DICK SMITH INFINITI OF ST. ANDREWS - Service Center

I spoke with my service provider regarding the error in the final price, but he (Mr. Michael Brown) wasn't interested in correcting it. Disappointing! Before servicing, my service manager gave me an amo the final price, but he (Mr. Michael Brown) wasn't interested in correcting it. Disappointing! Before servicing, my service manager gave me an amount for a military discount, and I was also told that the amount for the diagnostics would be deducted from the final bill. When my truck was returned, I asked for the bill. The front desk receptionist gave an incorrect amount for the military discount, which I told her was incorrect, so she went to the service manager to verify the corrected amount. After paying, I noticed that the diagnostic analysis was added in to the bill. I asked for a correction. I showed the service manager where that amount was added in but should not have been. He told me that they took an hour from the labor, but the numbers didn't add up. I asked him to show me. He couldn't. He went back and got the original quote and tried to justify it but again, the numbers didn't add up. I tried to show him the mistake, and he wasn't interested. He simply told me that you've gotten a larger military discount, so Infiniti isn't giving another offer. It's disturbing that Infiniti (he made sure to announce that he spoke on Infiniti's behalf) made one promise but did not honor it. After a long discussion, he still didn't return my money back. EXTREMELY DISAPPOINTING! In addition to all that, when I asked to see paperwork to show and verify that the error was corrected, the service manager told me that Infiniti doesn't do that. I asked him how can I be certain that the problem is corrected? He said because the item on my truck was changed. I asked him if they could hook the diagnostics back up just so I'm sure and he told me no, Infiniti doesn't do that. I said look, I'm spending a lot of money, and I just want to be sure. After a lot of discussion and him finally looking thru the paperwork, he found what I asking for. It's very DISAPPOINTING that he was so quick to say no without even checking. I asked what the warranty is, and he gave a guess. I asked if he could give me some documentation (again, I've spent a lot of money) and I was told by the service representative he would hand write it and sign his name. I told him that I didn't think would work should something go wrong. Anyway, I convinced him to look it up and print me a copy, he found it online. To answer the question, NO, I was not completely satisfied with overall service. More

Charging me to use my credit card was rather bush league, especially when there was no warning.. especially when there was no warning.. More

Staff is always friendly. It's clean. I've always been able to get in & out quickly It's clean. I've always been able to get in & out quickly More

Great service attention to details and kept me informed about what was happening with my car about what was happening with my car More

Dealership was fine but I want booked correctly. I tried to explain and showed the error but the service representative representative listen nor did he refund my money. I tried to explain and showed the error but the service representative representative listen nor did he refund my money. More

Great communcation, great service, kept me informed with updates. staff was very courteous and knowledegable. updates. staff was very courteous and knowledegable. More

Fast and friendly service. Chris is the best, he takes his time to explain what is going on with your vehicle. Chris is the best, he takes his time to explain what is going on with your vehicle. More

Staff was courteous and knowledgeable. Always a good experience. Would recommend to other infinite owners. Always a good experience. Would recommend to other infinite owners. More

Great customer service, Chris was very knowledgeable and took great care of the service for my car. took great care of the service for my car. More

Service was great as usual. The staff is always friendly and professional. Chris Fisher is our representative, he always provides excellent service. The staff is always friendly and professional. Chris Fisher is our representative, he always provides excellent service. More