Dallas Autos Direct

Getto dealer in Addison selling car 126 days that is in service and not available for TEST drive service and not available for TEST drive More

We purchased a used 2020 Mercedes C300 from Dallas Autos Direct on August 5, 2024 from Mark Johnson. He was decent through the transaction, until he received our payment, then he stopped answering texts/pho Direct on August 5, 2024 from Mark Johnson. He was decent through the transaction, until he received our payment, then he stopped answering texts/phone calls. Mark made several promises for delivery dates-- 8/10 ("Just in time for Saturday night date night!"- per Mark), 8/11, then 8/13, then finally at around 5:49pm on 8/14 he informed me the car had been picked up and would be delivered on 8/15. He also called me "Bro" in several text messages, which is very professional. We were buying sight-unseen, so I requested a thorough inspection of the car. I have attached a screen shot of my conversation with Mark where he indicates 'not at all' when asked if there were any blemishes. The car was delivered by a wonderful driver (Jones Towing-- Highly recommend!) on the morning of August 15th. I immediately noticed a large door ding in the driver's side of the car and a large scrape on the front bumper. I was irritated, but figured I had bought a used car, I would deal with the door ding-- But was shocked they weren't pointed out being as obvious as they were. These two major blemishes were not pointed out nor were they obvious in the walk around video Mark had sent me. That evening when I pulled the car in our garage under the lights, I immediately noticed it had hail damage all along the driver's side as if it had been under an awning and been pelted only along the driver's side. I documented the hail damage in the attached video and called at 9:02am on August 16th as soon as the dealership opened to report the hail damage to 'Mike'. I've also attached a call log showing my correspondence with Dallas Autos Direct since August 16th trying to get a resolve to this issue and was told he would call me back. I called back on 8/20 and was told Mike no longer worked there-- 4 days later. So far, I've spoken to 'Mike', Aaron Rochell, 'Lou', Aaron Johnson, and 'Mitch'. Nobody will take responsibility for selling us a vehicle with undisclosed hail damage, which is a DTPA violation. We have a local estimate for just shy of $2,700 worth of PDR repair that needs to be done to fix the car correctly, and I provided them a copy of this estimate. Their offer for resolution was for us to drive the car 600 miles and 9 hours to their store so they can perform a hasty 2-3hr PDR job on it while they provide us a loaner car to drive around Dallas and 'kill time and eat lunch'. They claim to be able to repair what was quoted locally at 8.6hrs of labor in 2-3hrs in an afternoon. This is not a reasonable solution to this problem. They need to pay to have the car professionally repaired local to me and they refuse. They tried to blame the transporter for driving through a hail storm while delivering, yet the car only has damage along the driver's side, and we're in a historical draught in Oklahoma. I told them if they insist on having the car repaired in Dallas, they can send us a loaner, haul ours down, make the repairs, then haul it back and pick up their loaner car. That was the last conversation I had with 'Mitch' on 9/6, and I was told he would 'check with the owner' and call me back the next day. They have never returned my phone call. More

Do not buy a vehicle from this dealership, they scam people. My husband and I purchased his 2008 GMC Sierra that had 65000 miles on it from them, and the engine went out in 6 days. Lou Othman here claim people. My husband and I purchased his 2008 GMC Sierra that had 65000 miles on it from them, and the engine went out in 6 days. Lou Othman here claimed to be the manager and never offered to reimburse us for repairs or purchase the vehicle back. He gave us the run around and didn't attempt to make it right at all. Meanwhile he blaimed it on the warranty company and never accepted any fault in selling us a lemon. This place scams people and if you read their reviews, it's pretty obvious. More

Thank you TL Ricks for the amazing experience you gave me. Your knowledge and management skills were exemplary. Best car experience ever. Thank you for turning my nightmare of looking for a car into such me. Your knowledge and management skills were exemplary. Best car experience ever. Thank you for turning my nightmare of looking for a car into such a enjoyable experience. More

No good. I will not do business with them again---ever. Purchased a Mercedes G550 from them, and the experience left so much to be desired. First of all, they I will not do business with them again---ever. Purchased a Mercedes G550 from them, and the experience left so much to be desired. First of all, they drew up the paperwork on the wrong vehicle. They had to take the time to correct that. Then they told me they were going to offer me $35,000 for my trade in, but then later on told me they were only going to give me $30,000 on it because there was over $8,000 of work to be done on the vehicle. I should have walked away at that point, but I still wanted the low mileage Mercedes. After I bought the vehicle, it had the ignition coil go out on me and it took over a week to get the replacement part in. Then I was charged $754 for the part and installation. Prior to purchase, they disclosed damage and scratches on the roof that they were having fixed. When I went in to purchase and take delivery, the salesman (DJ) said it was minor and it had been fixed and was ready to go. I took his word for it (and he didn't offer to show me. That was stupid and bad on my part. After I got home, I looked at the roof and the scratches were painted over with touch up paint and there were two noticeable dents on the roof top---like the previous owner had a roof rack on it (there was no roof rack on it when I bought it) and probably tried to to park it in a garage with low clearance and damaged the roof. Good luck trying to contact them---they are not answering their phone lines. I've left a message and no call back. Then when I took the vehicle to the automatic car wash, pair on the roof "rain gutter" washed off, and there's now spots of bare metal showing. I could go on, but I won't. Don't expect service or courtesy with these folks. AVOID at all costs. I should have and regret it. More

Horrible… Management/Finance to sales… Do yourself a favor.RUN AWAY!! headache and repetitive phone calls and LIES!!! You would do better catching a Uber everyday!!! Lou/GM/ Trash Trash Trash Trash !!! favor.RUN AWAY!! headache and repetitive phone calls and LIES!!! You would do better catching a Uber everyday!!! Lou/GM/ Trash Trash Trash Trash !!!!! Don’t send an enemy there!! They deserve better. Don’t believe me, call saying there is an issue with your car or the purchase. CRICKETS!!!! More

0 stars is unfortunately not an available option! Worst customer service I have ever experienced. Sold us a vehicle that we found out needs as much work as we paid for it. They said they would "work Worst customer service I have ever experienced. Sold us a vehicle that we found out needs as much work as we paid for it. They said they would "work with us", but constantly gave us the run around. When we took it to our own mechanic all of the issues have been existent prior to us purchasing the car - Dallas Auto's Direct is refusing to rectify the situation and make it right. Shame on me for not reading these reviews first. It appears it is a common theme for this dealership to scam their customers. I have pictures and recordings of their lies. BUYER BEWARE More

Trae and Fernando worked with me to find the best car for my needs when I had reservations about the BMW I initially came in to buy. Even though I'd signed paperwork for it, when I came back still uncertain my needs when I had reservations about the BMW I initially came in to buy. Even though I'd signed paperwork for it, when I came back still uncertain on that car, they showed me a different car that wasn't on my radar but had more of what I need. They had no problem changing me to a newer car. And Alex was able to find me financing that matched the rates at my credit union without all the hassle! Great people to work with who really care about their customer's needs. More

THEY SOLD US A VEHICLE THAT NEEDS ABOUT $13000 WORTH OF WORK. WE HAVE BEEN IN CONTACT WITH THEM (Lou Othman) ABOUT IT SINCE WE BOUGHT IT THE VEHICLE AND HE KEEPS GIVING US THE RUN AROUND. HE EVEN SAID THAT WORK. WE HAVE BEEN IN CONTACT WITH THEM (Lou Othman) ABOUT IT SINCE WE BOUGHT IT THE VEHICLE AND HE KEEPS GIVING US THE RUN AROUND. HE EVEN SAID THAT THEY SHOULD HAVE CAUGHT ALL THIS IN THEIR PRE INSPECTION BEFORE SELLING. NOW THEY ARE WANTING TO GIVE US HALF OF WHAT WE PAID FOR IT AND WILL NOT HAVE ANYONE HIGHER UP IN THE COMPANY CONTACT US. SAVE YOUR TIME AND MONEY AND GO ELSE WERE... More