
Dale Earnhardt Jr. Chevrolet
Tallahassee, FL
Filter Reviews by Keyword
By Type
Showing 303 reviews
Unhappy Customer I will never recommend this dealer to anyone. We went there expecting the worse and got exactly what we expected. I did online app was told to come I will never recommend this dealer to anyone. We went there expecting the worse and got exactly what we expected. I did online app was told to come in that they were eager to work with us, but when we got there it was a different story. Not only did they talk bad about our trade in we left we no deal....then was called the next day to hear they can work something out but then never got a call back not even to say nothing could be done. This is the worst customer service I have ever seen. They get your hopes up then never contact you back. BAD EXPERIENCE!!!! DO NOT GO TO DALE EARNHART CHEVROLET!!! More
They Earned My Business! I was ready to purchase a 2015 Tahoe out of town, after spending almost a month on the internet researching dealership vehicle inventories looking for I was ready to purchase a 2015 Tahoe out of town, after spending almost a month on the internet researching dealership vehicle inventories looking for the specific color, trim level and price that I was looking for. Looked on the GM website one more time. The next morning I had an e-mail from Lynn Mihalich offering her assistance. I stopped by the dealership and Lynn, Jerome Hill and Barbie Jordan went out of their way to locate the vehicle I was looking for and acquired it and had it at the dealership the next day! They gave me a great trade-in value and made an exceptional offer on the 2015 Tahoe LS. Needless to say, I stayed local and purchased the 2015 Tahoe from Dale Earnhardt Chevrolet. It always helps to be an informed purchaser and the staff of professionals at the dealership were helpful, friendly and courteous, making the purchase experience very positive. I will definitely consider Dale Earnhardt Chevrolet for future vehicle purchases! More
Poor sales practices My husband emailed the internet sales manager about a 2011 Chevy camaro at a sister lot. After receiving a response on Dec. 1 we discussed it for two My husband emailed the internet sales manager about a 2011 Chevy camaro at a sister lot. After receiving a response on Dec. 1 we discussed it for two days. On December 3, my husband and I decided to pursue it. We called the number they gave us back and scheduled an appointment for 30 minutes from that time after confirming the car was still available. On our way to the dealership we called our bank and were preapproved. Once we got there, the salesman informed us it would be a $1,000 transfer fee to bring it to their lot. When we questioned it, they went in another room and came back to tell us the vehicle was sold the night before. When we told the salesman just to give us a call if a similar deal came available, he went to another office "to get his card". Instead of bringing us his card he brought us a shorter woman who was obviously his manager. She got in my face and tried to tell me I didn't know what I wanted. I let her talk, but I was very angry that she would speak to me in such a manner. We let the salesman pull some information about similar cars, but everything he brought back was $10k over what we already told him we were willing to spend. I stopped him in his tracks and just told him we would have to come back another day. My husband and I immediately drove to Napleton Infiniti and bought a car there. Moral of the story is that these guys think that every person that walks into their dealership is dumber than rocks. They WILL set a BAIT AND SWITCH if given the opportunity. DO NOT BUY FROM THESE INCOMPETENT SALESMEN! More
I'll never buy a car from anyone else (if I can help it)! I can't say enough about the friendliness and ease of purchasing our 2013 Chevy Volt through Mike Shaw and Dean Sims @ Dale Jr Chevrolet. Both Dean an I can't say enough about the friendliness and ease of purchasing our 2013 Chevy Volt through Mike Shaw and Dean Sims @ Dale Jr Chevrolet. Both Dean and Mike were both very knowledgeable about the Volt, and were more than willing to let us look the car over at our leisure. When it came time to "make a deal", Dean fostered a conversation between Mike and ourselves that lead to an honest and fair deal on all sides. We couldn't be happier with how we were treated with respect and honesty. Even after the sale, Mike has contacted us to make sure everything was going well and ensure we didn't need anything. More
A lifetime dealership My family always bought their vehicles from Champion Chevrolet. When it became Dale Jr. Chevrolet, we embraced it... And we're so glad we did! This d My family always bought their vehicles from Champion Chevrolet. When it became Dale Jr. Chevrolet, we embraced it... And we're so glad we did! This dealership, these people, are so friendly, and so helpful. They went above and beyond to make sure we were comfortable and put at ease every step of the way. Everyone from Lynn with internet sales that greeted us after we called about a car we found online, to Steve Tucker- possibly the friendliest and most honest, straightforward salesman I've ever encountered- to Mike Shaw who stayed with us, even well after they were supposed to be closed, until we felt comfortable with the package they put together... And then there's Julian, who handled our paperwork. She was so friendly and helpful, it made me totally forget that it we'd looked at so many cars that day. Phew! So that's it. We didn't even mean to by a car today but we looked at two other dealerships in town and nothing held a candle to what Dale Jr. Had to offer. More
Excellent Customer Service Received! I purchased a 2011 BMW 328i on 9/4/14, and Chris Howard was the sales agent. He provided excellent customer service! He was very friendly, and atten I purchased a 2011 BMW 328i on 9/4/14, and Chris Howard was the sales agent. He provided excellent customer service! He was very friendly, and attentive and very efficient with the sale! He just provided outstanding customer service and I will refer him to my friends and family. He was also very patient while the paperwork was being processed, and I really appreciate him for that. When I called the dealership, I spoke to Samantha Salyards. She was very polite and professional with answering my questions, scheduling an appointment, and with a follow-up email. She was the reason why I did come out and ourchase here. Great first-hand customer service, as well. She was very courteous and friendly over the phone, as well as in person! Again, I will recommend Samantha to my family and friends! More
Big bear hugs of fun! I've known the sales manager Mike Shaw for a while now, never have I dealt with a more pleasant individual! Always smiling and always willing to go th I've known the sales manager Mike Shaw for a while now, never have I dealt with a more pleasant individual! Always smiling and always willing to go the extra mile to take care of a customer! A+ customer care and concern! More
Angel Marion solving all problems I visited D.&E Jr. Chevrolet as I wanted to buy a used car for my 4 months stay in Tallahassee, which was really not easy. But I met my angel Marion, I visited D.&E Jr. Chevrolet as I wanted to buy a used car for my 4 months stay in Tallahassee, which was really not easy. But I met my angel Marion, who found the perfect car for me within 10 minutes, helped me do all the paperwork and even organized a driver (Glenn), who helped me giving back my rent car at the car rental so that I could drive home with my new car the same day. Unfortunately the car broke down when I just got home the same day which made me so upset. But angel Marion honestly was so helpful and came to my house the same evening AFTER work to help me fixing it. That was the cutest thing a car dealer ever did to me. She told me that I could call her whenever there will be a problem and I again unfortunately had to do that because the car broke down again some days later and would`t start anymore. I would have been so annoyed and disappointed of Dale and Earnhardt and I would have never recommended it, if Marion wasn`t there. She was my angel and again helped me out, even tough beforehand the D.&E- operator guy just totally left me alone while crying on the phone. She managed to tow the car off and made the mechanics fix it again. Of course, you could say they should not have sold that car to me with a broken alternator, but Marion was just so helpful and constructive and so fast, that I just cannot be angry. She helped me with every problem within a very short time and she has got such a big heart! She is not just a car dealer, she`s a friend! I`m glad I met her! More
Use car buyer Mr. Steve Tucker is the best sales person of all times. When my fiance and I first entered Dale Earnhardt Jr. Chevrolet we felted so welcomed and comf Mr. Steve Tucker is the best sales person of all times. When my fiance and I first entered Dale Earnhardt Jr. Chevrolet we felted so welcomed and comfortable. They weren't out to sale my fiance and I any car! The mileage of their used cars are very low and reasonable! I would definitely recommend this dealership!!! More
Outstanding Customer Service I visited Dale Earnhardt Jr. Chevrolet, due to heavy gas fumes coming from my 2008 Chevy Colbalt. As soon as I arrived on site, I was immediately gre I visited Dale Earnhardt Jr. Chevrolet, due to heavy gas fumes coming from my 2008 Chevy Colbalt. As soon as I arrived on site, I was immediately greeted by Mr. George Bell. He immediately addressed the issue and my concerns and took action. I told him the gas fumes were getting stronger. He immediately went to the computer, gave me two options, one the price that it may cost to get the car repaired if the fuel pump needed to be replaced, and two, if it was covered under the recall there would be no cost to me. He took the burden and stress off me, just by taking the time to explain what the options might be. When he took the time to research to see if there was a recall on the part that had the problem, that is what you call looking and taking care of the customer. He saved my life by taking control as quickly as he did. When a car is leaking gas, there could have been an explosion and took my life or my love ones. I thank you George, for your excellent and outstanding customer service, and putting the customer first. Ms. Oral Thomas More