
Dallas Autos Direct
Carrollton, TX
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Awesomely Patient! Chris and the team were knowledgeable about the vehicles on the lot. There was no pressure to purchase. I test drove many vehicles and the difference Chris and the team were knowledgeable about the vehicles on the lot. There was no pressure to purchase. I test drove many vehicles and the differences between performance, potential maintenance, etc.were explained clearly. Upon purchase, the paperwork was completed quickly. Chris was very professional and courteous. I would highly recommend Chris and Dallas Autos Direct. Thanks to Chris and ALL those who assisted in my vehicle selection !! More
N/a N/a Good experience overall Had a adventure Chris was educated and shown Hospitality. Chris even drove me to my house for additional business in the rain Good experience overall Had a adventure Chris was educated and shown Hospitality. Chris even drove me to my house for additional business in the rain. Over all good experience. More
Dallas Autos Direct Has an F with the BBB I had problems with Jay and Lou last February where even though they had written and signed on the sales contract that if I couldn't get financing the I had problems with Jay and Lou last February where even though they had written and signed on the sales contract that if I couldn't get financing they would return my $500 deposit. Well, before I could get financing, they sold the car out from under me without telling me. When I asked for my money back, Lou Othman would not return it. He said get my attorney to contact him. Well, I found something better: The TXDMV website has a way to deal with fraudulent dealerships like Dallas Autos Direct. (It's under the Motorists section, Consumer Protection, Complaints against Dealers, Consumer Protection Tab) Along with the F from the BBB, the other DealerRater complaints, and a copy of the noted and signed sales contract, I think I'm going to take some additional action. I would recommend others that have been harmed by them do the same. I had problems with Jay and Lou last February (2018) where even though they had written and signed on the sales contract that if I couldn't get financing they would return my $500 deposit. Well, before I could get financing, they sold the car out from under me without telling me, before they even had the broken water pump fixed so I could test drive it. When I asked for my money back, Lou Othman would not return it. He said get my attorney to contact him. Well, I found something better: The TXDMV (It's under the Motorists section, Consumer Protection, Complaints against Dealers) has a system for dealers like these. It's located at TXDMV website under the motorist buying or selling a vehicle section for consumer protection. Along with the F from the BBB, the other DealerRater complaints, and a copy of the noted and signed sales contract, I think I'm going to take some action. I would recommend others that have been harmed by them do the same. Response to Lou: Sir, I do remember the absolutely unprofessional way you treated the incident. I also have a copy of a document that stated the money would be refunded in case financing could not be secured. A Dallas Autos Direct employee even initialed it. Too bad this platform will not let me post the PDF file copy of it. It was very clearly stated that my deposit would be returned if financing was not available. No matter, I am taking the matter up with TXDMV Consumer Protection. They will have the copy with the initials. I will let them handle the matter because you do not have the professional ethics to abide by an initialed agreement. By the way, your "dealership" is still rated as an F with the BBB. More
Great! I would recommend going to Dallas Auto Direct, because people like Gabe... he was knowledgeable, patient, and understanding. He answered all my qu I would recommend going to Dallas Auto Direct, because people like Gabe... he was knowledgeable, patient, and understanding. He answered all my questions with kindness, and professionalism. This makes it much easier to select a car. Thanks a lot Gabe... More
Very Unhappy We bought two cars from this dealership and both cars had a lot of problems. We should have known better the first time, but we gave them one chance t We bought two cars from this dealership and both cars had a lot of problems. We should have known better the first time, but we gave them one chance too many. Run For Your Life! Cars are not what they seem!!! Looks can be deceiving....Buyer Beware! More
good sale it was a great sale and good price would recommend working and purchasing a car here. nice selection. nice staff. no pressure. no haggle. helpful. it was a great sale and good price would recommend working and purchasing a car here. nice selection. nice staff. no pressure. no haggle. helpful. More
Purchased 2007 BMW getting sensor errors constantly Purchased car 2 weeks ago, runs good, looks good but nothing but sensor errors constantly, brake sensor, traction control sensor, and last night loud Purchased car 2 weeks ago, runs good, looks good but nothing but sensor errors constantly, brake sensor, traction control sensor, and last night loud noise under hood and getting charging system sensor now. More
No pressure quality sales by Will Burk I was interested in a Mercedes-Benz CLS550. I worked with Will Burk. Will was knowledgeable, no pressure, fixed minor issues with car to complete the I was interested in a Mercedes-Benz CLS550. I worked with Will Burk. Will was knowledgeable, no pressure, fixed minor issues with car to complete the deal. He answered.all my questions, reviewed their service department, and let me make my decision without pressuring me. Would definitely come back for future luxury cars. More
Great selection and no haggle pricing! We worked with William Burke who did not pressure us at all during our visit. We gave him our budget and what we had to work with and we were able to We worked with William Burke who did not pressure us at all during our visit. We gave him our budget and what we had to work with and we were able to find a quality used vehicle. William was honest and forthcoming with all questions answered. More
Quick, friendly and easy! Very happy with my purchase and overall interaction with William and Dallas Autos Direct!! Would come back again and look forward to cruising in my ne Very happy with my purchase and overall interaction with William and Dallas Autos Direct!! Would come back again and look forward to cruising in my new car! More