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Dahl Hyundai Mazda Subaru

La Crosse, WI

4.7
1,235 Reviews

712 4th St S

La Crosse, WI

54601

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Showing 1,235 reviews

April 11, 2018

STAY AWAY! Purchased a used Vehicle on Monday. Drove the car home and realized I was sold a vehicle without floor mats. Radio does not work and there are alrea More

by Lemon2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gene Arentz
Apr 26, 2018 -

Dahl Hyundai Mazda Subaru responded

Here are Dahl we strive for complete guest satisfaction and take these concerns very seriously. With all vehicles transactions we make no promises to a guest without putting it in writing. The specific vehicle this guest purchased came from the factory without floor mats. They were an optional accessory. We did not charge the guest for floor mats, nor were floor mats talked about during the purchase so none were given for free the guest. When you notified us with your concerns we quickly offered to assist, whether that was to schedule the vehicle for service or if you so chose to return it under our return policy. The additional $1000 cost that was stated to return it was the aftermarket accessories the customer had installed that could not be removed to the vehicle. We do apologize for any inconvenience this has caused. And we still are willing to assist with the issues discussed in this review.

Apr 26, 2018 -

Lemon2015 responded

Unbelievable response. In writing I have emails with a Gene apologizing and saying he ordered mats for me right away after I noticed they did not have any. However, again in writing. Gene states “After your negative review we have decided to cancel the order of your floor mats.” Be careful of writing your honest review to soon or you may not get what you are promised. As far as the “after market” add on that I was going to be charged over 1,000 dollars to return my vehicle with the 3 day no hassle return policy. (Which is a scam!!) Never was it mentioned to me that if I had this service done it would cancel out the 3 day return policy. This is how they hook you. They get you to add on the wax and then you are unable to cancel after 3 days without paying over 1,000. It is a hard sell and now I see why. I have shed light on this horrible customer service experience and am being penalized for my prior review by not getting floor mats they even ordered for me. They were obviously taken out when they put on the fancy and expensive wax and not put back. Writing that the floor mats where not included is a joke. It shows what type of dealership Dahl is. One that would rather save the $50.00 in floor mats than give the customer floor mats in there $19,000 car purchase. I wish I could change my response to zero stars. Horrible experience, Stay Away!

April 10, 2018

Wonderful place, wonderful people! Alex and Tony made what could have been an awful experience definitely a delightful one! Every staff member we worked with was positive and helpful. More

by Tgbrown07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Absalon, Tony Benson
Apr 16, 2018 -

Dahl Hyundai Mazda Subaru responded

We are all so happy that you were able to get a new Subaru! Alex, Tony, and our entire crew are always ready to delight our guests! Stop by and visit any time.

April 06, 2018

Outstanding Service Again Purchased another vehicle thanks to Gene Arentz. Outstanding service and support. Have dealt with Gene on several purchases and have always been tre More

by jpmason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Arentz, Ashley Dissmore
Apr 16, 2018 -

Dahl Hyundai Mazda Subaru responded

Thank you for the review! Gene is always paying attention to our inventory so that we can help our guests find just the right vehicle. So happy that he found one for you! Let us know if we can help with anything in the future!

April 05, 2018

Best service! Gene made my visit so simple and offered me vehicles that suited my needs. The entire process was so painless. I felt like a valued customer through t More

by ER82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Arentz
Apr 16, 2018 -

Dahl Hyundai Mazda Subaru responded

You can rest assured that you were "valued" through the entire process! No one is more important than our guests at Dahl. Stop by and see us anytime!!

April 04, 2018

Amazing buy! I had an amazing experience today at Dahl! Geno and cherish were so helpful and I couldn’t have asked for better service! They helped me with everyth More

by Jennaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cherish lohmiller, Gene Arentz
Apr 05, 2018 -

Dahl Hyundai Mazda Subaru responded

Thank you so much for the recommendation and the 5 Star review!! We are so pleased that Geno and Cherish were able to help you with you vehicle needs. Let us know if we can assist you with anything in the future!!

March 30, 2018

Hyundai Happiness Buying a new car can be exceptionally stressful. My experience recently buying my new Hyundai Santa Fe Sport with Kyle was anything but stressful. It More

by JeniM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Dulek, Nathan Kemp, Ashley Dissmore
Apr 05, 2018 -

Dahl Hyundai Mazda Subaru responded

At Dahl we think that purchasing a vehicle should be stress-free and fun. Kyle is so good at making that happen! Your 5 Star review is much appreciated. Make sure to let us know if we can be of any future assistance!!

March 30, 2018

Great service I have always had great customer service with Kyle and at Dahl Subaru. Kyle listens to what you are looking for in a vehicle, provides the options, pr More

by SILAASAG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Dulek
Apr 05, 2018 -

Dahl Hyundai Mazda Subaru responded

Thank you for choosing Kyle and Dahl Subaru for your vehicle needs!! We sure appreciate all of your kind words and the 5 Star review. We are always here for you if you need anything!!

March 30, 2018

Perfecta Alex is an excellent salesman. He helped me get into the most SUV that fit my lifestyle and family needs. Alex is very knowledgeable and confident in More

by Mami
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Absalon
Apr 05, 2018 -

Dahl Hyundai Mazda Subaru responded

Thank you for taking the time to write this awesome review! We always aim to help our guests find just the right vehicle. So happy that you were able to get an SUV to fit your families needs. Like Alex said, let us know if you have any questions in the future!!

March 29, 2018

Friendly salesman, works hard We have bought several vehicles through Gene Arentz and have always been happy with what we have purchased. We had hoped to spend a little less than w More

by SHEILA654
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Arentz, Tony Benson
Apr 05, 2018 -

Dahl Hyundai Mazda Subaru responded

Thank you for choosing Dahl and Gene for your purchase. Gene has a lot of repeat customers that just love working with him. He is always available to help with anything you need! Thanks again.

March 28, 2018

Helpful and to the point Geno was extremely helpful in his recommendations and knowledge of the vehicles. Any questions I had were answered were to the point and in a way that More

by Jarrod Schelbe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gene Arentz
Apr 05, 2018 -

Dahl Hyundai Mazda Subaru responded

Thank you so much for taking the time to write a review for Geno and Dahl. We appreciate your business and kind words!!

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