Back

Dallas Dodge Chrysler Jeep RAM

Dallas, TX

3.9
606 Reviews

11550 LBJ Freeway

Dallas, TX

75238

Directions

By Type

Showing 606 reviews

May 03, 2025

Two hours for an oil change that’s too long and it’s ridiculous it’s a lot of waiting. More

by rmaltez214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no idea
May 07, 2025 -

Dallas Dodge Chrysler Jeep RAM responded

Good morning Rodolfo Maltez. Thank you for your feedback on your service visit this past Saturday, May 3,2025. We are so glad you chose Dallas Dodge for your service needs. Our records show you were one of the first of many customers as we opened at 7am, and the first client to be written up Saturday morning. An oil change, topping off all fluids and complimentary multi-point inspection was performed on your vehicle. Your repair was written at 7:01am and the tech completed the work at 7:53am. As you may recall, we had a nationwide network outage at our dealership Saturday morning that lasted about 30 minutes. The outage briefly restricted us from being able to finalize Repair Orders, print final paperwork, and check clients out and obtain their final signature, as required by warranty and maintenance contracts, such as yours. We apologize for the delay in your service that was beyond our control. Normally, an oil change service for your vehicle typically can be completed in less than hour, like your first oil change service back in September. I hope you can forgive us for this delay in your service, and that you will give us the opportunity to continue to provide excellent service on your next visit. Regards, JD Kimbrough Service Manager jkimbrough@dallasdodge.net

April 30, 2025

Always take my vehicles to Dallas Dodge great service every time, The guys are always very helpful. More

by inezisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rdeluna
May 02, 2025 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 30, 2025

Everyone was great the process was fast and easy from the sales man Enrique to the financial person Armando More

by albinoguillen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique, Armando, Anthony
May 02, 2025 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

April 29, 2025

The manager and the sales person was great . I was impressed with all of them . More

by johnnyzsmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amda
May 01, 2025 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

April 25, 2025

Jamaal made this process quick and painless. he was very attentive, explained everything in detail and wasn’t the typical pushy salesperson! Chad in the finance department was also a pleasure to More

by nicolereschke22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamaal Alexander, Chad
Apr 28, 2025 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, thank you so much for your positive comments about Dallas Dodge Chrysler Jeep RAM! Thanks again for the recommendation, and have an amazing day!

April 23, 2025

The whole experience was great - beginning to end! They were not pushy, showed me exactly what I’d be paying, and got me set up and connected to my new Jeep in no time! More

by RT-J
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valentine, Chad, Cesar
Apr 23, 2025 -

Dallas Dodge Chrysler Jeep RAM responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 16, 2025

Dennis from service department helped me out. I was in and out quickly. He’s been taking care of my vehicle since it was purchased. More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Apr 18, 2025 -

Dallas Dodge Chrysler Jeep RAM responded

Hi Brandon, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 14, 2025

BAD COMMUNICATION AND SERVICE FROM MANGER & VILMA SMH. ..RICHARD CAME THRU FOR ME BOTH TIMES!!! More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vilma, 2 managers, Richard
Apr 15, 2025 -

Dallas Dodge Chrysler Jeep RAM responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Derek Johnson Service Manager dejohnson@dallasdodge.net

April 10, 2025

To be completely honest, keeping it 💯, I was already running late leaving the house in the a.m. and noticed my phone didn’t charge over night, I got up later than usual, forgot to brush my hair, and for More

by georgeapadilla86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby
Apr 11, 2025 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 10, 2025

Professional, informative, and fast service. Staff and service advisors are always friendly especially Ronnie Deluna. More

by Challenger19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Deluna
Apr 14, 2025 -

Dallas Dodge Chrysler Jeep RAM responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!