Dallas Dodge Chrysler Jeep RAM

Worst dealership experience...ever...56k dollars paid cash for simple new work truck and delivered 3 days late and been broke and in shop. Since day one ...said 2s now was fixed..lied to about the work p cash for simple new work truck and delivered 3 days late and been broke and in shop. Since day one ...said 2s now was fixed..lied to about the work performed ..and is still inoperable ..no compensation whatsoever offered or lianer in order to run business..including from chrysler corporation.dont ever buy a ram diesel or anything elsevhere..they cant fix a dam thing... More

Bought a new Gladiator on 13 June with a metal front bumper that had to be ordered. Was to have arrived in 7-10 days. It’s 13 July and I still don’t have the bumper. In the interim I was lied to on mu bumper that had to be ordered. Was to have arrived in 7-10 days. It’s 13 July and I still don’t have the bumper. In the interim I was lied to on multiple occasions by the salesman, Valentine Daniels, and by Anthony Biddle who heads up the make ready department. The bumper apparently arrived in kit form over a week ago and to my surprise Anthony told me that his techs are not capable of assembling it and installing it on my Jeep! Unbelievable! I was very frustrated by now so I told both Anthony and Valentine that in exchange for a refund I’d walk away and buy it elsewhere. Anthony said he thought I was owed a refund. He said he’d call me back last week but hasn’t. Beware the phone system! It is a black hole. Go in and you can’t get out! I’ve emailed Jim G, the general manager early today asking for a refund but so far I’m being ignored. RUN, don’t walk away from this dealership! Warren Cornil Rowlett More

Amado was my sales person who drove the Jeep to my home for a test drive. He is a valuable employee and I appreciate his help. The GM Pedro did a great job as well and I appreciate how hard he worked to m for a test drive. He is a valuable employee and I appreciate his help. The GM Pedro did a great job as well and I appreciate how hard he worked to make the deal! The customer service of the sales team is amazing. I also want to acknowledge Alex in service and his crew who helped out to install my tow hitch and wiring and make sure everything was perfect as well. You should be so proud of all of the employees at Dallas Chrysler Dodge jeep. I will be referring friends and family to this dealership. It was worth the drive for the Customer service! Thank you everyone for making my Jeep purchase fantastic and memorable. The team here deserves acknowledgement for sure! It is not often you run across a whole group of people working together like they do keeping their smiles on and making sure everyone is well taken care of and during Covid keeping themselves and the customers safe. Thanks again! Lori More

I would like to start by saying that, I have experienced excellent and fabulous customer service from the Service Dept. of this dealership. Service Advisor Hector Alicea and Alex Padilla (Manager) went out excellent and fabulous customer service from the Service Dept. of this dealership. Service Advisor Hector Alicea and Alex Padilla (Manager) went out of their way and displayed pure professionalism and helped me resolve my Jeep repair situation. At the same time, I truly appreciate them arranging and providing me a dealer loaner car, which seemed to be impossible considering it was a busy closing time and just hrs before a busy national long weekend. Hector is extremely knowledgeable in his profession, attentive, energetic and friendly. I would definitely recommend this location as an excellent service providing company. Thanks a lot Hector and Alex!! More