Dahl Ford Lincoln - Service Center

Poor communication & untimely service I found booking the appointment went very well. I only asked for diagnostic checks on two electronic parts but declined to have them fixed due to cost I found booking the appointment went very well. I only asked for diagnostic checks on two electronic parts but declined to have them fixed due to costs that were over $2500.00. So I hoped to pay a diagnostic fee and pick up my car that evening (Thursday) or the next day (Friday). The service rep handling my vehicle never called me back but said I could pick the car up until 6pm but when I called at 510pm and left a message, he still never called back. Saturday morning I began by calling the main service line and was put in touch with service department - Adrien said they “would put the car back together and call me back with price” so I could pay via phone and get the car after hours later that day. He never called back and I finally realized it was approximately 130pm and I hadn’t received a call from Dahl. I called back the main line again only to find out that the service department had closed for the day! I left my frustrated message with Chealse at the main desk to have someone call me about picking up my car. No one called me. Late Monday morning I called Dahl again, paid with credit card via phone and picked up my car after hours. To my surprise, I was charged for something I did not request plus a ‘shop fee’ was automatically added when the only services I requested were two diagnostic checks. Management did promptly follow up on my call about the bill discrepancy and offered partial refund but it has been 5 days now and that hasn’t come through yet. This experience and extremely long wait to get me my vehicle back is why I will not recommend Dahl Ford Lincoln or return there myself for service. More

Quick and easy Quick online scheduling, quick service and communication on wait time was good. Inspection was also completed with no problems found which is what I w Quick online scheduling, quick service and communication on wait time was good. Inspection was also completed with no problems found which is what I would have expected. More

Dahl Ford I am not giving this company a positive rating because of the following reasons. Everytime I bring in our vehicles they seem to have a long list of s I am not giving this company a positive rating because of the following reasons. Everytime I bring in our vehicles they seem to have a long list of stuff to be done on them. Not necessary!!!! This time for a simple oil change we had a coupon for $56. My wife was not told of a $11 labor charge ahead of time. This is a common practice here. This is the last time I will be taking anything to Dahl Ford. More

Great service The vehicle was serviced without any problems. The customer service representative kept me posted regularly on the status of the service being perform The vehicle was serviced without any problems. The customer service representative kept me posted regularly on the status of the service being performed. I will definitely go back to this dealership in the future for service. More

I had a detail completed on my 2012 Ford Truck My experience was excellent. The Lacrosse office gave me excellent service. The girl at the service desk was extremely helpful. I would go back. Thank My experience was excellent. The Lacrosse office gave me excellent service. The girl at the service desk was extremely helpful. I would go back. Thank you! More

amazing customer service especially the auto service dept mg Brian Dontje is the auto service dept mgr at Dahl Auotmotive La Crosse where I get my cars serviced. He is incredible. Very user friendly, focused on Brian Dontje is the auto service dept mgr at Dahl Auotmotive La Crosse where I get my cars serviced. He is incredible. Very user friendly, focused on serving you, follow through is amazing. I can't fund the La Crosse Dahl Service department on this web site but wanted to make sure he received credit for his hard work.He does a great job in thoroughness and explanation of the servicing at Dalh Automotive Downtown La Crosse. Additionally Lee, the mechanic who services my car is phenomenal. He knows what he is doing and does it very well. More

Travis and the whole staff at Dahl are always very friendly and helpful. They know me by name when I walk in the door, makes you feel very small town, Kudos & keep up the great work! friendly and helpful. They know me by name when I walk in the door, makes you feel very small town, Kudos & keep up the great work! More

Travis is a very helpful, considerate man. We appreciate service through Dahl. It is always quick and friendly. The waiting room is comfortable as well. service through Dahl. It is always quick and friendly. The waiting room is comfortable as well. More

Every time I stop at Dahl Ford to have my vehicles serviced they are always so nice and courteous. I have dealt mostly with Travis and he is an outstanding service advisor. He always remembers my name serviced they are always so nice and courteous. I have dealt mostly with Travis and he is an outstanding service advisor. He always remembers my name. They always go over what problems I could have with my vehicle and explain well. Dave is also very very good. Keep up the good work ! More

The service I've continuously received at Dahl Ford Onalaska has been second to none. There have been no hidden costs and the work was always completed exceptionally and efficiently. Moreover, the faci Onalaska has been second to none. There have been no hidden costs and the work was always completed exceptionally and efficiently. Moreover, the facilities and the staff are always top notch. The staff are not only knowledgable; but are friendly and welcoming to the customer. More