Dallas Dodge Chrysler Jeep RAM

Service department Marilou greeted and stayed available during the visit. Everything was made perfect. Doughnuts and coffee in the waiting room. Large comfortable couch Marilou greeted and stayed available during the visit. Everything was made perfect. Doughnuts and coffee in the waiting room. Large comfortable couch I could nap on during the wait. More

Dallas Dodge I made my appointment online, which was super easy. They took me in right away and everyone was really nice. Dusty helped me and she was awesome I made my appointment online, which was super easy. They took me in right away and everyone was really nice. Dusty helped me and she was awesome More

Excellent customer service Amado Medina helped us to get a great deal!! He identified our needs and possibilities. We are satisfied with our purchased. We'll be back to see him. Amado Medina helped us to get a great deal!! He identified our needs and possibilities. We are satisfied with our purchased. We'll be back to see him. Thanks More

Excellence He showed professionalism to make it happen, I was very impressed how hard he worked to get contract done (Awesome) A great experience for us. He showed professionalism to make it happen, I was very impressed how hard he worked to get contract done (Awesome) A great experience for us. More

Easy New Car Purchase We worked with Sal and he was great! No pressure, fast process and a fair price for trade-in and new car. I would recommend this dealership and sale We worked with Sal and he was great! No pressure, fast process and a fair price for trade-in and new car. I would recommend this dealership and sales person for sure! More

Sleazy finance department personnel The salesmen are good, but the finance department people are all sleazy con artist-type s. They will pretend to be helping you but in reality just add The salesmen are good, but the finance department people are all sleazy con artist-type s. They will pretend to be helping you but in reality just adding extra unnevessary charges how ever they can More

Awesome Had a great experience with them, not only did they help us get the payments we wanted but went above and beyond to help us get the right vehicle with Had a great experience with them, not only did they help us get the payments we wanted but went above and beyond to help us get the right vehicle without having to leave without what we were looking for. If your looking for a great service go to them and ask Armando! More

Great!!!! We had a wonderful time with our salesperson, he answered all questions we had and helped us select the perfect automobile to fit our budget. We had a wonderful time with our salesperson, he answered all questions we had and helped us select the perfect automobile to fit our budget. More

Best of the best Beth Ann was awesome. Only thing is I got the notification from the system two hours late that my vehicle was ready. Beth Ann notified me immediately. Beth Ann was awesome. Only thing is I got the notification from the system two hours late that my vehicle was ready. Beth Ann notified me immediately. Love the new leather sofas in the waiting roon! Very comfortable! More

Service department DO NOT BUY A CHRYSLER PRODUCT UNDER ANY CIRCUMSTANCES!!!!!!! They sell you a vehicle and are so proud of their 100,000 mile power train warranty that DO NOT BUY A CHRYSLER PRODUCT UNDER ANY CIRCUMSTANCES!!!!!!! They sell you a vehicle and are so proud of their 100,000 mile power train warranty that comes with the purchase of one of their vehicles. Don't be fooled, when it comes time to use the warranty, they won't honor it. Apparently if a part breaks in the transmission before you even reach 50,000 miles, and they determine it to be broken and not failed, then they won't honor their commitment to you or their product. I'm not exactly clear on the difference between when a part fails or breaks, which breaking sounds like failing to me, but they seem very knowledgeable about the difference. And the difference is, they won't pay for it! From my experience at this dealership during this service nightmare, their service technicians and advisers are incompetent and disorganized, and don't really seem to care about their customers at all. Here is a run down of my service experience at Dallas Dodge. 1. Scheduled a service appointment to replace a recall item and have the transmission checked because it was sticking between first and second gear. The lady on the phone who made my appointment checked and confirmed a transmission tech was working that day that could look at my vehicle. When we arrived, our service tech Beth Ann seemed to not have any idea what exactly service we were there for, and when we explained about the transmission, she said they wouldn't be able to check it that day and would need to keep it until the next week. Since my wife needed her car for work, we couldn't do that, so they just fixed the recall issue. Beth Ann made my wife another appointment for the week of Thanksgiving to bring the vehicle back in to have the transmission checked. 2. When the time came for the appointment, I called a couple of days earlier to confirm the time, and they had no record of an appointment for my wife at all. Apparently after all her assurances, Beth Ann didn't bother to even make the appointment for my wife as she told her to her face she did. Despite this, we still left the vehicle to be checked out. 3. The following Monday, I received a call from Beth Ann stating the techs put the vehicle on the computer and it told them the Primary Control Module needed to be replaced. She advised it would be the following Monday before the vehicle would be ready to be picked up. 4. We received another call from Beth Ann on Wednesday, telling us the PCM had been replaced, but it didn't fix the problem. She also advised that they finally had a transmission tech look at it, and he found a broken transmission fluid fill tube. I was advised that since the tube was broken, it wasn't considered to have failed, so the power train warranty wouldn't cover the work. Beth Ann then quoted a repair cost of $700. When I reminded her again of our secondary extended warranty we purchased with the vehicle, she agreed to contact them. She then called me back later to advise me they refused to cover the cost of the repair. I contacted them directly, and was advised their computer showed the part was covered under my Chrysler power train warranty, and that's why they wouldn't cover it. They even contacted Beth Ann directly, who advised them the part failed but they considered it broken, Chrysler wouldn't cover it. Beth Ann then called me back and advised me they should pull the transmission pan and check for debris, then if there is any in there, they can replace the whole system and include the broken fill tube. 5. Beth Ann called back Friday and of course advised me there was no debris in the transmission fluid. That being the case, Chrysler still refused to cover the repair costs, even though the part # is listed as covered on their website. I spoke to service manager "Jay", who also confirmed the part wouldn't be covered because of the fuzzy line between broken and failed. 6. The following Monday I called the Mopar warranty company directly and was given the same run around between broken and failed. Then when I requested to speak to the lady's supervisor, she advised me it would be 1 to 2 days before i could expect a call back, the whole time my wife's car is still in their shop. Now I'm having to deal with my extended warranty company to get the repair work handled properly. It appears to me this service department is completely unprofessional. They repaired the wrong the part, then in order to recoup their expenses on that mistake, they found another broken part, and decided they wouldn't cover that. I'm disgusted with the whole incident. This experience has made it abundantly clear to me that Chrysler doesn't care about their customers. They don't even seem to want to honor the warranties on the products they sell. I've bought 6 different Dodge, Chrysler, or Jeep vehicles over the years, but NEVER AGAIN. More