Dahl Ford - Davenport - Service Center

I was passing thru and stopped to get an oil change and have a front end noise. I had an appointment and was there before 8 a.m.. I advised my service advisor, April, I needed the truck back by 3 pm. have a front end noise. I had an appointment and was there before 8 a.m.. I advised my service advisor, April, I needed the truck back by 3 pm. About 2pm I called to check on the status. After checking, I was advised they had not worked on the truck at all. Very disappointing. Wasted a day siting in Davenport waiting, for nothing. Picked up the truck and moved on to try and have the work done elsewhere. More

This was our first visit to Dahl Ford. We were looking for a late model used Edge until we learned what great deals were available on the 2012's. Our salesman, Kenny McGinnis thought we might like to see for a late model used Edge until we learned what great deals were available on the 2012's. Our salesman, Kenny McGinnis thought we might like to see what's new on the 2013 and they had one that had just come in the day before and was in the wash bay. Kenny went to get it for us to look at and we liked it from the beginning! Kenny was awesome at describing the features of the car and the differences from the 2012. After a thorougly enjoyable test drive, we were pretty much convinced that this was what we were looking for, but how could we afford it? Kenny patiently worked with us on getting the most out of our trade and the sales management was very receptive to our offer and deal suggestions. Since this was only one of two 2103 Escapes in the Quad Cities, we knew we didn't have a lot of bargaining power, but were pleased with the deal that we could agree to with the management. Now, for the trip to the Business Mananger, where they traditionally try to add to your bottom line---Not the case. We did buy a couple add-ons, but only because we intended to from the start. We were not pressured by anyone, at any point during the deal. Dahl Ford was a pleasant surprise in car buying!! More

I was visiting Iowa and my 2000 Mercury Sable key fob did not work and i couldn't get my locks open and i pulled into Dahl Ford and James Drummond overheard me talking to a salesperson who told me the servic not work and i couldn't get my locks open and i pulled into Dahl Ford and James Drummond overheard me talking to a salesperson who told me the service dept was not open on Saturday. James came up to me and asked if he could help me and i told him about my problem and he took the key and re-programed my key and it worked awesome. James went above and beyond my expectations. He was so helpful and maked sure that i did not have any more troubles. James is defintely a true asset to Dahl Ford. I would rate James a 10 in customer satisfaction. Thanks again James Kay Carroll Pekin, ILlinois More