Dahl Ford - Davenport - Service Center

Run-Around Took truck in for service and seen they had a coupon advertised on their website. Showed it to the cashier she said they WONT honor the coupon because Took truck in for service and seen they had a coupon advertised on their website. Showed it to the cashier she said they WONT honor the coupon because it "doesn't say Dahl Ford" on the coupon even though it's pulled right from their website. Called and asked to speak to the Manager and got "Ian" who said "He's sorry he would have to talk to April who was the cashier and see why it wasn't done" he also said he would call me back. Well he NEVER did, kept calling back and getting the run around from him AND April both saying one has to speak to the other to figure out what's going on and will call back. Well it's been OVER a month and neither one of them have figured it out or called back. It shouldn't be this hard to issue a refund and leave cash at the front desk for customer to pick up. On top of this Ian portraying he's the manager when this website says Dan is the manager. This is ridiculous customer service by both of them and they make your company look bad. Telling me every time I call they're "sorry they've been busy and haven't had time to call me" well I bet if I walked in with $20,000 someone would find time to talk to me. I suggest having my refund ready for me and have Dan call me or don't advertise deals you're not going to honor!! More

Got it done. Was upside down on car, didn't think they would be able to get me into a new car. To my surprise they did. Came in for a recall, left with new car Was upside down on car, didn't think they would be able to get me into a new car. To my surprise they did. Came in for a recall, left with new car More

Dahl service was exceptional! Brad in service was professional and courteous and got me in and out quickly, providing a courteously car while my truck was being worked on. The ser Brad in service was professional and courteous and got me in and out quickly, providing a courteously car while my truck was being worked on. The service department at Dahl Ford is second to none! Great job! They also made my son feel extra important as they showed him around and he loved the experience and truly learned the Dahl Difference! More

April & Dan most knowledgeable. April & Dan are the reason we continue to purchase our vehicles from April & Dan are the reason we continue to purchase our vehicles from April and Dan are one of the reasons we continue to purchase our vehicles from Dahl's. They are very helpful and patient in explaining what service we need. Very accommodating. More

Regular Service Visit Regular service appointment. Always good about checking things out and letting us know what else needs attention. Waited for vehicle as it was getti Regular service appointment. Always good about checking things out and letting us know what else needs attention. Waited for vehicle as it was getting service. Would suggest they do a complementary car wash with service appointments. Always nice to get a clean car back! More

Dan is awesome! If you have service on your vehicle at Dahl Ford, ask for Dan. He has been there a long time and he knows what he is doing and he is not pushy. He w If you have service on your vehicle at Dahl Ford, ask for Dan. He has been there a long time and he knows what he is doing and he is not pushy. He will tell you what you need and let you decide when it needs to be done. He will take good care of you! Thank you so much Dan! More

Good place, good people, and good service I trust this dealership, and in this day and age, that is quite a task achieved. Dan Wich is the service manager and this time as many in the past, he I trust this dealership, and in this day and age, that is quite a task achieved. Dan Wich is the service manager and this time as many in the past, he personally took car of me and my car... Much thanks! More

Routine service April Ricketts provided her usual great experience! April is much better than similar folks at other dealers that I have patronized due her prompt res April Ricketts provided her usual great experience! April is much better than similar folks at other dealers that I have patronized due her prompt response and straight forward communication! More

Excelent and fast. When we drove up someone was there to help they explained adding nitrogen to the tires and we decided to do it along with the oil change. The work was When we drove up someone was there to help they explained adding nitrogen to the tires and we decided to do it along with the oil change. The work was done fast and we were on our way in no time. More

Body shop Manager Jerry Pratt did a fantastic job I am writing because of the excellent service I received @ Dahl Ford's Body Shop. Jerry took the time to get my wife's Escape fixed quickly even thou I am writing because of the excellent service I received @ Dahl Ford's Body Shop. Jerry took the time to get my wife's Escape fixed quickly even though the shop was swamped. He and his team did a great job and I would recommend Dahl Ford Body Shop to anyone. Couldn't be happier and when I had a slight issue with the rubber trim a week later I went in and their receptionist Amy went out of her way to help me and fixed the problem so I could get on my way. More