking it to a dealership. I called Dallas Dodge Chrysler and Jeep. The service person who answered the phone put me on hold for about four minutes and then got back on the phone and told me she would have to call me back in 25 minutes. She never did. So, I took the Jeep down to the dealer and went in and talked to a service person named Mary Lou. The person I talked to was very nice. She check to make sure the needed parts were in stock, and they were. Then I set an appointment for a week later. She said have the car in by 8 o'clock in the morning. It will take 3 to 4 hours to fix. Please be sure to call me, she said, if you cannot make the appointment. So, this morning at 8 o'clock, I brought the car in. I talked to a service rep named James Jay Pecor. He was working on a new iPad and new software system and so it took about 20 minutes for him just to get my car into the garage. Along the way he informed me that the car needed a software upgrade to the tune of $130. I agreed, and reminded him that I needed the car by 1 o'clock that day, since I had been informed that the repair would only take three or four hours. He never indicated that would be a problem. Then at 12 o'clock, just as I was cleaning up and getting ready to go pick up my car, I got a call from the service rep telling me that there were seven or eight cars still in front of mine ( were none when I pulled the car in at 8 o'clock in the morning). Now there were seven! And I was told that my car would probably not be ready until sometime tomorrow. I told him that was not satisfactory, to just put the car back together again and I would be by to get it at the appointed time. He called me back a few minutes later and he said maybe he could get it out by six today. Still unsatisfactory. I had set up several appointments with the understanding that I would have my car. Needless to say this dealership on my first ( and last) visit to them gets a one star. The service is horrific! More

Bought a used dodge ram Great customer service. Made my buying experience quick and easy. Definitely recommend this dealership. Plenty of vehicles to chooose from. Will defin Great customer service. Made my buying experience quick and easy. Definitely recommend this dealership. Plenty of vehicles to chooose from. Will definitely go back next time I need to buy a vehicle thanks Jovanny. More