Dale Willey Automotive

They will try every car dealer scam in the book to try and rip you off. They are con artists for a living. Buyer beware. There are better Chevy/GMC dealers in Topeka or Olathe that would be a better place and rip you off. They are con artists for a living. Buyer beware. There are better Chevy/GMC dealers in Topeka or Olathe that would be a better place to spend your time/money. More

Contacted them by email on an ad from a used car site. They responded the next morning saying the vehicle is still there and available. Since it had 100K miles, I asked for a quick video showing blemish They responded the next morning saying the vehicle is still there and available. Since it had 100K miles, I asked for a quick video showing blemishes, dings not consistent with a car that would have obvious wear. This was in the morning and the used car salesman said sure, he would go do it and email to me. Late that afternoon, I still had not received a video so a second sales person said yes its available and he was looking at it right then. He said he would go out and take a video right then. Never got that one either. The next morning I called and another salesman said yeah he sold it last night just after I called. I understand the need to make sales, but I was played and delayed. They never communicated with me on why they couldn't get me the videos, just silence. When I talked to the salesman who answered the phone and said he sold the vehicle, he asked me if there was anything else they could show me. I said not from you, he said good and hung up on me. We live 2 1/2 hours away and would have driven up to probably buy the vehicle. Their lack of communication, obvious playing people that are interested and very rude customer service in the used car salesforce is the basis for the lowest rating I could give. 1 star. I do not recommend them, and will never do business with them. No wonder they have such low ratings. Well deserved. More

Best place to purchase a vehicle. They helped me thru the whole process and made it easy! They helped me thru the whole process and made it easy! More

I spent 61k on a truck from Dale Willey. Come to find out the owners manual was missing. After going back and forth with them they wanted to charge me 40 dollars for something that should ha Come to find out the owners manual was missing. After going back and forth with them they wanted to charge me 40 dollars for something that should have come with the truck. Stay away from Dale Willey Automotive!!!! More

I purchased a used truck in October 2023. I was 50 miles into my 3 hrs drive home and my power seat quit working. I called the sales man the next morning and his response was oh sorry to hear I was 50 miles into my 3 hrs drive home and my power seat quit working. I called the sales man the next morning and his response was oh sorry to hear that. It cost me $600 to have a harness under the seat replaced. I was told that the wires had been spliced into and they were a mess. My def system has been in the shop for faulty def system 3 times. It has cost me $800 and it still is not fixed. I will not be purchasing or recommending this dealership. More

Fantastic people and service. Great dealership to work with. Will be returning for future vehicle purchases. Great dealership to work with. Will be returning for future vehicle purchases. More

Perhaps Dale Willey management should review their training manual to acknowledge that sometimes the customer is right. If an employee of Dale Willey's service department does not complete the necessa training manual to acknowledge that sometimes the customer is right. If an employee of Dale Willey's service department does not complete the necessary steps to ensure that your transmission that needed replacing for the second time in 6 months might have made a mistake (as we all humans do) and did not properly replace all necessary caps, hoses. etc. I realize this opens you up to a whole new level of liability, but as a business you should not deny responsibility for your errors and make them right the first time. I have always been treated well at Dale Willey and we have purchased two cars from them; however our 2020 Cadillac has been a lemon since it was driven off your lot and even though you are not a Cadillac dealer anymore, you sold us a Cadillac and need to stand behind the products that you sell. More

Bogus diagnosis and a $2400 bill. Wouldn't even let us look at our own car or talk to a tech. Took it to another Chevy dealership who told us we were being taken advantage of. Wouldn't even let us look at our own car or talk to a tech. Took it to another Chevy dealership who told us we were being taken advantage of. More