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Dahl Ford - Davenport - Service Center

Davenport, IA

4.8
523 Reviews

523 Reviews of Dahl Ford - Davenport - Service Center

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October 20, 2022

truck was in for driver air bag recall. Excellent service and shuttle driver was very friendly and on time , More

by wscarr
Recommend Dealer
Yes
Employees Worked With
April
Oct 24, 2022 -

Dahl Ford - Davenport responded

Thank you for taking the time to tell us about your visit! We are happy to hear that you had a good experience with our Service Department. Your business is greatly appreciated and we look forward to working with you again!

September 23, 2022

Was charged 44$ for a repair two months ago, same exact repair this week was 160$. When I questioned it I was accused by the manager of wanting something free. Why would someone not question that? The fact More

by Mikedavid1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Haas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April
Sep 23, 2022 -

Dahl Ford - Davenport responded

Thank you for your feedback. Here at Dahl Ford, we take all feedback seriously. We understand your concerns. Per your conversation with our General Manager, he did cover the cost and labor for the repair that was billed to the car wash company where the damage occurred. He also expressed that the first repair you're referring to was billed incorrectly at that low rate. He doesn't know how you were charged only $40 for the prior repair. Our hope was that providing a diesel oil change at no charge on your last service visit showed our willingness to accept responsibility when we do make an error.

September 23, 2022

Got me in right away, extremely fast and easy service! Great customer service and pricing! More

by shaeh2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shae Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Dahl Ford - Davenport responded

Thank you for your kind words! We're glad to know that the Service Department took great care of you. Your business is very much appreciated and we look forward to working with you again!

September 11, 2022

Took my truck to Dahl Ford for a major accident repair. They did an excellent job. Not only was their craftsmanship excellent, their customer service was very friendly and outstanding. Very pleased with my More

by grandpam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Maubach
Sep 15, 2022 -

Dahl Ford - Davenport responded

Thank you for your kind words and great feedback! We're glad to know that we took great care of you. Your business is very much appreciated and we look forward to working with you again!

September 08, 2022

I dropped my truck off for routine oil change and some recall work. The work was completed in four hours. They provided me a ride to/from the dealership via their courtesy shuttle. When I picked the tr More

by Mustang Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynze Jones
Sep 15, 2022 -

Dahl Ford - Davenport responded

Thank you for your kind words! We're glad to know that the Service Department took great care of you. Your business is very much appreciated and we look forward to working with you again!

September 07, 2022

They were very prompt in keeping me up to date on my daughters car repair as I live approximately 4 hours away. They are very thorough as hidden damage was discovered during the repair and contacted me More

by A happy dad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
K.V. Dahl III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Haas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shae Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who worked on my daughters car but thanks to them as well
Sep 09, 2022 -

Dahl Ford - Davenport responded

Thank you for your kind words and wonderful feedback! We are thrilled to hear that you had such a great experience with our team. Your business and recommendations are greatly appreciated and we look forward to working with you again!

August 10, 2022

Very pleasant on phone and in person. Quick to get me a last minute ride home and pickup the next day. Repairs were finished early. Quick and clean, in and out, back to daily life and fa More

by MS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Haas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shae Harvey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Pratt, Matt White
Aug 18, 2022 -

Dahl Ford - Davenport responded

Thank you for your feedback! It means a lot to us. We are glad to hear that you had a great experience with our team. We are always looking for ways to improve the level of service we provide. Please let us know if you have any suggestions!

July 30, 2022

Lynze arranged for Cleaveland to take me home on the shuttle. She also called Hertz for me and made arrangements for my rental car. Lynze and Cleaveland made my life easier which I appreciated! Lyn More

by BAK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynze, Cleaveland, Doug, and Eli
Aug 05, 2022 -

Dahl Ford - Davenport responded

Thank you for your feedback! It means a lot to us. We are glad to hear that you had a great experience with our team. We are always looking for ways to improve the level of service we provide. Please let us know if you have any suggestions!

July 16, 2022

Great service from April. Very calm and detailed about the service Dahl Ford performed for my tires, brakes, oil change, etc. More

by alfo919402
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April
Jul 16, 2022 -

alfo919402 responded

Great service from April. Very calm and detailed about the service Dahl Ford performed for my tires, brakes, oil change, etc.

Jul 20, 2022 -

Dahl Ford - Davenport responded

Thank you for your wonderful feedback! It means a lot to us. We're glad to hear that you enjoy working with April. We appreciate your business and look forward to working with you again!

Jul 20, 2022 -

alfo919402 responded

Your welcome.

July 15, 2022

Very efficient, friendly and courteous. Just had an oil change. They covered everything.I have said enough. More

by plmoore54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know name,
Jul 19, 2022 -

Dahl Ford - Davenport responded

Thank you for your feedback! It means a lot to us. We are glad to hear that you had a great experience in our Service Department. We are always looking for ways to improve the level of service we provide. Please let us know if you have any suggestions!

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