Dahl Ford - Davenport - Service Center

"The Squeaky Trunk Lid Gets The Grease" I brought the wife's Explorer in for an oil change, and asked if I could sneak in the SHO as well. Dan Wich snuck it in, and gave it a wash to boot! I brought the wife's Explorer in for an oil change, and asked if I could sneak in the SHO as well. Dan Wich snuck it in, and gave it a wash to boot! I was picking it up from the shop later that day and mentioned a deck lid squeak that had resurfaced with the warm weather. Dan asked if I had a second, and when I told him I did, he took The SHO himself over to a tech and before knew it they had made an adjustment to the right side hinge, and the lid operated perfectly! I told them, "Thanks for fixing that," and Dan said, "That's what we do." It sounds simple to type it, but it is a lost art they practice over there--real customer service. You know how at some places you can feel like it's a bother for them to look over your car, or that it's an inconvenience for them to do anything that isn't written up at the time you first bring it in? Not at Dahl. These guys always, ALWAYS ask me if that's all they can do for me. I love that when I bring up and issue, they seem positively giddy about getting it done right. Well, 'giddy' might be a slight exaggeration, but since other places I've been (even other Ford dealers) have seemed annoyed, it's really cool to deal with "car guys" from start to finish. Thanks guys! More

warranty service work Both Ian and Dan helped on processing my warranty claim. Within minutes parts were ordered. Two days later my parts were in and installed. Perfect c Both Ian and Dan helped on processing my warranty claim. Within minutes parts were ordered. Two days later my parts were in and installed. Perfect customer service. Thank you Ian & Dan. Rick W. More

Service The only thing that was frustrating is how long it took to get approval for this work to be covered under my extended warranty. Matt was great to wor The only thing that was frustrating is how long it took to get approval for this work to be covered under my extended warranty. Matt was great to work with. More

Exceptional service As always, the folks at Dahl Ford do everything they can to address my needs in a couteous and professional manner. Thanks to the Dahl Team! As always, the folks at Dahl Ford do everything they can to address my needs in a couteous and professional manner. Thanks to the Dahl Team! More

Service Brought 2012 F-150 FX4 in for an oil change and to see if I could get my rear speaker replaced as it is blown. Luckily my factory warrenty is still in Brought 2012 F-150 FX4 in for an oil change and to see if I could get my rear speaker replaced as it is blown. Luckily my factory warrenty is still in place for 3 more days, phew. This dealership does an alignment check and I found my front outter tires were worn quite a bit. I purchased my truck new at Lindquist in Bettendorf, huge mistake! If lindquist had done a tire rotation and alignment as they claimed they did I would not have worn front tires. Lindquist also said they replaced my blown speaker. I will submit another review when Dahl gets my speaker in and installs. Service thus far has been excellent. Dahl replaced blown speaker today! Very happy with this dealerships service and respect! More

vehicle maintenance Always have personable service in a timely manner. I have now purchased our last 4 vehicles from Tom and have them all serviced by Al. Always have personable service in a timely manner. I have now purchased our last 4 vehicles from Tom and have them all serviced by Al. More

Routine service Thanks to all the Service Department employees for taking good care of my vehicle. A routine oil change was all that was scheduled but Dan took time t Thanks to all the Service Department employees for taking good care of my vehicle. A routine oil change was all that was scheduled but Dan took time to remind me that it was also due for a tire rotation. Being as I was readying my vehicle for a trip to Oklahoma City, I truly appreciate the fact that Dahl Ford took time to review my vehicle history and recommend additional services for my benefit. Upon picking up my vehicle, I was quite surprised to find it washed and shining, ready for me to drive home when I picked it up. You just dont get this type of service at any other dealership. This is just one example of why Dahl Ford has been in business for so many years with satisfied customers! Thanks again, Neal Nelson More

Saturday Hours Thanks for offering Saturday hours! I was able to get my husband's truck in for an oil change, tires rotated and aligned. This mean so much since I Thanks for offering Saturday hours! I was able to get my husband's truck in for an oil change, tires rotated and aligned. This mean so much since I don't have to give up my lunch hour during the week to get this done. I had time become available before my appointment and called to see if I could come in a little early and Dan was very nice and told me they would fit me in. Thanks again! More

Super Dealer Having dealt with many car dealers here and in Arizona I can honestly say that the people at Dahl Ford are super people. They deal with you as a perso Having dealt with many car dealers here and in Arizona I can honestly say that the people at Dahl Ford are super people. They deal with you as a person and not as a dollar sign. Tom Copeland sold us the truck and was extremely pleasant and very personable. He answered any questions we had and allowed us to make up our own minds without pressure. He has since helped and answered many questions when I would call him. As for the service department, you could not ask for a better group of people. On the day in question, we had left the doctors office and was on our way home when the dash lights became barely visible. I pulled into Dahl at about 5 PM and April immediately came out to see what the problem was. She stated it had something to do with the battery and stated the vehicle would have to remain over the weekend. She immediately got on the phone and called the car rental place getting us a vehicle for the weekend. She stated the truck would be ready on Monday and it was. As Far as my wife and I are concerned, Dahl Ford has the best people in the QC area. Thanks Dahl Ford, April Ricketts and Tom Copeland. More

Perfect customer service Ian listened to my concerns and answered any questions I had. I left my vehicle there to be looked at and by the middle of the afternoon he called to Ian listened to my concerns and answered any questions I had. I left my vehicle there to be looked at and by the middle of the afternoon he called to let me know what they had found and things were being taken care of. My vehicle was done when they said it would be and I was back on the road! I've never had any issues with Dahl and I would recommend them to anybody! I love knowing my questions and concerns are being heard and taken care of! I know I can always call and anyone at Dahl will help me in any way they can! Thanks so much, Jen Mann More