Dahl Ford - Davenport - Service Center

Service dept needs more training. I was told that the body shop would come over while my explorer was being serviced for a recall. Not true. I had to do that myself. I was told by I was told that the body shop would come over while my explorer was being serviced for a recall. Not true. I had to do that myself. I was told by the service dept would call be back because the didn’t know if they could service the two recalls I have. Well 3 days later no one called me back. Huh!! I called them again. Then when I picked up my car No receipt that told me what they did. A lot of room for improvement. Poor customer service. When you question them. They just get mad at you. More

Dahl Ford have serviced my vehicles for many years. From the initial diagnostic to completion, they are knowledgeable, professional and courteous. The work is always above satisfaction. Dahl Ford is a From the initial diagnostic to completion, they are knowledgeable, professional and courteous. The work is always above satisfaction. Dahl Ford is a dealership I always trust. More

I have felt with Dahl Ford since my first car and have always been happy with the service I get. I would highly recommend them. always been happy with the service I get. I would highly recommend them. More

The 2 people who helped me very considerate and kept me informed on what was happening informed on what was happening More

Service and people were great as always ! April Ricketts does a spectacular job of getting me in and out and answering questions for me April Ricketts does a spectacular job of getting me in and out and answering questions for me More

The dealership has always been very good in taking care of any problem or service I have required. of any problem or service I have required. More

I have only used service department as vehicle was purchased about 70 miles away (low, pandemic inventory). To date, service has been excellent. purchased about 70 miles away (low, pandemic inventory). To date, service has been excellent. More

Great service and work done on a timely basis at a fair price. Everyone is always helpful price. Everyone is always helpful More

I had my Ford Explorer serviced yesterday. Normally I have excellent service but yesterday was a different story. I been with Dahl over 20 years. This is my 6 vehicle from them. Yesterday Normally I have excellent service but yesterday was a different story. I been with Dahl over 20 years. This is my 6 vehicle from them. Yesterday when I got there for an oil change. The customer service person found a piece of metal in my tire and showed me. which I appreciate. Then apparently they found another one in another tire and pulled it out. According to them I now I have a slow leak and needed new tires. Then she showed me my cabin air filter was dirty so I had that replaced. But what I didn’t like is that she throws the dirty air filter in garbage can in the waiting room. Don’t they have trash in the service department. So when I got home that night. My husband and son check my tires and did a leak test on my tires and found no leak. Plus they couldn’t find the other metal piece in the tire that they supposedly left alone. Plus my son noticed that there is damaged underneath my vehicle on the back passenger side. Looks like when it was put on the hoist. The pad was not put on the right spot and bent the metal. I not saying damaged was done yesterday. I only had this vehicle serviced 5 times. Nothing was ever said to me about the damage. More

April in Service does a outstanding job. Was very timely and attentive in taking care of my service needs! Dan wich is also great at getting my truck serviced. Can’t say I would go anywhere Was very timely and attentive in taking care of my service needs! Dan wich is also great at getting my truck serviced. Can’t say I would go anywhere else because the service staff there is excellent More