Dallas Dodge Chrysler Jeep RAM

Quick and easy Everybody was very friendly and made the whole experience quick and easy. I have a little problem with my credit but everybody work hard to give me th Everybody was very friendly and made the whole experience quick and easy. I have a little problem with my credit but everybody work hard to give me the best rate, Thank you everyone . More

Never Going Back! Ok. So I purchased a Jeep grand Cherokee used from CarMax. I noticed it had two open recalls that require taking it to a dealership. I called Dallas D Ok. So I purchased a Jeep grand Cherokee used from CarMax. I noticed it had two open recalls that require taking it to a dealership. I called Dallas Dodge Chrysler and Jeep. The service person who answered the phone put me on hold for about four minutes and then got back on the phone and told me she would have to call me back in 25 minutes. She never did. So, I took the Jeep down to the dealer and went in and talked to a service person named Mary Lou. The person I talked to was very nice. She check to make sure the needed parts were in stock, and they were. Then I set an appointment for a week later. She said have the car in by 8 o'clock in the morning. It will take 3 to 4 hours to fix. Please be sure to call me, she said, if you cannot make the appointment. So, this morning at 8 o'clock, I brought the car in. I talked to a service rep named James Jay Pecor. He was working on a new iPad and new software system and so it took about 20 minutes for him just to get my car into the garage. Along the way he informed me that the car needed a software upgrade to the tune of $130. I agreed, and reminded him that I needed the car by 1 o'clock that day, since I had been informed that the repair would only take three or four hours. He never indicated that would be a problem. Then at 12 o'clock, just as I was cleaning up and getting ready to go pick up my car, I got a call from the service rep telling me that there were seven or eight cars still in front of mine ( were none when I pulled the car in at 8 o'clock in the morning). Now there were seven! And I was told that my car would probably not be ready until sometime tomorrow. I told him that was not satisfactory, to just put the car back together again and I would be by to get it at the appointed time. He called me back a few minutes later and he said maybe he could get it out by six today. Still unsatisfactory. I had set up several appointments with the understanding that I would have my car. Needless to say this dealership on my first ( and last) visit to them gets a one star. The service is horrific! More

Bought a used dodge ram Great customer service. Made my buying experience quick and easy. Definitely recommend this dealership. Plenty of vehicles to chooose from. Will defin Great customer service. Made my buying experience quick and easy. Definitely recommend this dealership. Plenty of vehicles to chooose from. Will definitely go back next time I need to buy a vehicle thanks Jovanny. More

Great Purchasing experience I just purchased a new 2016 Journey. With not pressure sales. The agent Jovanny Chapa totally understood my needs and offer me a deal I could not refu I just purchased a new 2016 Journey. With not pressure sales. The agent Jovanny Chapa totally understood my needs and offer me a deal I could not refused. I got almost $10,000 in discounts. Not only that, Mr. Julius Farr paid the balance on my 2009 Journey On top of that he coordinated with the service department to fix a recall I had on the 2009 journey, who Hector Alicea resolved the problem for me within five minutes and on Saturday it was fixed with not expense out of pocket. Within five hours I left with a brand new 2016 Journey and I left with a 2009 journey paid for and fixed up If you are looking for a great vehicle no pressure experience come see Dallas Dodge of LBJ. Jovanny Chapa and Mr. Julius Farr keep up the good work. More

Fast work, Friendly people, Very efficient! We bought 2 vehicles there and have always been pleased with the sales people and service department. I highly recommend Dallas Dodge We will always g We bought 2 vehicles there and have always been pleased with the sales people and service department. I highly recommend Dallas Dodge We will always go there.. More

WORST SERVICE DEPARTMENT EVER! I took my Chrysler 300 in because it would not start. They were unable to properly diagnose the problem for several weeks despite promises that it wo I took my Chrysler 300 in because it would not start. They were unable to properly diagnose the problem for several weeks despite promises that it would be fixed quickly. After SIX weeks, I finally got my car back and it starts but there are problems I did not have before. I would trust a backyard mechanic before taking any vehicle to this dealership again. More

Go to Dallas Dodge before you buy somewhere else Please excuse my username. I had a terrible experience at a different dealership and there's no way for me to change it. My experience at Dallas D Please excuse my username. I had a terrible experience at a different dealership and there's no way for me to change it. My experience at Dallas Dodge was so incredibly different prompted me to write this review I had the pleasure of purchasing a 2016 dodge Ram from Chad Hickman. Not only was he friendly and respectful of my time he also was extremely knowledgeable about the vehicle I was purchasing. From the moment I walked on a lot Chad made me feel comfortable with his no pressure tactics. I ended up purchasing from him and couldn't be any happier. I would highly recommend that anyone go to Dallas Dodge and specifically see Chad before they purchase a car somewhere else. More

UPDATE: Billy Fritz is the man!!! UPDATE: I was contacted by Billy Fritz at Dallas Dodge and he turned my whole experience around. He located a brand new 2016 Omaha Orange with the int UPDATE: I was contacted by Billy Fritz at Dallas Dodge and he turned my whole experience around. He located a brand new 2016 Omaha Orange with the interior I wanted and brought it to Dallas and took the other one back! The new one even had extra features that the previous one didn't and he did an even trade for it so I got a better Jeep for the same price. They wanted to make sure I was happy with my experience and Billy Fritz sure was able to turn the whole experience into something awesome instead of the frustration I was dealing with. Go to Dallas Dodge and ask for Billy Fritz, he's the MAN! :D On 2/29/2016, I purchased a 2015 Jeep Renegade Latitude from Dallas Dodge in Dallas, TX. I felt like we got an okay deal but the next day I got curious about the mileage as it seemed a bit high for a new car. I pulled a CarFax report on the car and found out it had been reported as stolen in November of 2015 and an insurance claim of some type was paid out on it. I immediately contacted the dealership and spoke with Donald Grayson, the General Manager, who stated that he could look into this for me but, and I quote, "I'm not denying the car was stolen, it happens a lot." I let him know that down the road this could absolutely effect me reselling the vehicle and asked for an explanation. He stated he would get back to me by Friday, March 4, 2016. Not only did he not call me back with an explanation, I left multiple messages for him and after no response, emailed my saleswoman who told me that he was now on vacation! It also now seems suspicious that she told me that the EVT (electronic vehicle tracking system) was missing some information so she'd have to contact me with that information later (which she hasn't yet). I've now filed a formal complaint with Jeep and am waiting to hear back from someone for an explanation. My personal advice to anyone thinking about purchasing a Dodge, Chrysler or Jeep from this dealership is run the other way and if you do decide to purchase a new vehicle from them, make sure to ask if it's ever been stolen. More

Painless car buying experience Went in not sure of exactly what I wanted. They were very helpful and let me test drive all the vehicles I was interested in. They also worked very ha Went in not sure of exactly what I wanted. They were very helpful and let me test drive all the vehicles I was interested in. They also worked very hard to make the deal happen for me. More

Excellent Service and Staff!! Good Deals too!! Dallas Dodge in Garland, Tx was the second place we went to on day one of car shopping. We were not planning on finding anything our first day. We saw Dallas Dodge in Garland, Tx was the second place we went to on day one of car shopping. We were not planning on finding anything our first day. We saw a 2016 Jeep Cherokee and just thought we would inquire. Again, no plans of making a deal. I have to say Jeovanni Zapata was the best at his job and so amazing to work with! His knowledge on the vehicle and all the other cars was impressive. They offered us a deal we could not pass up and matched numbers close to perfect. The rest of the process was a breeze and the staff was friendly and so great to work with. This dealership is an A+ for us and I would recommend them to anyone in the market for purchasing a new car! Especially Jeovanni Zapata! Good guys and they really want to help you! Thank you for all your work and kindness. More