Dahl Ford - Davenport - Service Center

Exhaust concern Had a question about what was thought to be an exhaust leak, took me out and showed and explained how weep holes were added to prevent rusting. Had a question about what was thought to be an exhaust leak, took me out and showed and explained how weep holes were added to prevent rusting. More

Very upset about miscommunication on payment Was told I had deductible, got car and was told no deductible, then about 2 weeks after got a phone call saying I owe my deductible. Was told I had deductible, got car and was told no deductible, then about 2 weeks after got a phone call saying I owe my deductible. More

Quick and easy The time scheduled got right in. Loaner was running and warm waiting for me.everyone very very friendly. Pick up went quick. Overall great experience. The time scheduled got right in. Loaner was running and warm waiting for me.everyone very very friendly. Pick up went quick. Overall great experience. More

Problems solved After the purchade of our used 2016 explorer sport we ran into some mechanical issues. Javier in sales and april in service have gone above and beyond After the purchade of our used 2016 explorer sport we ran into some mechanical issues. Javier in sales and april in service have gone above and beyond to help us out and make sure we were well taken care of. They stayed in contact with us every step of the way and made sure we were happy. I can not thank you guys enough for everything you have done to make our car buying and service experience a great one. I have found a new home for all my car buying needs now and in the future. More

Great sevice I took our new vehicle in for the first oil change, spoke to Javier who sold this vehicle to us, he always goes above & beyond for us. Dropped off at I took our new vehicle in for the first oil change, spoke to Javier who sold this vehicle to us, he always goes above & beyond for us. Dropped off at service and received excellent service from Matt also, he even washed my vehicle for me which was a great surprise (it needed the washing!!). More

Excellent repair service Took my Edge in for routine oil change and purchased four new tires. Good value. Friendly and efficient customer service advisors. (April and Matt are Took my Edge in for routine oil change and purchased four new tires. Good value. Friendly and efficient customer service advisors. (April and Matt are great!) More

Another excellent service experience I brought my 2017 Fusion in for it's first oil change. Also, one of our tires 'seemed' to be 10# low on tire pressure. April Ricketts had the tire che I brought my 2017 Fusion in for it's first oil change. Also, one of our tires 'seemed' to be 10# low on tire pressure. April Ricketts had the tire checked out and they could not find a leak. When picking up the car, April was very busy with several customers, so we were talking to Dan Wich about the tire pressure discrepancy and he asked to take a look at the pressure for all 4 tires. It turned out that the other 3 tires had been over-inflated when we had the Nitro-Fill service done when we bought the car. So Dan hooked up our tires to the machine and equalized the pressure on all 4 tires to the proper pressure; thus averting a potentially dangerous situation with improper tire pressure. He also reminded me to check the tire pressure regularly by using the pressure monitor on the left side of our dash. More

Truck maintenance. Very pleasant customer service experience. April knew the service history of my truck and was prepared to discuss the recommended services to keep the Very pleasant customer service experience. April knew the service history of my truck and was prepared to discuss the recommended services to keep the truck in top condition. I got a great price on new tires and the routine maintenance items were done timely. I got the truck back at the time it was promised. Kinda just what a customer would hope for. 👍 More

Service work on 2017 Ford Exployer Service was good. I thought the wheel alignment was priced high at $149.99. Will probably find somewhere less expensive next time. Matt gave me the pr Service was good. I thought the wheel alignment was priced high at $149.99. Will probably find somewhere less expensive next time. Matt gave me the price and the option of having the alignment done. I elected to have the alignment completed by Dahl because the service department could complete the task the same day. More

floor mats that fit our truck We bought a new Ford Pickup. The salesperson ordered floor mats for us. We returned later to have our free oil change. April in service said y We bought a new Ford Pickup. The salesperson ordered floor mats for us. We returned later to have our free oil change. April in service said you have the wrong floor mats. We didn't think they were right. The right ones were ordered and installed free of charge. More